Chatty App Review: Features, Pros & Cons for Shopify

Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,508)

Overall rating

4.9

5

1,131
4

35
3

5
2

3
1

7

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
Ease of setup and user-friendly interface.
Customizable features suitable for brand alignment and FAQ management.
Valuable free version with reasonable paid plan options for scaling.
Effective AI integration for handling complex customer queries and responses.
Fast and efficient problem-solving approach by the support team.

Common Concerns

Occasional feature inconsistencies and reliability issues.
Limited features compared to some other live chat applications.
Delay in adding expected new features such as Instagram support.
Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

The Bad Peach US Official Store | Shop Adult Sex Toys and Lingerie

Jul 06, 2025 on Shopify

Very easy to use

Happiekart.com

Jul 06, 2025 on Shopify

Great and user friendly app, Support team is excellent especially -Hana very quick and responsive

.pepper..field®

Jul 04, 2025 on Shopify

Upon downloading we received instant support, that helped us onboard the AI to our platform, with 0 delay and tech support that helped answering questions about data pulling and how AI works towards getting data from eshop for relevant information. We highly reccomend this chatbot.

Fixy shop

Jul 03, 2025 on Shopify

AquaSplash

Jul 03, 2025 on Shopify

Store SuamiSihat

Jul 02, 2025 on Shopify

Excellent 24/7 Support esspecially Jade that helps me fix my issue. Great Apps and light features.

Deathly smooth

Jul 02, 2025 on Shopify

great and fast help from hana!

Zeero

Jul 02, 2025 on Shopify

2 days into trying the app and I'm happy so far. Needed an AI chatbot and this one is pretty straightforward as well as reasonably priced. Needed to make some adjustments to its training and instructions, for which the live chat support agent was super helpful - thanks Sonny! Overall nice app, just make sure to put in a nice and detailed instruction for the AI in order to make it work the best it can.

@4you

Jun 30, 2025 on Shopify

Excellent support service in every aspect! They showed great respect for privacy, responded quickly, and were highly cooperative with clear and professional explanations. Sincere thanks and appreciation to the team for their dedication and outstanding assistance. A truly remarkable experience!

CORE K9

Jun 30, 2025 on Shopify

Hana was very fast and efficient in fixing my problem!

NANROBOT

Jun 30, 2025 on Shopify

Excellent customer support, Hana's reply was quick and very kind. Their team was also very efficient and helped us solve the problem very quickly.

Compose Ma Chanson

Jun 29, 2025 on Shopify

au Top !

Tales by Chi

Jun 28, 2025 on Shopify

If you’re on the fence about downloading Chatty, just do it! The app is amazing, and their customer service is honestly the best I’ve experienced. Jasmine solved my issue so quickly and even went above and beyond by involving Andrew, the developer, to make sure everything was sorted. They both worked together to ensure I was completely satisfied. Huge thanks to them. I’m genuinely so impressed!

Pool Bar Inflatable

Jun 28, 2025 on Shopify

Audrey was great keep up the gr8 work

Auré

Jun 25, 2025 on Shopify

Best Chatting and AI bot in Shopify

JR Colombian Emeralds

Jun 23, 2025 on Shopify

Incredible service, app, Jade was super helpful with all my questions and now my app is running amazingly! Thank you so much!

All Day Pretty

Jun 23, 2025 on Shopify

I received the best support from Audrey, my trust on Chatty and this platform is so strong now. Audrey was patient, in no hurry , solved all my issues in a jiffy. The apps I enabled all worked perfectly in an instant, what more can you ask? Thank you so much.

Premium Party Distribution

Jun 23, 2025 on Shopify

I had an amazing experience with Chatty’s customer support! Abby was incredibly helpful and resolved my issue so quickly. She was friendly, efficient, and made the whole process stress-free. Thanks to Abby, my problem was fixed in no time. Highly recommend their support team!

DollarDoggy.com

Jun 23, 2025 on Shopify

Great app and fantastic help from live agent. The agent took me by the hand and went with me step by sttep.

HSM Machines

Jun 22, 2025 on Shopify

The customer support for chatty app is Amazing and till now app itself working fine for me