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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,361)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

納涼

Dec 02, 2024  on Shopify

Very prompt assistance and detial guidelins for newcomers. 5/5 recommanded

The Nodes

Dec 02, 2024  on Shopify

The support teams are very helpful, especially Hana. My problem is solved within few minutes!

Booking Elite

Dec 01, 2024  on Shopify

great service , great app

Kitsters

Dec 01, 2024  on Shopify

Chatty solved a lot of problems for us in a single app from FAQ to tracking. Hana from their team was very helpful and did instant support.

00timeleft

Dec 01, 2024  on Shopify

Great app and great customer service, they solved the problems encountered at every request!

Delicique

Nov 29, 2024  on Shopify

I am extremely impressed with Chatty's customer service! The team was incredibly helpful, patient, and quick to respond to all my inquiries. They made the setup process smooth and straightforward, providing clear and efficient support. I am very happy with the assistance I received and excited to start using Chatty for my live chat needs. Based on this positive experience, I’m confident that using Chatty will be a great addition to my business. Highly recommend their service!

Bead Lighting

Nov 29, 2024  on Shopify

I have concerns with the features of the live chat, so I ask for help through chat. Audrey, one of their member shows up to help me. I ask her to do some testing on my behalf on her end to make sure everything working on the customer side. She do it straight away, and answered all my questions. So far, I am happy with using this app :), their team especially Audrey is always ready to help. Good Job!

INB4

Nov 28, 2024  on Shopify

Jasmine was super helpful, app has been great so far. Think this will be a valuable asset to our business

Huggie Plushie

Nov 27, 2024  on Shopify

I like their customer support service. Audrey is so patient to help me solve my problems!

Vlandmods

Nov 27, 2024  on Shopify

I recently encountered some issues while using the Chatty plugin on my independent website and reached out to their customer service team for assistance. I was impressed by how helpful and efficient Sonny was throughout the entire process. He responded to my queries promptly and quickly understood my concerns, offering clear and effective solutions. Thanks to his efforts, my issue was resolved in no time. I truly appreciate Sonny's professionalism and excellent customer support, and I would highly recommend Chatty to anyone looking for a reliable plugin with exceptional service! Thank you, Sonny!

JohnVsGBM

Nov 26, 2024  on Shopify

App works great no issues. Hana was great.

The Heating Partnership

Nov 26, 2024  on Shopify

I was helped by both Jade and Sonny, both were extremely helpful and answered my questions. Great app, does exactly what we want.

Bumbac

Nov 25, 2024  on Shopify

I had a great experience with Jade from the Chatty app support team. She was professional, friendly, and resolved my issue quickly. Her clear communication and willingness to go the extra mile made the process seamless. Truly appreciate the excellent support. Thank you, Jade!

LiluSoapTools

Nov 25, 2024  on Shopify

Abby showed me a simple trick to fix my problem!

Estita Fashion

Nov 24, 2024  on Shopify

I really like this app. It includes all the features I need and fulfills my needs. Thank you to the team for their prompt support and courteous treatment. I give it a 5+

Home Office Storage

Nov 24, 2024  on Shopify

Hana was great. She helped in setting my chatbox for my shopify store

Mr. Bacon Store

Nov 24, 2024  on Shopify

Audrey and Wiliam was very helpful, Thanks a lot guys

Shop Limited Edition Christian Modern Art | Mark Lawrence's Bible Verse Inspired Paintings

Nov 23, 2024  on Shopify

Prakash provided excellent service helping me to restore my FAQ page. Thank you very much!

ELEMODA

Nov 23, 2024  on Shopify

Hanna provided excellent help and quick feedback. Thank you, Hanna!

DesignerEnd

Nov 22, 2024  on Shopify

Audrey was great and understandable

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