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Customer reviews: Chatty AI Chatbot & Live Chat

Develop by Shopify

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,621)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

MAGIC MEGASTORE

Apr 28, 2025  on Shopify

Amazing app and excellent support. Hana has been fantastic and quick to respond every question asked.

LOKK

Apr 24, 2025  on Shopify

We just started using Chatty and the first impression is great and above my expectation. Audrey gave us fantastic support in setting it up!

Almala

Apr 23, 2025  on Shopify

Outstanding service! After weeks of unsuccessful attempts with other support teams, I finally found real help with CHATTY. A special thank you to Sonny, who was incredibly patient, professional, and knowledgeable in helping me resolve a technical issue with activating the chat on my website.. something no one else had been able to fix. He quickly identified the root of the problem and guided me through the solution step by step. It's rare to find such attentive and skilled customer support. I highly recommend CHATTY to anyone in need of effective and genuinely helpful tech support. Thank you so much!

Yeasound

Apr 23, 2025  on Shopify

Nice App! I have been using it for our FAQs page for over a year now and find it to be really intuitive and user friendly. It's easy to use and set up and if you have any issues, Hana and Maison are friendly and most importantly quick to respond and help with any fixes.

Honest Focus

Apr 22, 2025  on Shopify

Awesome Customer Support. Answering really quickly and providing excellent help for widget customization.

Shallmelo

Apr 21, 2025  on Shopify

I couldn't open the app on the Shopify page. Jasmine was very patient and helped me resolve the issue. She did a great job!

BILT HARD

Apr 20, 2025  on Shopify

Outstanding Support from Jasmine and William! They were both professional, patient, and went above and beyond to make sure everything was fixed quickly and smoothly. Thanks again for turning a frustrating problem into a great experience!

Mademoiselle Biloba

Apr 17, 2025  on Shopify

Easy to paramter, very efficient and super customer service ! Even with free plan you can make a lot !

WEIZE

Apr 17, 2025  on Shopify

Chatty Inbox has completely transformed the way I handle my messages and tasks. It's like having a super-intelligent assistant who’s always one step ahead. Five stars all the way!

Snoogs & Wilde

Apr 16, 2025  on Shopify

Have really enjoyed the set up process with highly available and friendly and capable customer service of Hana. Very nice app to use on the backend!

Clarion Call Fiber Arts

Apr 15, 2025  on Shopify

So far so good! it's intuitive and customizable. Customer service is easily accessible, fast, and reliable. Definitely recommend!

Huakoa

Apr 13, 2025  on Shopify

Absolutely love Chatty! This app has been a game changer for our store. The setup was super simple, and the AI bot is honestly impressive — it handles customer questions like a pro. What really stood out though is the customer support THANK YOU ABBY!. The team behind Chatty is incredibly helpful and responsive. Highly recommend if you're looking to level up your customer service!

Bearhard Outdoor

Apr 11, 2025  on Shopify

Chatty is available with the free plan and I find these features sufficient for me, the Their customer service is very responsive, thanks Jade for your help. I would recommend this live chat app

Good-Lite Co

Apr 10, 2025  on Shopify

We've been using this app for about 4 months now, and we just recently upgraded our plan to access some other features (more products for AI to learn from, more agents etc.) - so far it's worked pretty well for us. Their chat support is also very responsive.

Barista Delight

Apr 10, 2025  on Shopify

That´s everything i was looking for. We have AI Assistant and Live Chat options which is perfect. Also the support is perfect and helpful, especially Hana helped me a lot :)

Sweatband

Apr 10, 2025  on Shopify

I'm just taking my first steps in the app, but so far it's been very intuitive and user-friendly. What impressed me even more than the app itself is the excellent support team, especially Audrey, who responded quickly and solved my issue in no time, in the best possible way. It was truly a pleasure to work with her.

Izzie Publishing

Apr 09, 2025  on Shopify

Very helpful and easy to use! Chatty made it super simple to set up a friendly virtual assistant on my store. It’s the perfect tool for improving customer experience. The support team (especially Mirra!) was fast, kind, and really helpful. Highly recommend!

Crafty Cycle

Apr 09, 2025  on Shopify

Chatty ai chatbot is extremely helpful to have in my store. The amount of features it has makes it a game changer for your store. You can have a simple FAQ of course but you can also train the chatty ai bot on different questions and answers that you provide it. This is a great tool because it allows you to customize chatty to learn about your specific store and things you may want it to know so it can better assist your customers. They also have a feature that allows you to sync your products so that chatty can learn about them and better answer questions related to those products. It is very customizable and I like how much they offer in the app. I like having it so that any customers that I am not able to help immediately can still have their questions answered until I can reply. Another big thing that I really appreciate from any good app is their customer service. The Chatty team is extremely helpful and kind and get back to you quickly to address any problems you may be having. I was recently helped by Sonny and he was able to take care of issues I was having in a short amount of time due to their in app chat feature. Overall it is a very good app and I am excited to see what other features the team decides to add in the future.

Isla Maude

Apr 08, 2025  on Shopify

Best app in the app store it is simple yet highly usable and effective. Free version is even better than the paid chatbots haha

All Things Scrubs

Apr 08, 2025  on Shopify

It is a great App, but it doesn't notify you when your customer visits your website. However, I love the app, and it's user-friendly.

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