Chatty App Review: Features, Pros & Cons for Shopify

Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,508)

Overall rating

4.9

5

1,131
4

35
3

5
2

3
1

7

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
Ease of setup and user-friendly interface.
Customizable features suitable for brand alignment and FAQ management.
Valuable free version with reasonable paid plan options for scaling.
Effective AI integration for handling complex customer queries and responses.
Fast and efficient problem-solving approach by the support team.

Common Concerns

Occasional feature inconsistencies and reliability issues.
Limited features compared to some other live chat applications.
Delay in adding expected new features such as Instagram support.
Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Clear-Handbags.com

May 22, 2025 on Shopify

Hana was excellent! The customer support was fantastic. We can't wait to try this. Thank you.

Totallager Sweden AB

May 22, 2025 on Shopify

Perfect support from Hana!

Chartlex

May 22, 2025 on Shopify

One of the best AI chatbots out here, very easy to setup, and the customer support team is just phenomenal, they quickly reply, and give the best advice on how to setup their app. I highly recommend. I was speaking with Hana and she is very knowledgable, i really liked her professionalism and attention to detail!

Swissactiva

May 22, 2025 on Shopify

Good! Hana was able to resolve my issue

Your Nuts

May 22, 2025 on Shopify

Mirra was great! very helpful

TopGiftz

May 21, 2025 on Shopify

I’d like to leave a 10/10 rating for Audrey, the customer service I received. www.TopGiftz.co.uk Khalsa (Director)

Kocoreve

May 21, 2025 on Shopify

Perfect app for live chat, thanks for help hana

De Rosca Py

May 20, 2025 on Shopify

hana

Fish Sense

May 19, 2025 on Shopify

I had a great experience with the Chatty app and support team! The app is easy to use and has helped improve customer interaction on our store. Big thanks to Allen for the excellent support — quick, helpful, and very friendly. Highly recommended!

XVI Latorre

May 18, 2025 on Shopify

Amazing app, thank you to Hana helping me set up my email channel! Support was amazing and fast

proketo

May 17, 2025 on Shopify

app con tante opzioni e una assistenza clienti ottima! In pochi minuti il bot era on line con risposte super. Lo consiglio

Malviscooking

May 17, 2025 on Shopify

Super application et l'equipe d'assistance est super réactive. Merci , cette application va alléger notre SAV

KtKitty

May 17, 2025 on Shopify

Abby was very helpful. I'm truly grateful to her.

ORIGIN Dispensing Solutions

May 15, 2025 on Shopify

I’ve been testing out Chatty AI on my Shopify store and ran into a small issue, and I reached out to their support team, and they responded immediately. Their technical team jumped in and resolved the issue very quickly... within an hour or so. The app itself is super intuitive, easy to set up. I’ve tried a few FAQ/chat solutions before, and this one is by far the most polished. Highly recommend both the app and the team behind it!!!

https://www.sabrinascollection.no

May 15, 2025 on Shopify

Review: I give 5 stars Hana did an amazing job on what i need. The team was professional, they help each other how to resolve the problem. I highly recommend.

NEW ZEALAND BED COMPANY

May 14, 2025 on Shopify

Liked support from Hana and the bot so far.

Anna Lohe Art

May 13, 2025 on Shopify

It's fantastic - easy to use and the online support is from a real person and very helpful

Collector Store LLC

May 13, 2025 on Shopify

Hana did great

DELENordic.com

May 13, 2025 on Shopify

Absolutely brilliant! Easy and simple to use, and a super fast and friendly customer service! Recommended 5/5!

USHENSA

May 12, 2025 on Shopify

Super App! Je wordt direct geholpen en het wordt gelijk voor je opgelost of zelfs gedaan Thank Jade :-)