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Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,508)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

RUDECAPS

Jun 21, 2025  on Shopify

Impressed by all that this app can do. I was looking for a simple AI chat solution, and this does the job, but also so much more. You can basically manage your entire user support in one concentrated place, from support team assignments, to FAQ's etc. Chatty's support team helped me resolve my one issue in no time.

ElkoyTCG

Jun 21, 2025  on Shopify

Hana helps me

Sundance Ski and Board Shop

Jun 19, 2025  on Shopify

New to Chatty but the Team is so helpful and Sonny was so quick to responded and help my with my account.

carolinacoops

Jun 18, 2025  on Shopify

I'm just getting started with this app, but the customer support is great. (Thanks Hana!) It seems to do everything as promised. It intergrates perfectly with Klaviyo and grabs all the info your customers need whether manually or from the website. Best chat bot around.

Taore

Jun 17, 2025  on Shopify

Quick and effective, especially help team. Thanks Hana.

Sacral Museum

Jun 17, 2025  on Shopify

Hana has been very fast and Helpful! Thanks

Giftiveo

Jun 14, 2025  on Shopify

I signed up for Chatty sometime ago, but just decided to go in and set everything up today. Even though it was Saturday, support was amazing. Jasmine was assisting and helped me set some things up. She was quick to respond to my questions and solved all the issues I had. All-in-all, a great experience.

Sparta

Jun 13, 2025  on Shopify

Esta es, sin duda, la mejor aplicación del mercado. Probé e instalé más de 10 chatbots en mi sitio web y, después de compararlos todos, este fue el mejor. El servicio de soporte es increíblemente rápido y atento. ¡Súper recomendado! Ante cualquier inconveniente, les escribes y te lo solucionan de inmediato.

BerriclearSkinCare

Jun 13, 2025  on Shopify

Customer service is amazing. I was skeptical because most of the reviews were so good, but it's true, this is by far one of the best chat bot/messaging apps on this platform

WÜSTHOF Partner Portal

Jun 12, 2025  on Shopify

perfect help from Audrey and Andrew

NAD+ 4u Store

Jun 12, 2025  on Shopify

Audrey - extremely helpful and friendly

Knaon

Jun 12, 2025  on Shopify

很好的体验,也非常感谢Sonny对我的技术支持,真的非常专业!

Coaltown Coffee

Jun 10, 2025  on Shopify

We have used Chatty for approximately six months and couldn't be happier with the app's response rate, customizability, and AI chatbot functionality. Chatty's roadmap of improvements brings frequent updates with new features being launched weekly. Hana on their helpdesk was even able to help us optimise one of the recent feature launches, providing a tailored and friendly service. I would highly recommend this service for small to medium e-commerce stores looking to streamline their customer service department.

STee FRee

Jun 10, 2025  on Shopify

Great customer support provided by Prakash. Very happy!

Paper Whimsy Studio

Jun 07, 2025  on Shopify

I’ve had a great experience with this app and the support team has been amazing. Special thanks to Audrey – she was incredibly helpful, patient, and solved my issue quickly. Highly recommend!

Vils Clothes

Jun 06, 2025  on Shopify

Jasmine and Maison were very helpful to my issue and resolved it super w Thanks a lot

Riemann Kollektion

Jun 05, 2025  on Shopify

good support by hana

Espaço da Moda Kids

Jun 05, 2025  on Shopify

best

Stila Cosmetics

Jun 04, 2025  on Shopify

Great customer support. Audrey was super attentive and very helpful!

Buzzy Pet Shop

Jun 03, 2025  on Shopify

Hana was absolutely amazing fast and efficient. Highly recommend

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