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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,363)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

The Healthspan Co.

Apr 10, 2024  on Shopify

Loved the experience so far. Easy to install and super responsive support. We were using an alternate solution that was not half as good as this. Audrey and Toby handheld me to install the app and debug small issues in no time.

DINA TERAPEUTER

Apr 10, 2024  on Shopify

Great support team

Superfan

Apr 09, 2024  on Shopify

Lavkorart

Apr 08, 2024  on Shopify

rylight

Apr 08, 2024  on Shopify

Excellent application and support!

Gunpla Center

Apr 08, 2024  on Shopify

Wonderful app , Easy Install and Support (Emily) is respond and fix problem quickly.

BonBazaar

Apr 07, 2024  on Shopify

There was a problem with the widget displaying on the site. Hana promptly helped to fix it, thank you. Amazing app

The Kitchen Corner

Apr 07, 2024  on Shopify

very quick assitance. thanks hana

Spas Wholesale

Apr 07, 2024  on Shopify

Audrey, Emily and Tony and super help me to customize a lot, make it complete match with my web. The app is very easy to use and nice design, and the teams is strong and in time help. Great work!!!

name couture tsumugi

Apr 07, 2024  on Shopify

I'm Japanese and my English is not good, but thanks to the very kind support I received, I was able to add the app to the site without any problems. Emily was the one who took care of me. she was very kind.Thank you!

House of Ayuda

Apr 06, 2024  on Shopify

Tiana and Tony have been absolutely fantastic—responsive, knowledgeable, and always ready with solutions, even when bombarded with our myriad questions. Their assistance has been invaluable, making our interaction smooth and productive. Furthermore, we've been thoroughly impressed by the Chatty Live Chat feature. It's incredibly intuitive to set up and has greatly enhanced our customer support experience. The seamless integration and user-friendly interface have streamlined communication with our clients, making it a standout tool in our arsenal. Kudos to your team for providing such an excellent solution!

Crystal Clear

Apr 06, 2024  on Shopify

Hannah's exceptional customer service skills truly made my experience unforgettable. Best customer service i have ever experienced in my life, HANNAH responded to me with less than 5 seconds, she resolved my problem in less than 1 minute, very respectful and kind , and because of hannah i would surely recommend to my friends this app because with someone ass Hannah as your LIVE SUPPORT NOTHING CAN GO WRONG AND EVERY THING IS EASY.

Che! Empanada

Apr 05, 2024  on Shopify

I just started using this app and hour ago but I can say it was easy to install, easy to navigate and the customer support is great! Very impressed. Its a pity it only supports one language but I am happy overall! Thank you so much!

Kallos

Apr 05, 2024  on Shopify

Verry cool app with amazing customer support. Audrey helped me a lot to clarify the doubt that I have rapidly. highly recommend. Hope it will be with multi language option soon then it will be PERFECT.

Cromatodo

Apr 05, 2024  on Shopify

Great job guys! Very helpful app! Really easy to use and very functional!!! Great customer service!!!

Prime Pinnacle

Apr 04, 2024  on Shopify

"Chatty: Livechat Helpdesk, FAQ is an indispensable tool for any business looking to streamline customer support. With its intuitive interface and robust features, Chatty simplifies communication between businesses and their customers. The live chat functionality allows for real-time assistance, while the FAQ section provides comprehensive answers to commonly asked questions, reducing the workload on support agents. Its customizable options ensure seamless integration with any website or platform. Overall, Chatty empowers businesses to deliver exceptional customer service efficiently."

BLOODY-STREETS.DE

Mar 09, 2024  on Shopify

The app is simply brilliant, works perfectly and does what it's supposed to do. The support is super fast, competent and always there when you need it. Hana always helped me quickly and perfectly, thank you Hana

Her Mighty Mind

Feb 26, 2024  on Shopify

I was having trouble with my FAQ page not showing up on my header and Hana and Toby were fantastic. They where quick, responsive, and fixed my problem!

Cultural Gifts

Feb 18, 2024  on Shopify

So far I was very happy using this app because of several reasons: 1) it's very lightweight and doesn't slow down your store (while some other apps increase blocking time by 500-1000 ms!); 2) easy to set up and customize; 3) I had just one error during setting this app and support agent Emily was very quick and helpful with resolving this issue.

tjgwear

Jan 30, 2024  on Shopify

Excellent customer service. I had an issue with the FAQs page on the mobile not being correctly aligned in the centre. The tech people fixed it within a day.

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