Chatty App Review: Features, Pros & Cons for Shopify

Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,508)

Overall rating

4.9

5

1,135
4

35
3

6
2

3
1

7

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
Ease of setup and user-friendly interface.
Customizable features suitable for brand alignment and FAQ management.
Valuable free version with reasonable paid plan options for scaling.
Effective AI integration for handling complex customer queries and responses.
Fast and efficient problem-solving approach by the support team.

Common Concerns

Occasional feature inconsistencies and reliability issues.
Limited features compared to some other live chat applications.
Delay in adding expected new features such as Instagram support.
Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Gold Fever Hair

Jun 10, 2024 on Shopify

Great app, very happy with it. And a massive thank you to Emily! Super attentive and useful, thanks sooo much!! :)

Divalio

Jun 09, 2024 on Shopify

Excellent customer support, Prakash assisted me with everything I needed. 10 out of 10

Badamane

Jun 09, 2024 on Shopify

ziet er enorm professioneel uit. heel overzichtelijk en duidelijk voor de klant. Lydia van de helpdesk is enorm behulpzaam als je even hulp nodig hebt om de juiste settings te vinden!

Gallery by Flo

Jun 08, 2024 on Shopify

Hana and Toby are the best! Fixed my tracking issue :)

LeatherLinkup

Jun 07, 2024 on Shopify

An excellent online chat app for businesses. Its user-friendly interface and powerful features improve customer communication. Special thanks to Audrey for her professional support. Highly recommended!

Sayers Home

Jun 06, 2024 on Shopify

Super fast and efficient help in customising the colour, size and font of the chat box. Tiana and Tony made it super easy to get it to match my website aesthetic.

COMPOUND

Jun 06, 2024 on Shopify

Good customer service even at odd hours. Hana was especially helpful.

MAGCOMSEN

Jun 06, 2024 on Shopify

The customer service is very patient and the plugin is completely free. I will recommend it to all my friends.

butter & blends

Jun 06, 2024 on Shopify

het support was top! en Nolan en Toby hebben echt magie vertoont. alles wat ik vroeg aan veranderingen hebben ze gedaan. echt perfect!

TACVASEN

Jun 06, 2024 on Shopify

Very useful. And assistance from Hana is very helpful.

WaNa Deko

Jun 05, 2024 on Shopify

I was helped very quickly with my problem and everything is running smoothly. Special thanks to Tracy for her super support and quick help. 1A service.

Hygiene-Plus | Online professionelle Hygieneprodukte kaufen

Jun 05, 2024 on Shopify

Good, helpful and friendly support with Hana :-)

Albaella

Jun 04, 2024 on Shopify

Sûrement une des meilleures applications de livechat et chatbot actuelle, en plus c'est gratuit et pamela m'a beaucoup aidée !

Downdraft Chef

Jun 04, 2024 on Shopify

I'm only using this app for one day, but i can already say that it works as it should be. Also the support is great. Tiana was a great help.

ONYX STORES UK

Jun 03, 2024 on Shopify

Great Great experience with Chatty. Thank you for your help PRAKASH

JackalPet

Jun 03, 2024 on Shopify

Very quickly, Audrey and Tony patiently and carefully solved the questions asked me, thank you

PALAVA japan

Jun 03, 2024 on Shopify

Really good app with great support. Can't wait to publish my new website with it. Thank you, Hana and thank you, Judy, for your kind support. Big thanks to Nikiata, too!

GEA | Green Ever After

Jun 03, 2024 on Shopify

L'app è un'eccellente risorsa per integrare le FAQ al sito web. L'interfaccia è intuitiva e le funzionalità sono molte e ben progettate. Consiglio vivamente quest'app. Un grazie speciale a Nolan per il continuo ed eccellente supporto! --- The app is an excellent resource to integrate FAQs into the website. The interface is intuitive and the features are many and well-designed. I highly recommend this app. A special thanks to Nolan for the continuous and excellent support!

BreezWave

Jun 02, 2024 on Shopify

good, easy-to-use application with attentive customer service thanks to Tiana for her patience

Solantri

Jun 01, 2024 on Shopify

Great app for free and amazing support from Hana. Quick and effective to help.