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Customer reviews: Shopify Checkout Blocks

Develop by Shopify

Reviews (161)

Overall rating
4.2

What Merchants Think

Merchants generally find "Checkout Blocks" to be a useful tool for customizing their checkout process. However, feedback is mixed, with some praising its functionality and ease of use while others express dissatisfaction due to pricing and support concerns. Many acknowledge the app's potential to enhance the checkout experience, though limited access under the basic plan poses challenges, especially for smaller businesses.

Key Strengths

  • Highly customizable blocks, allowing for personalized checkout experiences.
  • Easy implementation and straightforward user interface.
  • Supports specific use cases like hiding payment options and customizing Thank You pages.
  • Receives praises for excellent and responsive customer support from certain users.
  • Effective in handling geolocation rules and content display rules for discount codes.

Common Concerns

  • The cost of the app is considered high, particularly for small businesses.
  • Very limited features under the basic plan, necessitating premium subscriptions for full functionality.
  • Placement of blocks can be inconsistent, depending on user login status.
  • Criticism for lack of adequate support, particularly since Shopify owns the app.
  • Specific limitations noted, such as the inability to exclude certain days in a date picker.

Final Thoughts

Overall, "Checkout Blocks" provides a robust solution for enhancing the checkout process with a variety of customizable options. While many users appreciate its functionality, the high cost and limited support options present significant barriers. The app holds promise and may gain wider appeal if these concerns are addressed, especially by offering more accessible pricing tiers for small businesses.

The Brew Company

Nov 11, 2024  on Shopify

You can add only 1 geolocation ruleset group for the address block. Are you even serious? What an absolute junk.

Motion RC

Jun 30, 2024  on Shopify

BEWARE - now that Shopify has purchased this app there is ZERO support. I had to fight with the chat support to even convince them that this app was owned by Shopify . We have been having issues with this app since the first install and Shopify Plus has been totally incompetent. Now they said we need to hire an outside company to fix the issue. Shopify should never have purchased this app if they were not prepared to support it.

Filler Lux™

Apr 21, 2024  on Shopify

As a user of this application, I have encountered numerous problems while using it. One of the most frustrating things is the lack of an online chat feature. Whenever I need support, I have to wait for hours to get a response. Unfortunately, the support service is probably the worst that I have ever encountered. When I do get a response, it's usually just incomprehensible screenshots and messages stating that my request has been sent to the technical department. One time, I spent my entire day trying to change the name of the delivery. However, I had to wait for hours just to get a response from the support team. Even after numerous requests, the problem persisted and nothing was done to resolve it. Eventually, they wrote that they would transfer the information about the problem to someone else, which was not helpful at all. Overall, my experience with this application has been very negative, and I regret having purchased a plan for 1 year. I do not recommend it to anyone looking for a reliable and efficient application.

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