Taranker.Com Logo
Chatty AI Chatbot & Live Chat logo

Customer reviews: Chatty AI Chatbot & Live Chat

Develop by Shopify

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,621)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Lawn Tips

Apr 07, 2025  on Shopify

Quick and helpful responses from the support team. The Chatty Live chat has been easy to train and will help out a lot with customer enquries! Highly recommend!

Exway Electric Skateboard

Apr 07, 2025  on Shopify

非常不错,尤其是人工服务的Hana,她非常耐心的解答我的问题,希望你们越来越好啊。

Antiocco

Apr 06, 2025  on Shopify

Very useful app! Very friendly and fast customer service! I am very happy to use this app. I'd especially like to thank Abby.

Cuckoo Rental

Apr 04, 2025  on Shopify

The more I use it, the more I discover amazing features. In particular, the translation function and product descriptions are so natural, it's as if they were done by a human.

Clothing Personality

Apr 04, 2025  on Shopify

I had a question about the AI assistant and connecting my sales channel. Prakash did a great job helping me: he was fast, too.

Hüg

Apr 04, 2025  on Shopify

Sonny helped me in 1 minute with my technical problem. He was super attentive and efficient. Thank you so much!!!

Mutlu Dost

Apr 03, 2025  on Shopify

The Avada Chat app is working so good , my customers loved it , also the online support is working so fast and solving all problems if you have, thanks for making your job this good , I recommend this app for all users.

Dreizack

Apr 03, 2025  on Shopify

So far the app is more than amazing! Jasmine did an amazing job helping me. The Reviews dont lie. 11/10!

Eve Organics Beauty

Apr 02, 2025  on Shopify

So far, so good! I had a couple of minor issues that HANA helped me with immediately. She fixed my issue and now everything is running smoothly. This is really a nice APP for small businesses like mine.

Oilo

Apr 01, 2025  on Shopify

We are just starting on our AI chat journey and the chatty customer service ahs been very helpful helping us work out all the kinks to streamline the chat for our website. so far so good!

Ellis Market Hub

Apr 01, 2025  on Shopify

I just want to say Audrey from Avada was Amazing she was respectful and professional and took care of all my questions and needs THANK YOU!!!

START 2 FINISH NUTRITION

Mar 31, 2025  on Shopify

Sonny was an amazing assistant to my MANY problems. The patience and guidance I received was incredible. Great support.

MobiAccs

Mar 31, 2025  on Shopify

非常满意的体验,非常耐心的帮忙解决我的特殊要求,非常感谢“Hana”“Andrew”

HapeToys

Mar 31, 2025  on Shopify

This AI app is absolutely fantastic! It’s easy to use, beautifully designed, and incredibly well thought out. The functionality is seamless, and it truly enhances the user experience. What impresses me the most is the outstanding customer support—responses are always prompt, and any issues are quickly resolved. A special thanks to Sonny and Audrey for their amazing assistance; they have been incredibly helpful in addressing my concerns. Highly recommended!

Buddha Fight Wear

Mar 31, 2025  on Shopify

De momento estoy contento con el servicio que están prestando, y muy agradecido con la atención que prestan cuando hay alguna duda. Me ha atendido SONNY y ha sido de gran ayuda.

Natura Sacra

Mar 31, 2025  on Shopify

Easy to use, great features, highly customisable. The AI Chatbot seems to work well in scanning product info and relaying it back to customers. Would recommend.

Access Covers Australia

Mar 30, 2025  on Shopify

The support team were very helpful! They provided me with a quick turnaround time to fix my issue and showed me the settings required to tailor the solution to suit the businesses needs. Thanks!

Word Truth Life Designs

Mar 26, 2025  on Shopify

Hana did a wonderful job assisting me with one of the features on the AI Training. She was very friendly, quick and made the process very easy on my end. I really appreciate how helpful and kind she was to me.

Halolight

Mar 26, 2025  on Shopify

amazing app, support very very reactive and overall, HELPFUL. I would like personally to say thanks to Damian for his help. recommended

Nokori

Mar 26, 2025  on Shopify

I only just started using chatty and its been a very positive experience sofar. Great support team, especially Hana who has been particularly helpful.

Scroll to Top