Chatty App Review: Features, Pros & Cons for Shopify

Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,643)

Overall rating

4.9

5

1,346
4

41
3

6
2

6
1

9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
Ease of setup and user-friendly interface.
Customizable features suitable for brand alignment and FAQ management.
Valuable free version with reasonable paid plan options for scaling.
Effective AI integration for handling complex customer queries and responses.
Fast and efficient problem-solving approach by the support team.

Common Concerns

Occasional feature inconsistencies and reliability issues.
Limited features compared to some other live chat applications.
Delay in adding expected new features such as Instagram support.
Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Modishspot

Jul 09, 2024 on Shopify

Perfect Chatty, perfect customer service! The features of this app covered my needs. And Ricky was eager to help me with all my questions!

Moda+Co.

Jul 09, 2024 on Shopify

Great customer support from Tiana

Nifty Gubbins

Jul 09, 2024 on Shopify

Amazing help from the support team! I needed my chat icon to move and they did it in an instant! Amazing work and customer service!

Luna Skin Care

Jul 09, 2024 on Shopify

Tiana was great

STATE Of EMBRACE

Jul 08, 2024 on Shopify

Hana was amazing, so quick to respond & resolve my questions/issues!

TergiLife

Jul 08, 2024 on Shopify

I had a great time with Hana, super kind, she solved my problem in a few minutes! Recommended

MyEveryday

Jul 08, 2024 on Shopify

I experienced an error code while installing the app, in doing so. i was immediately sent to the chat box and helped by Prakash. within minutes it was resolved and i was able to move on!

My Store

Jul 08, 2024 on Shopify

Goede app! helpt snel met problemen en lost alles snel op. Zeker een aanrader!

Prachi and Harsh

Jul 08, 2024 on Shopify

Easy to use and great customer support

NumberSea

Jul 08, 2024 on Shopify

This app can save a lot of time. I hope everyone can use it. Special thanks to the customer service Hana, who helped me solve many problems.

Sky leader

Jul 07, 2024 on Shopify

Very very best shopify app for your store with this your store look like professional

ROKT&RAZO, learing toys, games and stationary

Jul 06, 2024 on Shopify

The service is really in time and helpful. The agent Tiana is super nice and patient. Recommend!

Vyrs

Jul 05, 2024 on Shopify

Hanna was very helpful, resolved issue quickly.

Jacotte Chollet

Jul 04, 2024 on Shopify

très satisfaits de cette app. le service client est ultra responsive et débrouille les éventuelles difficultés rencontrées. merci !

Redtop

Jul 04, 2024 on Shopify

This program is really simple and useful and is highly recommended. When I had some problematic glitches, by contacting the software developers for help, they were very responsive and I was impressed by a technician called Hana who quickly made my problem solved.

Mijn winkel

Jul 04, 2024 on Shopify

ik zou de app zeker aanraden, ik had zelf wat problemen om de app op gang te krijgen toen de klanten service benaderd die ook in mijn eigen taal sprak heeft me super snel geholpen om het probleem te verhelpen!! Dankje Hanna :)

TSGS

Jul 04, 2024 on Shopify

This app works perfectly for my store. I like the app set up in the admin. Very responsive support. I had a small issue and Customer Service Rep Mia and Technician Nikita, fixed it promptly.

moritek

Jul 03, 2024 on Shopify

在外觀修改問題上Tiana提供了很迅速、確實的幫助整體使用目前都很良好

Yes Charlie Records

Jul 03, 2024 on Shopify

Hana was a great help with my issues using FAQ

Big Smoke

Jul 03, 2024 on Shopify

Tiana is a wonderful assistant. Everything is at the highest level!