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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,356)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Yummy Liu 飲流

Dec 24, 2024  on Shopify

Love Zzfaber

Dec 24, 2024  on Shopify

Brant Business Interiors

Dec 23, 2024  on Shopify

I was having difficulty (I’m not great online) loading the APP on my iPhone. Audrey helped me navigate through the process and it worked perfectly. Love the App. Great support. Thanks AUDREY

Cristais Místico

Dec 23, 2024  on Shopify

The application is very good, the support from Analyst Audrey was efficient, helping us translate from English to Brazilian Portuguese.

The Power Contractor

Dec 23, 2024  on Shopify

Hana was helpful in solving problems, good app.

Qlix Store

Dec 21, 2024  on Shopify

Best live chat/support app hands down! And Audrey was super helpful when I needed assistance :)

plantophobia

Dec 20, 2024  on Shopify

Amazing service! The platform is seamless, very easy to use and Abby’s quick, helpful responses made everything so easy. Thank you Abby for the great support!

Artem Legrand

Dec 20, 2024  on Shopify

Great support! Thanks a lot Sonny!

WoodChuckSato

Dec 20, 2024  on Shopify

The customer service of this software is excellent and very patient. Especially Hana.

NailRoomStudio

Dec 19, 2024  on Shopify

App works well, I like it. So helpful support, Hana is kind and patient person :) Thanks for chatting

Luxe Cosmeceuticals

Dec 18, 2024  on Shopify

I’ve been using Chatty: Live chat Helpdesk FAQ for a while now, and it’s been great. The apps are easy to use, and I love how customisable everything is. The designs look really good too. Jade is also fantastic. They were quick to help me when I had an issue and made sure everything was sorted out. It’s been a smooth experience overall. Overall, I’m really happy with both Chatty: Live chat Helpdesk FAQ and Jade. They make things simple and easy.

UltramarXL

Dec 17, 2024  on Shopify

Great experience! Fast and accurate response, with friendly and helpful service. The process was straightforward and easy to use. Highly recommend!

ZatenaStore

Dec 16, 2024  on Shopify

good

PROPROCLEAN

Dec 16, 2024  on Shopify

Sonny's service is excellent.

Alba Matelas

Dec 15, 2024  on Shopify

Rapidité et résolution

Maison de la soie

Dec 15, 2024  on Shopify

Hana and all the team have been very helpfull to help me integrate Chatty. Thank you Chatty for this incredible app and support at such a great price :)

Del Veranda

Dec 14, 2024  on Shopify

Support was great and helped me resolve my technical issues with lots of patience, thanks Jade for your thorough analysis and problem solving!

Laduora

Dec 10, 2024  on Shopify

Great app and customer support with Hana

redwhite

Dec 10, 2024  on Shopify

Ty Hana

ELARDI

Dec 09, 2024  on Shopify

Amazing customer service, additional thanks to Damian and Abby for helping me resolve the issue

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