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Customer reviews: Chatty AI Chatbot & Live Chat

Develop by Shopify

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,645)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

RestoredTimbers

Oct 28, 2025  on Shopify

Hana gave excellent technical assistance!

Huellitas de Vida

Oct 28, 2025  on Shopify

Chatty es una aplicacion genial e interactiva.Tienen un formato muy bonito y facil de configurar,estoy seguro que me ayudara con mi tienda,muchas gracias,tienen un equipo espectacular como HANA

La Petite Labs

Oct 28, 2025  on Shopify

Took a couple of hours to set up and train the AI, but it's exactly what I was looking for (and more actually!): a GPT-wrapper with live chat widget embed, that can be trained based on your product/brand. Really cool. Customer support is good too - cheers Hazel!

Snode Fitness EU

Oct 28, 2025  on Shopify

Audrey provided exceptional customer service. She was very patient, maintained a positive attitude, and effectively resolved my issue.

Prime Padel Shop

Oct 27, 2025  on Shopify

About 2 hrs into the set up and 5/5 so far. Integrations with Shopify is great and it comes with a chat where you can chat directly with their team. Hazel has been the rep who has been helping me here and there and shes been amazing. Highly recommended!

bricmax.com

Oct 27, 2025  on Shopify

Simple and very helpful

AirDryer

Oct 25, 2025  on Shopify

Never had a better support than this with Hana.

Taqavibe

Oct 25, 2025  on Shopify

Great app and great support from the chat !

Breindell

Oct 24, 2025  on Shopify

So far so good! What sets this app apart is APRIL! Wow. I had just launched and realized my chatty wasn’t fully set up. She was so diligent. So professional. So patient. My goodness April has the patience of a saint! She treated me so very kindly and repeated the same thing in many ways until it clicked. She’s a credit to the app and a reason to stay!!

After Five Fashion

Oct 23, 2025  on Shopify

As a free plan App, it has all the tools required to keep the conversation going with the customer. Additionally, the Q&A (FAQ section) offers customers a quick glance at the important question you can personally outline. This is a very helpful reference guide. The customer support is quick to answer (thank you Sonny) to provide details to integrate the software. We have not used the AI tools yet, but the 'quick answers' feature allows you to preprogram an answer to a common question.

Cannaray com

Oct 23, 2025  on Shopify

Hana was great! Super smooth set-up, it looks great and promising!!

Gracefolk

Oct 23, 2025  on Shopify

First Blood Merchandise

Oct 22, 2025  on Shopify

got great help from audrey upon setup

Bellavoria

Oct 22, 2025  on Shopify

Zeker helpvol! Bij problemen nemen ze onmiddellijk contact met je op voor alles op te lossen , top zo!

PVAnlagekaufen.com

Oct 21, 2025  on Shopify

A really good app, which is very comprehensive even on the free plan. I highly recommend the app, and if you have any questions or problems, you'll get help really quickly. I had the pleasure of working with Sonny, who went through everything with me in no time and fixed everything.

MyOrnament.com

Oct 20, 2025  on Shopify

Just got started but so far so good. Support is great - thanks Audrey!

Exonik

Oct 20, 2025  on Shopify

Haven't started to use the app yet but looks promising! Hana from customer service has also been very helpful and swift when it comes to responding to my questions and requests. Thanks very much

ICONS

Oct 19, 2025  on Shopify

Only just started using the app but so far the support has been top-notch. Looking forward to diving deeper with the features and building it out for our store

FixmyFashion

Oct 19, 2025  on Shopify

Jasmine was amazing! She responded quickly, was super polite, and guided me step by step until everything was fixed. She also made sure everything was working perfectly before ending the chat. Very friendly and professional — thank you so much, Jasmine!

Sognefjord Kaffibrenneri

Oct 18, 2025  on Shopify

Jasmine was extremely helpfull setting up this chat. Best customer service I ever recieved online / via chat.

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