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Customer reviews: Chatty AI Chatbot & Live Chat

Develop by Shopify

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,621)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

ATK Gaming Gear

Mar 07, 2025  on Shopify

Awesome chat app with a full range of powerful and rich features. It's user-friendly and an excellent app that's definitely worth using.

Bimar Pharma

Mar 07, 2025  on Shopify

Great app. I'm testing it right now but the free version allows you to better manage things. I had been looking for a solution for a long time without having to pay with messages already preset for example

The Natural Health Market

Mar 06, 2025  on Shopify

Impressed so far! I asked support if we could amend our spelling to British English from American English and Jasmine came back to me with a link and instructions on how to do this which was simple to follow and has worked well.

cashymart

Mar 06, 2025  on Shopify

Chatty AI is an amazing AI chatbot that I highly recommend to everyone! The chatbot is efficient, and the customer support is outstanding. A special thanks to Sonny for the incredible support—truly impressive

EASYLONGER

Mar 05, 2025  on Shopify

As someone who has been using Chaaty on my Shopify store for a while, I have to say it's been an absolute game - changer! The instant chat feature is a lifesaver. It allows me to connect with my customers in real - time, answer their questions promptly, and address any concerns they might have right away. The chat window pops up at just the right times, which is super convenient for both me and my customers. And the fact that I can customize the appearance and the trigger rules is amazing. It fits perfectly with the look and feel of my store. Audrey from the support team deserves a special shout - out. She's always been incredibly helpful, answering all my queries promptly and guiding me through any issues. Thanks to her and this great app, my customer service has improved significantly, and I've seen an increase in customer satisfaction and loyalty. Highly recommend Chaaty to all Shopify store owners!

Hydbond™️

Mar 05, 2025  on Shopify

Does not send you instant notifications, help was not useful through support. Stay away from this if you want to offer the best customer support. We have missed multiple conversations because of the lack of notifications/delays. Sometimes we won't be notified at all. USE shopify inbox. Way better.

SerrBeauty Deutschland

Mar 04, 2025  on Shopify

They offer very good service especially their customer support team they are really friendly and efficient. I have used chatty for my website www.serrbeauty.de and i am really satisfied with all services that they are provide, highly recommended.

DeeThao Online Store

Mar 04, 2025  on Shopify

I just wanted to take a moment to express my gratitude for the exceptional support I received from Hana while using the AI chatbot plugin for my Shopify store. From the moment I reached out with a question, Hana was quick to respond and incredibly helpful in guiding me through the setup and any troubleshooting I needed.

Charli

Mar 03, 2025  on Shopify

I am just setting up but I can see all the potential that this app has to offer! I needed help from support and Hana has been really helpful!

YOUBOOST LLC

Mar 03, 2025  on Shopify

I’m really happy with the Shopify app support service. They fixed my issues quickly and efficiently. The support team responded fast, and I felt well taken care of throughout the process. I’m very satisfied with the service, and I’d like to thank them for their excellent support.

Make de run

Mar 03, 2025  on Shopify

Its easy to use and the team are always available to assist. Hana was a great help. Efficient and friendly.

Zennova Carpet

Mar 01, 2025  on Shopify

Amazing support from the team, Sonny was very helpful and tried his best to get my widget set properly. highly recommended. thanks

Hevto Wetsuits Store

Mar 01, 2025  on Shopify

I had some issues while using the Chatty, but I received outstanding support from Jasmine and Raymond. They went above and beyond to assist me and resolve the problem quickly and effectively. Their help was invaluable, and I’m incredibly grateful for their exceptional customer service. Highly recommend this plugin and their amazing support team!

Tweety's World

Feb 27, 2025  on Shopify

Very easy to set up and integrate. I loved that there was templates pre-written to facilitate and and speed up the set up process for the FAQ integration. They also make it very easy to reach support in case of questions during the set up. Sonny was very helpful, polite, and answers very fast.

BASKꝌ

Feb 27, 2025  on Shopify

Nice easy and user friendly app - very supportive chat assistants as well available for 24/7 for any questions! Happy with this app which is very affordable and in terms of functionalities similar as Zendesk or Freshworks! Would highly recommend this app!

Finqa GmbH

Feb 26, 2025  on Shopify

Jasmine and Doris are very nice! Very patient and professional, and helped me with a lot of questions.

BABARONI UK

Feb 25, 2025  on Shopify

Very good app! I had some problems using the app and I really appreciate ANNA's helpful response! I will definitely recommend it to others!

Lapodo Ltd

Feb 25, 2025  on Shopify

What can I say, this is an awesome Chat app. We've been using it for about a month now. It has everything you could possibly need along with a very intuitive AI assistant. The support if you have a problem is amazing, Hana, helped resolve a few niggles I was having in a very quick and friendly manner. Worthy of 5 stars.

Starlight Trading Industries

Feb 23, 2025  on Shopify

Audrey was really helpful while setting up the app. Seems to be exactly what I wanted in a chat app!

Remarkable Top

Feb 22, 2025  on Shopify

Great app, got free plan for new business. Customer service was supportive to resolve questions and issues. Special thank for Audrey

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