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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,502)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

goodiemugs

Feb 21, 2025  on Shopify

Worked with Jasmine and Anivia to remove the message bubble that was displaying 2 unread messages by default. Apparently, this is used to attract attention to the customers but I believe it would cause confusion so I reached out with my request to have it removed and within seconds it was rectified. Thank you Jasmine and Anivia!

On Wood Products

Feb 21, 2025  on Shopify

hana

Caravan

Feb 20, 2025  on Shopify

The support provided by Hana was great!

Anti Barking

Feb 20, 2025  on Shopify

good

ONGLES PRO

Feb 20, 2025  on Shopify

Great app and great support. Jasmine from support service is very efficient and kind.

mal

Feb 19, 2025  on Shopify

great support hana was killer

Reaux

Feb 19, 2025  on Shopify

Hana and Raymond have been helping me throughout the integration process for my website. They are so polite and so helpful teaching me what was wrong and resolving all of my issues. I am so happy that I decided to use Chatty versus the other apps. It's convenient, affordable, and has really helpful customer support. TYSM!

Enchilositos Treats

Feb 19, 2025  on Shopify

Easy to setup and works like a charm. Ran into an issue where needed a rep. Audrey was very helpful. Thank you for the great work yall!

Feitos Express

Feb 19, 2025  on Shopify

Great customer support by Sonny, instant feedback!

Fizzy Goti Soda

Feb 19, 2025  on Shopify

Another Awsome App from Awsome Team of Avada. i Must say Avada Products are Good but Support team is great.

MARIGOLD KIDS

Feb 19, 2025  on Shopify

I received excellent customer service from Hana. She was very quick and efficient in resolving my issue.

Teak Warehouse

Feb 19, 2025  on Shopify

So far they have been very helpful and the app and integration have been very easy to use! Audrey and Damien are amazing!!

Mr.Tin

Feb 17, 2025  on Shopify

Ho avuto un'esperienza fantastica con il supporto clienti! Hana è stata gentilissima, veloce e incredibilmente cordiale. Ha risolto il mio problema in un attimo, con grande professionalità e attenzione. Davvero un servizio impeccabile!

BPC Ventilation Store

Feb 17, 2025  on Shopify

Jade and Hana have both been brilliant with helping us set up the chatbot. Instant response times and helpful knowledge

Maison Berger NL

Feb 17, 2025  on Shopify

Fotopro

Feb 17, 2025  on Shopify

不错的应用,其中客服Audrey给我提供了很棒的帮助

Witcore Imports

Feb 16, 2025  on Shopify

Suporte imediato e funcionalidades muito boas. Unico problema que a inda persiste e nas traduções nativas do app.

Passionplayhousexxx

Feb 16, 2025  on Shopify

Hana was really helpful, and she set up everything for me! many thanks

Vcita Home Inspection

Feb 15, 2025  on Shopify

Jasmine AnswerJasmine answered my questions and patiently walked me through various topics I was unsure about. She never rushed me and took the time to ensure I understood everything. I highly recommend her as your tech support person. She truly made time for me.out. She was patient and not rush me at all with my question. I will highly recommend to get her as your tech support person. She made time for me.

BearcatWarehouse is an independent Uniden reseller

Feb 14, 2025  on Shopify

Had an issue with the Chatty logo in emails, and Sonny and the Chatty team helped solve my issue with speed and professionalism I appreciate you all and thank you so much for all of your great support!

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