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Customer reviews: Chatty AI Chatbot & Live Chat

Develop by Shopify

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,643)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

KALVERO

Jul 02, 2024  on Shopify

best service and outlooking

Window Revival Shop

Jul 02, 2024  on Shopify

This is a beautiful app that's easy to use and has an excellent support team to boot. I got help via email from Lydia and via live chat from Linda. Both were very quick to respond — any issues I had were resolved within the day. I'm using this in conjunction with Shopify Inbox. If their live chat feature gets developed further, I might switch over to just using this. Great app overall. Would highly recommend!

My Store

Jul 02, 2024  on Shopify

Zeer vriendelijk en snel geholpen door Hana & Doris!

Secret des chefs

Jul 02, 2024  on Shopify

Very responsive and competent after-sales service. Thanks to Hana

ELVISH

Jul 02, 2024  on Shopify

Not only is this software free, but its customer service is very good, especially Hana's response is very timely, and there are many customization options. I highly recommend using this software.

My Store

Jul 01, 2024  on Shopify

Great App, very nice Support

PARA

Jul 01, 2024  on Shopify

Hana has helped me tremendously with how everything work. Thank you so much!

Kustom Products Inc

Jul 01, 2024  on Shopify

So far so good! Just did the setup and had a few questions and Tiana and Prakash were amazing!! Thank you!

cleanvinusa

Jul 01, 2024  on Shopify

Very good app! Great support! Hana was very helpful!

Piacevolmente Country di Rosi Maria Cristina

Jun 30, 2024  on Shopify

I needed help to set up the app on my website and Hana helped me in a few seconds! Thank you Hana!

Lenvia

Jun 30, 2024  on Shopify

The response is really quick and effective. And the page layout is great. Thanks to Hana and Nikita who are patient to my questions.

Herborium Terrae

Jun 30, 2024  on Shopify

Efficient. Hana was fast and kind. Problem solved in under 3 minutes :)

Corqle

Jun 30, 2024  on Shopify

Tiana and Maison did exactly what i asked. Amazing job

First Stop Signs Print

Jun 30, 2024  on Shopify

I really Appreciate efforts of the support team. Chatty's Support team is very cooperative, specially support member Tiana and Tony saved my day by fixing an issue for me. Thanks

Uit de Oude Doos

Jun 30, 2024  on Shopify

Lydia was very helpful. Good and adequate help and service.

Pretty Paws

Jun 29, 2024  on Shopify

Hana from Chatty helped resolve the issues immediately and helped configure the app in no time.

חיוך לבן

Jun 29, 2024  on Shopify

great app simple to use thanks to Hana from support team for the help was very helpful

LAMOUR BRILLIANCE

Jun 28, 2024  on Shopify

Chatty's consulting team truly impressed me. Mia, Hana, Emily, and Tiana consistently provided enthusiastic and effective support, even outside of regular business hours. Their prompt responses and efficient solutions made all the difference for my store. I'll definitely recommend Chatty to other store owners looking for exceptional service!

Bia Charm

Jun 28, 2024  on Shopify

Fique muito satisfeito com o atendimento do suporte feito pelo analista Kevin, foi muito objetivo e direto para responder os meus questionamentos. Demonstrou conhecimento sobre o assunto e resolveu todas as questões solicitadas. Obrigado pelo suporte prestado. Atenciosamente, Alexandre

𝙽𝙾𝚅𝙰

Jun 28, 2024  on Shopify

i install today this is thee bestt its free and veryy nice staff have a here very nice very supporter Judy Avada is my best support in here thank you very much Judy Avada love youu❤️❤️❤️❤️❤️

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