Reviews: Chatty AI Chatbot & Live Chat

Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,502)

Overall rating

5

959
4

33
3

3
2

1
1

5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
Ease of setup and user-friendly interface.
Customizable features suitable for brand alignment and FAQ management.
Valuable free version with reasonable paid plan options for scaling.
Effective AI integration for handling complex customer queries and responses.
Fast and efficient problem-solving approach by the support team.

Common Concerns

Occasional feature inconsistencies and reliability issues.
Limited features compared to some other live chat applications.
Delay in adding expected new features such as Instagram support.
Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

My Store

Jun 25, 2024 on Shopify

Good service

Dmaasa

Jun 25, 2024 on Shopify

Fantastic Support from team , App is too good

nestern

Jun 25, 2024 on Shopify

Chatty team provided an excellent and quick customer support. Their tool is user friendly and they keep updating to add more features. I am glad that I have added this app to my store and love to work with them.

expenxa

Jun 24, 2024 on Shopify

amazing service by rosie very cooperative

NutriVate

Jun 24, 2024 on Shopify

Amazing support service, quick response

EMI MERCH

Jun 24, 2024 on Shopify

Muy buena app, lo que más me gusta es su servicio al cliente. tracy

Snow and Charming

Jun 24, 2024 on Shopify

Hana my rep was extremely helpful. Customer Service 5+ +++

BW UV INK

Jun 24, 2024 on Shopify

It's really a great app. Thanks Tiana a lot. She guide me quickly and simply. It make me save a lot of time. This app includes too much stronger functions.

MatchMyStyle

Jun 24, 2024 on Shopify

Love the app and customer support was awesome. Thanks to Hana for the quick response and getting our issue solved right away!

Lysola NL

Jun 24, 2024 on Shopify

UMBRA

Jun 23, 2024 on Shopify

I think it is a very complete application, also excellent support, Nolan and Williams from support did a good job, thank you

HYPE

Jun 23, 2024 on Shopify

Eazy to use and good customer service!

Zenimat

Jun 23, 2024 on Shopify

Hanna was very nice support with my issue

Graham Stones Jeweller

Jun 23, 2024 on Shopify

great support and great app, kevin was 10/10

NightfallLuxe

Jun 23, 2024 on Shopify

@Hana it's good support manager

Nailands

Jun 23, 2024 on Shopify

very easy to use! technical support is just super solved the problem very quickly, operator Alissa helped a lot

Mam Portret

Jun 23, 2024 on Shopify

Perfect support

FcxBeauty

Jun 23, 2024 on Shopify

Chatty is powerful and has a strong technical team.

Vapespot Japan

Jun 23, 2024 on Shopify

Great service from Rosie, very helpful!

Sevenaux

Jun 22, 2024 on Shopify

This is a great app with great features and simple UI. Allows us to do a lot of customization and it is easy to do everything. I have checked out a lot of apps but the features of this app is very helpful and the great thing is IT'S FREE. Hope they continue the good work. The support is really great and they reply timely, Especially Mia and Pamela have been very helpful whenever I have asked any questions.