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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,500)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

WoofBitz

Mar 15, 2025  on Shopify

Hana

MFASCO

Mar 14, 2025  on Shopify

Helpful and timely support staff to assist in setup. Good Job!

Zenmen Health

Mar 14, 2025  on Shopify

Hana is awesome, thanks for the help! UI is easy to learn and use.

KinQ

Mar 13, 2025  on Shopify

I just installed this app to see if it fits our requirements. Ran into a small issue concerning a language setting and Audrey helped me quick and perfectly with this. From what I can tell so far, the controls look simple and first impression of the support was excellent.

JAV Smart Board

Mar 13, 2025  on Shopify

Chatty is a nice app. It helps me a lot. And the service representative, Audrey responds so quick whenever I have some questions. Like!

upandfast

Mar 13, 2025  on Shopify

The settings of the application are very detailed. I encountered a problem when downloading the mobile app, but Audrey patiently guided me to successfully solve the problem.

Azurlis™ Botanical Skin Care

Mar 12, 2025  on Shopify

Excellent support from Jade, who was lovely, and a great APP. Many thanks Chatty Team. Warmest Regards, Fernanda

FAST STRAP

Mar 12, 2025  on Shopify

I like this app, helps me answer my customers questions they might have. Quick fast kind support from Hana.

ADHDROOM

Mar 12, 2025  on Shopify

I had an issue that I shared with Elle and the technical team fixed it in 12 hours, Thank you

bauhyphen

Mar 12, 2025  on Shopify

A very friendly app. Abby is helpful and answers my questions fast and accurately.

ROBOTBUY

Mar 12, 2025  on Shopify

Really good app indeed, a lot better than the shopify inbox, it contains all the function i needed in my online store. really good up-sell method. I also would like to thank Elle from the customer service who has helped my a lot during the process 24/24 7/7, very dedicated customer service.

QUAMTRAX

Mar 11, 2025  on Shopify

Great so far! Great support

The Crochet Flower Company

Mar 10, 2025  on Shopify

Hana gave me great support service, very friendly and fast to respond. Highly recommend the app

AutoAxis

Mar 09, 2025  on Shopify

The app is great and easy to get around with. I had one minor issue but Hana was a sweetheart throughout the whole process, she helped me resolve it in a heartbeat. I have nothing but good things to say about this app.

LUXEAURA

Mar 09, 2025  on Shopify

Hana Support Agent is Impressive i am very happy with it

Siztaz

Mar 09, 2025  on Shopify

Hana was a great help! She solved my answers in just a few minutes.

onewith

Mar 08, 2025  on Shopify

The Chatty support team is incredibly responsive and helpful! (shout-out Jasmine, Raymond, Abby, and Alicia for always providing thorough, helpful answers and handling our questions with care). It takes a lot of tweaking, but once you build a thorough FAQ section and question database, the AI chatbot is very knowledgeable and helpful for our customers. The more data we input, the better it gets. It's been a game changer for our customers and has helped reduce the amount of CS tickets we receive.

Humble Legends

Mar 08, 2025  on Shopify

Sonny was great when handling my issues since I'm new to the app. Im currently on the free trial, but I will continue to keep this app due to the great customer service and amazing chatbot. Thanks!

HIVAR

Mar 07, 2025  on Shopify

Super einfache Integration und schneller und kompetenter Support. Umfangreiches Chat-Tool selbst in der kostenlosen Variante

ATK Gaming Gear

Mar 07, 2025  on Shopify

Awesome chat app with a full range of powerful and rich features. It's user-friendly and an excellent app that's definitely worth using.

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