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Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,508)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

CNA K-Pop

Aug 13, 2024  on Shopify

Had a problem with the inbox feature and Hana is quick to assist. Customer service is reliable :)

Cool Gear Pro

Aug 13, 2024  on Shopify

I just installed and set up. Kevin in support was great and response time was quick. He was able to answer my questions and get me through the set up. I've tested it out so far and looking forward to seeing it in action!

Rondalla Sheet Music by Musicondalla

Aug 13, 2024  on Shopify

Tiana and Anivia helped me solve my problem with displaying the FAQs. Thank you!

ModerneBoligTilbehør.dk

Aug 13, 2024  on Shopify

Kevin is the best when something needs to be done, so would recommend this app

Flaavup®

Aug 13, 2024  on Shopify

Very good app, and the support is very good ! Thanks Kevin

HX OUTDOORS

Aug 12, 2024  on Shopify

The response was quick and the customer service from Tiana and Doris was amazing!

CRK

Aug 12, 2024  on Shopify

Ostuklikk

Aug 12, 2024  on Shopify

Hana has been an invaluable assistant in integrating our application. This has allowed us to provide seamless, real-time customer interaction directly in our online store. The API is stable and reliable, offering us all the necessary tools to create an interactive and efficient chatbox solution. A special thanks goes to Hana, who has been extremely supportive and helpful, guiding us every step of the way. Thanks to the API and Hana, our customer experience has become much more personalized and smooth!

Lynx

Aug 12, 2024  on Shopify

Great Tool and super fast and professional Support from Hana :)

Huidspeciaalzaak

Aug 12, 2024  on Shopify

Great service from Hana, needed some assistance in a custom property. Service that would be great from a paid service, but the fact that this one is free, is even more awesome.

My Store

Aug 12, 2024  on Shopify

客服回覆很快,整體介面操作非常簡單易懂!

Supersports Vietnam

Aug 12, 2024  on Shopify

The support team ( especially Audrey and Doris) is beneficial and always ready to assist with any issues. With fast response times and seamless website integration, it's a must-have tool for businesses aiming to improve customer service.

GIGA.ba

Aug 11, 2024  on Shopify

The app is easy to set up and use. Customer service is 24/7 available and Audrey helped with a lot how-to questions and was fast and informative.

Kaindly

Aug 11, 2024  on Shopify

Très bonne expérience avec Emily, elle m'a répondu facilement et rapidement :), merci encore !

My Store

Aug 10, 2024  on Shopify

it's very easy to use and the support was very friendly and fast responsive.(shout out to Prakash :) ).

TinyTech

Aug 10, 2024  on Shopify

I was assisted quickly and very promptly, the technicians managed to solve a system bug within a day, Emily was the assistant who acted as an intermediary between me and the Chatty technicians and she was very kind and helpful, magnificent!

Hugo Brunto

Aug 09, 2024  on Shopify

It's a great app, I love the look in our webshop. Easy to use and custom. Great support as well from the team about anything.

Bejalebi

Aug 09, 2024  on Shopify

I want to extend my heartfelt thanks to the support team for their exceptional service. Mia and technician Maison did a wonderful job addressing my concerns promptly and professionally. Mia was incredibly attentive and made sure to understand every detail of my issue. Maison, on the other hand, displayed remarkable technical expertise, quickly diagnosing and resolving the problem. Their teamwork and dedication turned a stressful situation into a smooth and positive experience. I couldn't be happier with the service I received. Thank you, Mia and Maison, for your outstanding support!

Composure Crates™

Aug 08, 2024  on Shopify

App works great! And good customer service too, they can help you set it all up. I worked with Emily quite a bit, she's fantastic!

Going Postall

Aug 08, 2024  on Shopify

Amazing app and amazing customer service.

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