This Live Chat APP is super easy to setup and support Hana is super helpful, solve my problem in a second! Highly recommend!

We use chatty for our website to be able to support and assist every customer during their nvaigation. The app is very easy to set up and link to any shopify based website and it learns very fast. The test environment is very helpful and the support team is always present and amazing. Had an issue last night and Hana was efficient and fast in providing a solution helping us continuously optimizing our littl chat bot.

Hana was absolutely incredible to work with! She’s professional, patient, and went above and beyond to make sure all my questions were answered clearly. Her communication style is warm and approachable, yet she’s highly knowledgeable and efficient at solving problems. I felt supported every step of the way and really appreciated the thoughtful, human touch she brought to the interaction.

A big thanks to Sonny for being super helpful when I had questions. I actually didn't expect a reply so fast. I had a special requirement, and they added that in for me not long after I installed the app, tested it out on multiple devices and even sent me videos so I could see how it was working. The settings are really straight forward, and the app is easy to navigate. I previously had a manual chat on my website, and I think this is going to be so much more helpful for customers. You can even configure product recommendations based on products and also have it give a code when someone adds something to cart to nudge them to purchase. It's awesome! Loving everything about it so far!

I am from 8849tech.com, a brand of rugged phones/tablets—featuring ultra-large batteries, 720P projectors, and more. Our $700 Tank 4 Pro is among the best rugged phones on the market, so every customer matters to us. After testing online chat apps, we chose Chatty: it’s powerful yet only $20/month. Its AI assistant helps customers pick products and answers simple questions correctly, plus Chatty’s support is responsive (Sonny is professional).

The app is easy to use, and Hana provided great support, especially for basic-level features. All features work as expected.

Vielen Dank ans Jasmine und William von Chatty. Ihr habt mir sehr bei der Entwicklung des FAQ Blocks für meinen Shopify Shop geholfen und einige technische Probleme behoben.

Merci à Jasmine et Ryan de m'avoir accompagné dans la personnalisation du plugin sur mon site! Tout s'est fait simplement et en quelques minutes! WOW quel magnifique service!!!

Chatty helps us streamline our customer services process process by filtering out repetitive requests and offering a quick and easy way to assist customers with more difficult questions. Also, has a super friendly and reliable support team themselves who are quick to assist us at any time.

I recently reached out to Chatty’s customer support and spoke with Hana. She was fantastic — her responses were quick, clear, and very helpful. She understood my issue right away and guided me through the solution without any hassle. I really appreciate the fast and friendly support, it made the whole experience smooth and stress-free. Thank you, Hana!

This is an incredibly easy to use chatbot for Shopify. The setup was simple, and the features are fantastic. I particularly love the live agent option—it's great to know that I'm notified immediately when a customer requests to speak with a human. The upselling feature is also a game changer; it's already helped me generate a sale. The support I received from Hana was excellent, and she was a great help in resolving some issues I had.

Great app! The interface is modern and fits any store. The AI agent is super helpful if you can’t monitor 24/7 or hire staff. The built-in FAQ page is a big plus since Shopify lacks it. Support is outstanding, special thanks to Hana for quickly customizing my widgets to match my store’s style perfectly.

It can be overwhelming integrating a new App with a beloved website. Jasmine was incredible. She dove into custom settings with me, was very knowledgable and incredibly patient. I am left excited for the support Chatty is providing for my customers. The tracking feature is great!

I'm thoroughly impressed with this AI chat app! The support team, especially Jade is incredibly responsive, efficiently resolving any issues that arise. More importantly, the app has significantly boosted sales for my store by enhancing customer engagement and streamlining interactions. Highly recommend for any business looking to leverage AI for better customer service and increased sales.

You have to babysit this tool daily, wasting 20–30 minutes fixing endless errors. Even then, it still fails. Support is a really bad for $49—they only blame you for not “feeding it” enough. First, shipping pages aren’t enough, then you need FAQs, then more questions and answers—it never ends i would use simpler chats and get same results. I don’t understand the 1,5k new positive reviews maybe simple websites and number of products or info

I’ve been using the Chatty app for my Shopify store, and it has been an excellent experience. The app works smoothly and helps me manage customer communication more efficiently. One of the best parts is the support team—especially Sonny, who has always been quick, friendly, and very helpful whenever I needed assistance. This app is simple, reliable, and truly adds value to my business. I highly recommend Chatty to any Shopify merchant who wants a professional and easy-to-use live chat solution backed by outstanding support.

Cutomer service just blows my mind, it is just phenomenal. Liz is awesome, I hope to work again with her in the future!

Review for Chatty & Support (Abby) I want to give special thanks to Abby for her outstanding support. She was very professional, attentive, patient, and incredibly kind. She responded to my request quickly and efficiently, which is rare and truly appreciated. As for the Chatty app, I’m genuinely impressed. It meets all my expectations and allows me to offer my customers a smooth and enjoyable user experience. I run a store in the pet niche, and it’s very important to me that we communicate with our customers in an enthusiastic and always positive tone. Even while I was asleep, the bot managed to do exactly that – it interacted with my customers naturally, almost like a human, while also keeping certain sensitive information private and confidential. I highly recommend this app: with Chatty, I know my customers will always receive reliable 24/7 service and never lack support. Thank you again to the whole team, and a big shoutout to Abby .

Always very helpful support. I am using a couple of apps from Avada, and it is always a great experience. Jasmine solved my problem very fast today.

I had a great experience with Hana from the Chatty customer support team. She helped me quickly and efficiently with the configuration and setup of my chatbot. Hana was not only incredibly kind and patient but also very knowledgeable and competent. Her clear explanations and fast support made the whole process smooth and stress-free. Excellent customer service!