Chatty App Review: Features, Pros & Cons for Shopify

Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,643)

Overall rating

4.9

5

1,346
4

41
3

6
2

6
1

9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
Ease of setup and user-friendly interface.
Customizable features suitable for brand alignment and FAQ management.
Valuable free version with reasonable paid plan options for scaling.
Effective AI integration for handling complex customer queries and responses.
Fast and efficient problem-solving approach by the support team.

Common Concerns

Occasional feature inconsistencies and reliability issues.
Limited features compared to some other live chat applications.
Delay in adding expected new features such as Instagram support.
Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Shamore Hair

Apr 22, 2024 on Shopify

Esther was amazing help and responded very quickly!

HapaKristin

Apr 22, 2024 on Shopify

The customer service is super responsive and the app works great. thanks to Audrey and Nikita for their help!

luxsel

Apr 21, 2024 on Shopify

can't beat the price and the support. Mia is amazing

FellPet

Apr 21, 2024 on Shopify

Love this app, and its free! And the support ist amazing and fast! Thanks to Liz and Emily

i-animials

Apr 20, 2024 on Shopify

Ótimo aplicativo, com várias funções. O atendimento é excelente e rápido. Falei por chat com a Esther que tirou minhas duvidas prontamente e me orientou na configuração que eu precisava. Recomento 100%.

Soul Carbon

Apr 20, 2024 on Shopify

Great app, feature-rich and very helpful support team — Tracy helped me get the app running and fixed a few niggles very quickly. Great responsiveness and customer support!

Baby Bee

Apr 18, 2024 on Shopify

I wanted to take a moment to express my sincere appreciation for good customer service I received from Nolan recently. I encountered an issue with save FAQs, and Nolan went above and beyond to assist me in resolving it promptly and efficiently.

YESTORE

Apr 18, 2024 on Shopify

App is good and Tiana helped me to solve my issue,very good customer support,thanks

Smell My Ride

Apr 18, 2024 on Shopify

Just started using this app, Audrey and Toby have helped me integrating so far, very good customer support!

The Travelist

Apr 18, 2024 on Shopify

The application is very useful and easy to use. The support is also great Toby and Hana were great. Response time is fast and Hana resolved my issue in minutes. Recommended!

Blancly

Apr 17, 2024 on Shopify

The app is extremely lightweight and easy to use, with a clean interface that's both simple to set up and visually appealing. The support team is exceptionally friendly and efficient, providing quick resolutions. My interaction with customer representative Nolan was particularly noteworthy; he actively engaged and swiftly resolved my issue without any hassle. Will strongly recommend the app.

Langsdom

Apr 17, 2024 on Shopify

I highly recommend this app, the customer support is especially fast. I am very grateful to Nolan for helping me solve the coding issues.

Woojey

Apr 17, 2024 on Shopify

Audrey helped me a lot, they changed the location of the button just because I asked, I am very happy to have encountered this application.

Kaosbeirut

Apr 17, 2024 on Shopify

nice customer service, Tiana was very helpful

lesjulies

Apr 17, 2024 on Shopify

the app is perfect and the support (Tiana and Tony ) even better

FurCarer Pet Supplies

Apr 17, 2024 on Shopify

The FAQ page I created by Aveda is very useful for our customers and they love it! Though I am new to e-commerce and new to the platform, Lydia from Avada team helps me all the time when I have issues, great team and great product

AQUATANA

Apr 16, 2024 on Shopify

A great app to provide customers with quick help and the most important answers. Even better is the great support. It is very fast and helps you efficiently. I can recommend this app to everyone.

Dream Pet Paradise

Apr 16, 2024 on Shopify

Great, Your support is very enthusiastic

Lash Ease

Apr 15, 2024 on Shopify

good service, quick response by lydia, rosie and anivia. They helped me fix the problem quick.

Unique Memento

Apr 14, 2024 on Shopify

Amazing App and Support, Hanna Helped me out really quick and made sure everything worked perfectly. Big Fan of All Avada's apps!!