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Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (2,531)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

QUAMTRAX

Mar 11, 2025  on Shopify

Great so far! Great support

The Crochet Flower Company

Mar 10, 2025  on Shopify

Hana gave me great support service, very friendly and fast to respond. Highly recommend the app

AutoAxis

Mar 09, 2025  on Shopify

The app is great and easy to get around with. I had one minor issue but Hana was a sweetheart throughout the whole process, she helped me resolve it in a heartbeat. I have nothing but good things to say about this app.

LUXEAURA

Mar 09, 2025  on Shopify

Hana Support Agent is Impressive i am very happy with it

Siztaz

Mar 09, 2025  on Shopify

Hana was a great help! She solved my answers in just a few minutes.

onewith

Mar 08, 2025  on Shopify

The Chatty support team is incredibly responsive and helpful! (shout-out Jasmine, Raymond, Abby, and Alicia for always providing thorough, helpful answers and handling our questions with care). It takes a lot of tweaking, but once you build a thorough FAQ section and question database, the AI chatbot is very knowledgeable and helpful for our customers. The more data we input, the better it gets. It's been a game changer for our customers and has helped reduce the amount of CS tickets we receive.

Humble Legends

Mar 08, 2025  on Shopify

Sonny was great when handling my issues since I'm new to the app. Im currently on the free trial, but I will continue to keep this app due to the great customer service and amazing chatbot. Thanks!

HIVAR

Mar 07, 2025  on Shopify

Super einfache Integration und schneller und kompetenter Support. Umfangreiches Chat-Tool selbst in der kostenlosen Variante

ATK Gaming Gear

Mar 07, 2025  on Shopify

Awesome chat app with a full range of powerful and rich features. It's user-friendly and an excellent app that's definitely worth using.

Bimar Pharma

Mar 07, 2025  on Shopify

Great app. I'm testing it right now but the free version allows you to better manage things. I had been looking for a solution for a long time without having to pay with messages already preset for example

ReMall

Mar 07, 2025  on Shopify

this app is awesome! they have amazing support as well, special call out to Abby!

The Natural Health Market

Mar 06, 2025  on Shopify

Impressed so far! I asked support if we could amend our spelling to British English from American English and Jasmine came back to me with a link and instructions on how to do this which was simple to follow and has worked well.

Belvoro

Mar 06, 2025  on Shopify

Nice App

cashymart

Mar 06, 2025  on Shopify

Chatty AI is an amazing AI chatbot that I highly recommend to everyone! The chatbot is efficient, and the customer support is outstanding. A special thanks to Sonny for the incredible support—truly impressive

ubbiworld

Mar 06, 2025  on Shopify

Really helpful crew and I really appreciate their assistance. Highly recommend.

Off Road Tents

Mar 06, 2025  on Shopify

I really appreciate the support. The support team is quick and helpful whenever I need them.

BONZER

Mar 06, 2025  on Shopify

Muy buena app, soporte rápido y muy amables...

CherryInbox

Mar 05, 2025  on Shopify

Hana was very nice. She helped me resolved my problem easily. It was a great service!

Alchemy For The Soul

Mar 05, 2025  on Shopify

very happy with chatty and Hana was very helpfull to fix few issues patiently

EASYLONGER

Mar 05, 2025  on Shopify

As someone who has been using Chaaty on my Shopify store for a while, I have to say it's been an absolute game - changer! The instant chat feature is a lifesaver. It allows me to connect with my customers in real - time, answer their questions promptly, and address any concerns they might have right away. The chat window pops up at just the right times, which is super convenient for both me and my customers. And the fact that I can customize the appearance and the trigger rules is amazing. It fits perfectly with the look and feel of my store. Audrey from the support team deserves a special shout - out. She's always been incredibly helpful, answering all my queries promptly and guiding me through any issues. Thanks to her and this great app, my customer service has improved significantly, and I've seen an increase in customer satisfaction and loyalty. Highly recommend Chaaty to all Shopify store owners!

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