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Customer reviews: Chatty AI Chatbot & Live Chat

Develop by Shopify

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,621)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

FINTISO

Sep 02, 2024  on Shopify

5 stars! Tiana has been a huge help, helping me to show FAQs in the widget very quickly! Feel reliable for the services she provided.

BenzoDesign

Sep 02, 2024  on Shopify

Eines der besten Tools. Unschlagbarer Kundenservice. Jasmin ist wirklich eine der besten Kundenberaterinen.

pack all (Japan)

Sep 02, 2024  on Shopify

Since Shopify's own inbox function is relatively limited, I found this app. It brings me many functions. And the setting is very simple. During the use, Hana and Toby helped me solve the incompatibility problem between the app and the template. In short, if you also need online customer service, you can consider this app

Basel Watch Shop

Sep 02, 2024  on Shopify

Using the Livechat & Helpdesk app has been a game-changer for our customer support. Alyssa and Audrey have been incredibly helpful in fixing some of our customizations, making it easier to manage multiple channels like WhatsApp, Messenger, Instagram, emails, and calls, all in one place. The integration is seamless, and it has significantly improved our team's efficiency. Highly recommend it!

Epic IDs

Sep 01, 2024  on Shopify

I had a fantastic experience using the Chatty. The interface is incredibly clean and user-friendly, making it easy to set up and navigate. The support team, especially Charles, was amazing. They responded quickly and resolved a minor hiccup I encountered with little effort on my part. Highly recommend this app for its seamless functionality and outstanding customer service.

The Golden Bros

Sep 01, 2024  on Shopify

I would give NO stars if I could! I had a page on my website and then it was gone because the app wasn't working properly. Now my website looks like a mess bc this dumb app! Stay away do NOT download this!

OrthoPaws LLC

Sep 01, 2024  on Shopify

The app works great, but there are two key features that would significantly enhance its functionality: Google Analytics Integration: The ability to track conversations as conversions in Google Analytics is crucial for any business running campaigns. This feature is essential for measuring the app's impact on our marketing efforts. reCAPTCHA Support: Implementing a reCAPTCHA feature to prevent bots from easily contacting businesses through the chat is vital for maintaining the quality of interactions. We received excellent assistance and support from Kevin when we reached out about the second point. His help was much appreciated.

Minha loja

Sep 01, 2024  on Shopify

This app is unbelievable! Retailers around the world, take advantage! I want to thank Hanah, who provided me with excellent installation support! It’s all free, everyone!

KAIMAKK

Sep 01, 2024  on Shopify

Nice app, it helped me a lot to communicate with customers and even I got an order viatapp. There are many options, so you dont have to be always online. Very good for a small, boutique companies but also capable of working with big companies as well.

Eleven Vending

Sep 01, 2024  on Shopify

I like this software not only because of its powerful functions, but also because their technical team helped me solve many problems!

shopex4u

Sep 01, 2024  on Shopify

The best app i used .... this app offer premium features for free and once more their support team really impress me especially Lydia and William are helping me with my small small problems and i recommend all to use if you want a chat in your store

Lizu

Sep 01, 2024  on Shopify

Love Chatty! The app’s great, but Hana’s even better—she fixed my problem so fast I thought I had magic powers. Definitely worth it!

Paraenzi

Aug 31, 2024  on Shopify

I’ve just begun using this app, and I’m thrilled with how it’s going so far. The interface is user-friendly, and the features are perfectly suited for managing my online store. At first, I had a few questions, but Prakash from the support team was fantastic. He answered all my questions quickly and efficiently, making the entire experience smooth and hassle-free.

MarketZilla

Aug 30, 2024  on Shopify

Very clean app and does actually what it's supposed to do. Customer service is also very responsive and helpful. Their employees Lydia and Andrew even help you with custom edits like where you want the chatbox icon to display. Highly recommended!

My Store

Aug 30, 2024  on Shopify

the app works great and easy and the customer service is great. I had some questions myself and Hana helped me very quickly and well.

Emils Jewellery

Aug 28, 2024  on Shopify

Amazign App helped a lot. Lydia from the support was amazing. Helped me perfectly with every question

thehamsterhotel

Aug 27, 2024  on Shopify

Hana was super helpful throughout the installation process, helping with a lot of the backend development. Great app. 10/10

Queen V

Aug 27, 2024  on Shopify

Needed help to solve some little issues with the app and the Customer Support team was amazing. Very quick and solved everything. More, Tiana and Maison helped us customizing some things at our page in a couple of minutes. They work very well!

EroticToyz

Aug 27, 2024  on Shopify

Great service! Chatty Live Chat is easy to integrate and works fantastically. The customer service, especially Hana, is exceptionally helpful and responds quickly. Definitely a recommendation!

Fashionape

Aug 27, 2024  on Shopify

My experience with Chatty: Livechat Helpdesk, FAQ was excellent. The company is very friendly and helpful. If something goes wrong, they fix it right away with no hassle. A special thanks to Hana for the great support and quick service!

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