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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,500)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Arun&Aura

Mar 26, 2025  on Shopify

very easy to install and use. would recommend

SemilacUSA

Mar 25, 2025  on Shopify

I am very impressed with the help of Avada technical support. They are able to solve the problem immediately, they are very nice and helpful. If you need good apps for your shopify, then only apps from Avada, if you have a problem with the app, they will help you. I highly recommend.

ZASUWA

Mar 24, 2025  on Shopify

It is a great chat app

Trusted Building Supplies

Mar 24, 2025  on Shopify

Perfect app and works really well for us! The team are very responsive to any questions etc, shout out to Jade who helped me with an issue today. Quick and friendly!

Tips of Elegance

Mar 22, 2025  on Shopify

Audrey was so helpful as I am trying to revamp my website with a full rebrand. She was so willing to help me resolve a few issues and went in to do her best to create a new FAQ page. Thank you Audrey!

EART-GUITAR

Mar 21, 2025  on Shopify

I have used many apps developed by this company. I have to say they are brilliant at customer service. Appreciate everyone that has ever helped me with my perfectionist's requests. :))

Connee

Mar 21, 2025  on Shopify

EcoFlow Schweiz - Suisse - Svizzera

Mar 20, 2025  on Shopify

Wir sind absolut begeistert von Chatty AI! Die Lösung funktioniert einwandfrei und liess sich völlig problemlos in Shopify integrieren. Besonders hervorzuheben ist der exzellente Support – stets hilfsbereit, schnell und kompetent. Ein weiteres grosses Plus ist die Mehrsprachigkeit, die uns vollkommen überzeugt hat. Ein rundum gelungenes Produkt, das wir uneingeschränkt weiterempfehlen können!

AfroVanilla

Mar 20, 2025  on Shopify

I am verry happy i had a good help from Audrey, she answers all my questions and assiste me until the end :) She is very friendly and profesionnal too Thanks again

La Ciencia Dice

Mar 20, 2025  on Shopify

Hana es un crack, tremendo soporte.

PalFish

Mar 19, 2025  on Shopify

They are such a great team to work with. I was able to change any settings I needed and they responded to my questions quickly.

EVGreen Power

Mar 19, 2025  on Shopify

DGC

Mar 19, 2025  on Shopify

Good APP, Thanks

HIKOCO

Mar 19, 2025  on Shopify

Great

A Fragrance Story

Mar 18, 2025  on Shopify

Absolutely amazing app! The interface is user-friendly, and it's incredibly easy to navigate. What really stands out is the excellent support I received from Hana, she was super helpful, responsive, and made sure all my questions were answered quickly. Highly recommend Chatty for anyone looking for a great communication tool with top-notch customer service!

Mind Alive

Mar 18, 2025  on Shopify

Abby helped me in seconds, and the changes look amazing! Great service!

Aromapoetica

Mar 17, 2025  on Shopify

app di facile intuizione e con molte possibilità di personalizzazione, consigliatissima, soprattutto per l'assistenza immediata, preparazione degli assistenti, e gentilezza. In particolar modo di Hana, la quale ha saputo guidarmi perfettamente nella personalizzazione dell'app. grazie Hana

TOTEM by Golf Council

Mar 17, 2025  on Shopify

Great app and great Customer Service!!

Silver Mug Coffee Co

Mar 17, 2025  on Shopify

Censored Cosmetics

Mar 16, 2025  on Shopify

Amazing service from Alyssa and best apps in Shopify

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