Reviews: Zapiet ‑ Pickup + Delivery

Customer reviews: Zapiet ‑ Pickup + Delivery

Reviews (1,772)

Overall rating

4.8

5

350
4

7
3

2
2
1

7

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

Outstanding customer service with rapid response times.
Comprehensive and intuitive features for managing local deliveries and pickups.
High degree of customization and integration, including with other apps.
User-friendly interface with easy setup and usability.
Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

Occasional bugs and glitches, especially with order dates and notifications.
Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
Integration issues with other Shopify apps causing delays.
Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Office Store Giustacchini srl

Apr 26, 2025 on Shopify

Great customer support

Flùr

Apr 25, 2025 on Shopify

Crave & Crumble

Apr 24, 2025 on Shopify

Wonderful

Paradise Farms

Apr 24, 2025 on Shopify

Impekable Flowers

Apr 24, 2025 on Shopify

Ana at support was amazing! I was having some trouble with getting all our options showing up in our checkout and Ana knew exactly what to do and provided clear next steps. Thank you!

Shefa Deli Online Store

Apr 24, 2025 on Shopify

Absolutely superb support - fixed my design query very quickly and helped me understand the issue.

Cotton Cattle Company: Grass Fed and Pasture Raised Meats

Apr 23, 2025 on Shopify

Amazing support!! Fixed everything I asked for help on and more!! Top notch support!!

wallflower

Apr 23, 2025 on Shopify

Sweet Please

Apr 22, 2025 on Shopify

Great support from team members! Solve the issues I have expeirenced and timely help provided.

riyablooms

Apr 22, 2025 on Shopify

Leo was amazing in helping me troubleshoot my issues! Amazing customer service from Zapiet!

Birch & Blossom

Apr 22, 2025 on Shopify

The service from Jessica was amazing! I felt so cared for and that my needs were entirely met! so impressed as a new customer.

SAFFRON HALAL

Apr 21, 2025 on Shopify

Skye Flowers Design

Apr 21, 2025 on Shopify

Stephane was so helpful!

Learning Express Toys of Collegeville & Blue Bell, PA

Apr 17, 2025 on Shopify

Ana was patient and helpful. She resolved all my concerns.

RJ Boyle

Apr 16, 2025 on Shopify

Support is always quick to reply and super reliable!

Mystic Balloons

Apr 15, 2025 on Shopify

It was a little confusing but the support team was super helpful and I was able to add it to my store.

Serenity Farms

Apr 15, 2025 on Shopify

RJ Boyle

Apr 14, 2025 on Shopify

Sweet Mickie

Apr 14, 2025 on Shopify

提供及时又专业的帮助

Cold Turkey

Apr 10, 2025 on Shopify

Zapiet is a great app, their support is phenomenal, especially Jessica. We have very weird and strict shipping rules along with our in-house local delivery model and Zapiet have done everything required to the best of their abilities to make our unique specifications work the way we want.