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Customer reviews: Chatty AI Chatbot & Live Chat

Develop by Shopify

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,621)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

The Travelist

Apr 18, 2024  on Shopify

The application is very useful and easy to use. The support is also great Toby and Hana were great. Response time is fast and Hana resolved my issue in minutes. Recommended!

Blancly

Apr 17, 2024  on Shopify

The app is extremely lightweight and easy to use, with a clean interface that's both simple to set up and visually appealing. The support team is exceptionally friendly and efficient, providing quick resolutions. My interaction with customer representative Nolan was particularly noteworthy; he actively engaged and swiftly resolved my issue without any hassle. Will strongly recommend the app.

Langsdom

Apr 17, 2024  on Shopify

I highly recommend this app, the customer support is especially fast. I am very grateful to Nolan for helping me solve the coding issues.

Catproof Garden

Apr 17, 2024  on Shopify

Prakash did a great job fixing my issue with the faq's page. Also funny guy! Only down side is the waiting time before he could get to help me, so not 5 stars. Thanks a lot!

Woojey

Apr 17, 2024  on Shopify

Audrey helped me a lot, they changed the location of the button just because I asked, I am very happy to have encountered this application.

FurCarer Pet Supplies

Apr 17, 2024  on Shopify

The FAQ page I created by Aveda is very useful for our customers and they love it! Though I am new to e-commerce and new to the platform, Lydia from Avada team helps me all the time when I have issues, great team and great product

AQUATANA

Apr 16, 2024  on Shopify

A great app to provide customers with quick help and the most important answers. Even better is the great support. It is very fast and helps you efficiently. I can recommend this app to everyone.

Unique Memento

Apr 14, 2024  on Shopify

Amazing App and Support, Hanna Helped me out really quick and made sure everything worked perfectly. Big Fan of All Avada's apps!!

Motion Theory

Apr 12, 2024  on Shopify

This app is easy to integrate and when I faced any issues along the way, their customer service was prompt to assist. In particular, I was served by Nolan who was quick in responding and was really helpful every step of the way. Excellent service.

Gracelia Jewelry

Apr 11, 2024  on Shopify

Great user experience! Great app! Hana is so helpful with my customization of the heading font style.

PUNK SWAG

Apr 10, 2024  on Shopify

Audrey and Toby from Shopify support demonstrated exceptional problem-solving skills in addressing my chat app issues. Their prompt and effective assistance greatly improved my experience. Highly recommended!

The Healthspan Co.

Apr 10, 2024  on Shopify

Loved the experience so far. Easy to install and super responsive support. We were using an alternate solution that was not half as good as this. Audrey and Toby handheld me to install the app and debug small issues in no time.

BonBazaar

Apr 07, 2024  on Shopify

There was a problem with the widget displaying on the site. Hana promptly helped to fix it, thank you. Amazing app

Spas Wholesale

Apr 07, 2024  on Shopify

Audrey, Emily and Tony and super help me to customize a lot, make it complete match with my web. The app is very easy to use and nice design, and the teams is strong and in time help. Great work!!!

name couture tsumugi

Apr 07, 2024  on Shopify

I'm Japanese and my English is not good, but thanks to the very kind support I received, I was able to add the app to the site without any problems. Emily was the one who took care of me. she was very kind.Thank you!

House of Ayuda

Apr 06, 2024  on Shopify

Tiana and Tony have been absolutely fantastic—responsive, knowledgeable, and always ready with solutions, even when bombarded with our myriad questions. Their assistance has been invaluable, making our interaction smooth and productive. Furthermore, we've been thoroughly impressed by the Chatty Live Chat feature. It's incredibly intuitive to set up and has greatly enhanced our customer support experience. The seamless integration and user-friendly interface have streamlined communication with our clients, making it a standout tool in our arsenal. Kudos to your team for providing such an excellent solution!

Crystal Clear

Apr 06, 2024  on Shopify

Hannah's exceptional customer service skills truly made my experience unforgettable. Best customer service i have ever experienced in my life, HANNAH responded to me with less than 5 seconds, she resolved my problem in less than 1 minute, very respectful and kind , and because of hannah i would surely recommend to my friends this app because with someone ass Hannah as your LIVE SUPPORT NOTHING CAN GO WRONG AND EVERY THING IS EASY.

Che! Empanada

Apr 05, 2024  on Shopify

I just started using this app and hour ago but I can say it was easy to install, easy to navigate and the customer support is great! Very impressed. Its a pity it only supports one language but I am happy overall! Thank you so much!

Kallos

Apr 05, 2024  on Shopify

Verry cool app with amazing customer support. Audrey helped me a lot to clarify the doubt that I have rapidly. highly recommend. Hope it will be with multi language option soon then it will be PERFECT.

Cromatodo

Apr 05, 2024  on Shopify

Great job guys! Very helpful app! Really easy to use and very functional!!! Great customer service!!!

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