Chatty App Review: Features, Pros & Cons for Shopify

Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,734)

Overall rating

4.9

5

1,418
4

41
3

6
2

7
1

9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
Ease of setup and user-friendly interface.
Customizable features suitable for brand alignment and FAQ management.
Valuable free version with reasonable paid plan options for scaling.
Effective AI integration for handling complex customer queries and responses.
Fast and efficient problem-solving approach by the support team.

Common Concerns

Occasional feature inconsistencies and reliability issues.
Limited features compared to some other live chat applications.
Delay in adding expected new features such as Instagram support.
Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Hulser

Dec 13, 2025 on Shopify

Fijn geholpen door Hana en Mark. Blij met de werking van de app.

Davos Delegations

Dec 12, 2025 on Shopify

Andy helped us alot very quickly! so grateful!

MSP Supply

Dec 12, 2025 on Shopify

Hazel was great

VCK Greens

Dec 11, 2025 on Shopify

the app is amazing, have been using it since a few days. There are many good features.. Also the support agent Hana is a wonderful person. Helping me a lot with custom things and other feautres to add smoothly on my website..

NunHa Online

Dec 11, 2025 on Shopify

This app is amazing, the chatbot integrates well with the right prompt - perfect for owners/marketers to ultilise. The cs team, Hana is also superb with quick fixes and making sure onboarding is great process

Classico Global - Official Online Store

Dec 11, 2025 on Shopify

Good costomer service

NIIMBOT

Dec 10, 2025 on Shopify

The customer service Andy was excellent, and the plugin is very useful and fantastic.

Rooted Treasures Farms

Dec 09, 2025 on Shopify

Excellent Customer Service! Highly recommend! Charlie Farricielli

FANSBE TECH

Dec 08, 2025 on Shopify

Hana was great; she responded very quickly and resolved my problem promptly. I'm very grateful to her.

Just Love Coffee Roasters

Dec 08, 2025 on Shopify

We've been using the app for a little while now and it has been easy to use and the customer service is quick, very helpful, and friendly. Andy, has been especially helpful in working through a placement issue we wanted adjusted. He jumped in and helped us quickly and friendly.

Sanipremium

Dec 07, 2025 on Shopify

Amazing service! Thank you

Love Sunshine

Dec 05, 2025 on Shopify

Very good service team, everyone nice and helpful.

autoRsport42

Dec 04, 2025 on Shopify

muy recomendado

ameriDroid

Dec 03, 2025 on Shopify

Hana and Megan were super helpful with the onboarding process and training the AI, still currently testing it

miNATURALS Nutrition Inc.

Dec 03, 2025 on Shopify

Instantaneous support. Wow! Fixed issue in a nano second. Thank you so much!

BedVoyage

Dec 01, 2025 on Shopify

I tried 3 AI chat bots before Chatty AI and they were all missing basic items, unless you upgraded to their pro plans. Chatty was easy to setup and the support has been quick and helpful. The price is right and I couldn't be more pleased. You won't be sorry~!

Darwin Biological

Dec 01, 2025 on Shopify

Excellent customer service. Every time we see a response from the bot that gives us the 'ick' we contact their help desk who immediately write a scenario to improve the response the bot gives next time. The team always take time to truly understand the issue with the bots response and it never happens again in the same scenario. Definitely cuts down on the amount of queries that our customer services team receive. Excellent app and faultless customer support.

Celebrations

Dec 01, 2025 on Shopify

Very good Response from the support team; Hana was really helpful in making the process seamless.

foreverLily.de

Nov 30, 2025 on Shopify

I was writing with Hana and she is really welcoming. Additionally she really knowledgable and gives me the answers to my question in seconds. She knows exactly what she does. Appreciate the help :D

REFLECTME

Nov 30, 2025 on Shopify

Hana helped answer my questions, she was very responsive and very helpful! The app is great and i recieved around 26 important messages in the first month! Definitely suggest