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Customer reviews: Chatty AI Chatbot & Live Chat

Develop by Shopify

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,645)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Solucare

Nov 06, 2025  on Shopify

Nice app and quick support, thanks to Hana !

Finch Craft & CO

Nov 06, 2025  on Shopify

Good service and support

NZYMES

Nov 06, 2025  on Shopify

Rheidon Tech

Nov 06, 2025  on Shopify

Nancy and the Technical Support Team were very helpful and responsive. They solved my issue quickly. I really appreciate their support!

COY

Nov 06, 2025  on Shopify

We’re COY Eyewear, and the Chatty app has been an excellent addition to our platform: both visually and functionally. It offers multilingual support and features a true AI chatbot that follows the rules you set while remaining flexible and personal to your store’s tone and needs. It has made customer interaction smoother and smarter. The support team has been fantastic, truly one of the best experiences we’ve had. Highly recommended.

Model Chic UK

Nov 06, 2025  on Shopify

This app is very user friendly and easy to use compared to other apps we've tried. Hazel from Chatty AI was also very helpful at answering all my questions.

Peter Augustus Craft Butcher

Nov 06, 2025  on Shopify

We’re currently in the setup phase with the Chatty app, and the experience has been excellent so far. The onboarding has been smooth, and the tools are already proving easy to work with and tailor to our business needs. A big thank-you to Audrey, who has been incredibly helpful throughout the setup. She’s guided us through each step, answered every question clearly, and made the whole process feel simple and well supported. Looking forward to seeing Chatty fully in action!

RackZone

Nov 05, 2025  on Shopify

Hana & William were super quick and replying and the support is second to none. Thanks guys!

East Coast Distribution - VapeCity

Nov 05, 2025  on Shopify

Awesome app and amazing quick customer service. Recommend to anyone with an online store.

SneakerSquad

Nov 04, 2025  on Shopify

Hana

Pet Mosaic

Nov 04, 2025  on Shopify

I found the app delivers excellent value even with the free plan. The team responded quickly and efficiently to my questions. I had read reviews saying support for free plan users was lacking, but my experience was much better than expected. Several support reps assisted me during the trial, and Hana stood out as especially helpful.

LINGXIAO PUMP

Nov 03, 2025  on Shopify

I'm using Chatty to assist with my online customer service, and the AI has swiftly resolved most of my customers' inquiries. I'm very appreciate to Hana. There was an issue with URL responses, and with her technical help, I resolved this response problem. The function is awesome. If you have any questions, please don't hesitate to seek their assistance. Thank you again.

TreaYou Studio

Nov 01, 2025  on Shopify

Jasmine helped me solve the problem quickly when I didn't know how to add AI instructions! She responded promptly and was very helpful. Their customer support is truly excellent! I highly recommend that everyone use this app!

Magdarél

Oct 31, 2025  on Shopify

Amazing!

eHuisdier

Oct 30, 2025  on Shopify

Hana is the best!

Pretty Little Home

Oct 30, 2025  on Shopify

excellent app, Hana was very helpful during set up. Drake showed me how to use and set up the app, so far using it and setting it up seems very good.

Herbaleafs

Oct 29, 2025  on Shopify

The customer support (Jade) was super helpful, thank you!

TOOCAA

Oct 29, 2025  on Shopify

customer service team is highly professional and enthusiastic.

Sirocco

Oct 28, 2025  on Shopify

We tested Chatty for our shop. The installation is simple, and whenever something doesn’t work as expected, the chat support is extremely fast and competent. What really stands out: the support team not only provides answers but also carries out the necessary adjustments themselves – including clear documentation. Very helpful, quick, and reliable!

Azurikass

Oct 28, 2025  on Shopify

Je suis en train de tester l'application rapide et facile à mettre ne place le support est très réactif merci à hana, il vont même demander au support technique de voir s'il y'a moyen de faire une connexion avec une autre de mes application de bundle pour que le chatbot ia soit parfaitement coordonnée avec mon offre actuelle.

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