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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,356)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Everything RVs and More Store

Jan 14, 2025  on Shopify

Abby was great!

ALK Accommodations Management

Jan 13, 2025  on Shopify

Excellent customer service. Everything is free, except a Messenger connection. WhatsApp, SMS, Insta, phone calls. Etc. All free to connect. Great app. Use it to have customers contact directly through your website.

Decathlon Reunion

Jan 13, 2025  on Shopify

Nous utilisions auparavant l'application de chat d'un concurrent, bien plus coûteuse. Puis, nous avons découvert Chatty, qui s'intègre parfaitement à notre site. Son design est plus moderne, et ses options de personnalisation sont nettement supérieures. En résumé, si vous recherchez une application de chat performante, nous sommes convaincus que Chatty est la meilleure option. Nous avons testé de nombreuses solutions avant de nous arrêter sur celle-ci, et elle a surpassé toutes nos attentes.

Buff Studs

Jan 12, 2025  on Shopify

Fantastic support and prompt!

C2 Paint

Jan 12, 2025  on Shopify

Audrey was very helpful and answered all my questions quickly and effectively! Greate customer service!

樂韓方CoreNutrition(HK)

Jan 12, 2025  on Shopify

Recommend! Very helpful. When I request some changes for the appearance. Damian helped me solved it very quickly, which I most appreciated. I look forward to many more features and it can help me the conversations with the customers more smoothly!

Satori369

Jan 11, 2025  on Shopify

excellent service

Monarch

Jan 11, 2025  on Shopify

There customer support acutally solves your problems and helps you in the best way ever. Thank you to Audrey for being the first person on all Shopify apps for helping me with an actual problem.

Sunbird Spark

Jan 11, 2025  on Shopify

Druwids

Jan 10, 2025  on Shopify

Tolle App. Und der Kundensupport ist wirklich super.

Elijah Customs - Customized Luxury Eyewear

Jan 10, 2025  on Shopify

Amazing app with amazing support. Had a special request and they hopped on it right away and coded it for me! Definitely deserves its high rating. Special thanks to Hana and Raymond, they nailed it.

The Ice Plunge

Jan 10, 2025  on Shopify

it's an incredible app that has transformed how we interact with our customers. The interface is user-friendly, the features are powerful, and the support is simply outstanding. A huge thank you to Hana, who has been absolutely amazing in assisting us. She answered all our questions with patience and professionalism, helping us get the most out of the app. I would highly recommend this app to any merchant looking to improve their customer service and efficiently automate responses to frequently asked questions. A must-have solution for any online store!

Proudly

Jan 09, 2025  on Shopify

Great App! Nice and fast customer service

ViNiShop

Jan 09, 2025  on Shopify

Tolle App, guter und schneller Support innerhalb weniger Sekunden hatte ich die Lösung für mein Problem. Danke besonders ans Abby. Sehr gutes Support Team

Roxy Singapore

Jan 08, 2025  on Shopify

i just started chatty room, the cs agent are very helpful and fast response I was chat with agent audrey, really great and all my task doing well

Me Treatments Oy

Jan 08, 2025  on Shopify

Hana & Raymond gave me a superior support with my issue! Thank you so much guys!

Dorothy

Jan 08, 2025  on Shopify

Fantastic App! I highly recommend it. I have been using it for our FAQs page for over a year now and find it to be really intuitive and user friendly. It's easy to use and set up and if you have any issues, Hana and Maison are friendly and most importantly quick to respond and help with any fixes.

Your Safety Guys

Jan 07, 2025  on Shopify

Hana was awesome!

Dans Pet Supplies

Jan 06, 2025  on Shopify

I want to say what a pleasure it has been working with your company on my initial setup.. Just as Important that you recognize Audrey for her outstanding work and her kindness she gave me with the support... She is AWESOME!!!

E-XHALE

Jan 06, 2025  on Shopify

Great service and easy to navigate!

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