Chatty App Review: Features, Pros & Cons for Shopify

Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,582)

Overall rating

4.9

5

1,254
4

38
3

6
2

4
1

8

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
Ease of setup and user-friendly interface.
Customizable features suitable for brand alignment and FAQ management.
Valuable free version with reasonable paid plan options for scaling.
Effective AI integration for handling complex customer queries and responses.
Fast and efficient problem-solving approach by the support team.

Common Concerns

Occasional feature inconsistencies and reliability issues.
Limited features compared to some other live chat applications.
Delay in adding expected new features such as Instagram support.
Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Vyrs

Jul 05, 2024 on Shopify

Hanna was very helpful, resolved issue quickly.

Jacotte Chollet

Jul 04, 2024 on Shopify

très satisfaits de cette app. le service client est ultra responsive et débrouille les éventuelles difficultés rencontrées. merci !

Redtop

Jul 04, 2024 on Shopify

This program is really simple and useful and is highly recommended. When I had some problematic glitches, by contacting the software developers for help, they were very responsive and I was impressed by a technician called Hana who quickly made my problem solved.

Mijn winkel

Jul 04, 2024 on Shopify

ik zou de app zeker aanraden, ik had zelf wat problemen om de app op gang te krijgen toen de klanten service benaderd die ook in mijn eigen taal sprak heeft me super snel geholpen om het probleem te verhelpen!! Dankje Hanna :)

TSGS

Jul 04, 2024 on Shopify

This app works perfectly for my store. I like the app set up in the admin. Very responsive support. I had a small issue and Customer Service Rep Mia and Technician Nikita, fixed it promptly.

moritek

Jul 03, 2024 on Shopify

在外觀修改問題上Tiana提供了很迅速、確實的幫助整體使用目前都很良好

Yes Charlie Records

Jul 03, 2024 on Shopify

Hana was a great help with my issues using FAQ

Big Smoke

Jul 03, 2024 on Shopify

Tiana is a wonderful assistant. Everything is at the highest level!

KALVERO

Jul 02, 2024 on Shopify

best service and outlooking

Window Revival Shop

Jul 02, 2024 on Shopify

This is a beautiful app that's easy to use and has an excellent support team to boot. I got help via email from Lydia and via live chat from Linda. Both were very quick to respond — any issues I had were resolved within the day. I'm using this in conjunction with Shopify Inbox. If their live chat feature gets developed further, I might switch over to just using this. Great app overall. Would highly recommend!

My Store

Jul 02, 2024 on Shopify

Zeer vriendelijk en snel geholpen door Hana & Doris!

Secret des chefs

Jul 02, 2024 on Shopify

Very responsive and competent after-sales service. Thanks to Hana

ELVISH

Jul 02, 2024 on Shopify

Not only is this software free, but its customer service is very good, especially Hana's response is very timely, and there are many customization options. I highly recommend using this software.

My Store

Jul 01, 2024 on Shopify

Great App, very nice Support

PARA

Jul 01, 2024 on Shopify

Hana has helped me tremendously with how everything work. Thank you so much!

Kustom Products Inc

Jul 01, 2024 on Shopify

So far so good! Just did the setup and had a few questions and Tiana and Prakash were amazing!! Thank you!

cleanvinusa

Jul 01, 2024 on Shopify

Very good app! Great support! Hana was very helpful!

Piacevolmente Country di Rosi Maria Cristina

Jun 30, 2024 on Shopify

I needed help to set up the app on my website and Hana helped me in a few seconds! Thank you Hana!

Lenvia

Jun 30, 2024 on Shopify

The response is really quick and effective. And the page layout is great. Thanks to Hana and Nikita who are patient to my questions.

Herborium Terrae

Jun 30, 2024 on Shopify

Efficient. Hana was fast and kind. Problem solved in under 3 minutes :)