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Customer reviews: Chatty AI Chatbot & Live Chat
Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.
Reviews (1,581)
What Merchants Think
Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.
Key Strengths
- Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
- Ease of setup and user-friendly interface.
- Customizable features suitable for brand alignment and FAQ management.
- Valuable free version with reasonable paid plan options for scaling.
- Effective AI integration for handling complex customer queries and responses.
- Fast and efficient problem-solving approach by the support team.
Common Concerns
- Occasional feature inconsistencies and reliability issues.
- Limited features compared to some other live chat applications.
- Delay in adding expected new features such as Instagram support.
- Concerns about support team response times due to international time zones.
Final Thoughts
Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.