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Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,508)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Improve Center

Aug 07, 2024  on Shopify

The best experience with apps in shopify. Very useful the the best costumer service. Hana was very helpful and fast on solving the issues and questions.

Golden Pandas

Aug 07, 2024  on Shopify

Very good ui, very good service mia

Huisdierspullen.nl

Aug 07, 2024  on Shopify

Great help, quick response

Pet Chao

Aug 07, 2024  on Shopify

Tiana is very enthusiastic. Thanks!!!

Budizzz

Aug 07, 2024  on Shopify

Better than most of the paid tools and it is free :)

gamin gamine.

Aug 07, 2024  on Shopify

Amazing app! Not even paying I could find a better app. Linda was super fast in helping me set up everything.

Cultural Crafts Boutique of HeritEdge

Aug 07, 2024  on Shopify

I'm currently in the process of configuring Chatty for our store, and I am already impressed with the app's potential. The setup process has been smooth, thanks to the clear instructions and intuitive interface.A special mention to Lydia for her kindness and incredibly quick responses.

Stuff We Like

Aug 06, 2024  on Shopify

Customer service was great! I got help from support in a super fast manner and the app itself is great to use

BE1U

Aug 06, 2024  on Shopify

As always, whenever I've needed assistance with the app, the online help has been excellent. Judy was no exception. Great app with growing capabilities, and excellent customer service.

AI Wall Art Shop

Aug 06, 2024  on Shopify

Bluebellgray

Aug 06, 2024  on Shopify

Fantastic app and super easy to install and set up. I had one question but Hana replied instantly and sorted it immediately for me. Highly recommend for anyone looking at live chat and helpdesk options.

Minotauro Company

Aug 05, 2024  on Shopify

The app is one of the best I've found here. I needed to clarify some doubts with the attendant Lydia, who promptly resolved my problem. Very good, I recommend it!!

Solera

Aug 05, 2024  on Shopify

I faced an issue when trying to display my FAQ page on my website. The support team was incredibly helpful in resolving it.

PiccolaShoes

Aug 05, 2024  on Shopify

The fastest response to my question I've ever seen and Hana has been amazing with helping me out. Early days yet, but the FAQs which is what I installed the app for looks sleek and easy to navigate.

Qallo

Aug 05, 2024  on Shopify

Finally, a live chat tool that is multilanguage, has quick replies (a customer can select), and is hassle-free. Very friendly and fast replies by Tiana and Nikita of the support team. Highly recommend!

Cizaro

Aug 05, 2024  on Shopify

I've had an excellent experience with Chatty: Livechat Helpdesk, FAQ. The app is user-friendly and packed with helpful features. What truly sets it apart is the outstanding customer support. The team is incredibly responsive and always ready to assist with any issues or questions. I highly recommend it!

Flammes d'interieur

Aug 05, 2024  on Shopify

Perfect application ! The support is very nice, I recommand it ! (French user)

GK kustomz

Aug 05, 2024  on Shopify

Amazing app. So far so good and the customer service is great. Linda really helped me out out got me up and going again. Highly recommended

Grind My Herbs

Aug 04, 2024  on Shopify

Works well and has great customer service to help you through any issues.

NookingtonsCo

Aug 03, 2024  on Shopify

Pretty easy to set up, live chat helps very effectively Thanks for making this app :)

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