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Customer reviews: Chatty AI Chatbot & Live Chat

Develop by Shopify

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,734)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

DXbracelet

Dec 30, 2025  on Shopify

非常棒,真人聊天和教导很耐心

Yellowline Coffee Roasters

Dec 29, 2025  on Shopify

Been looking for this solution forever! One portal for email, social media messages, online chat and whatsapp. Extremely happy with this app. Just installed but so far super happy. Everything is working great, and the support is top-notch - Hana especially. I am still working on my AI buddy to get its knowledge up but the concept and way they do this is really smart!

Door Supply

Dec 29, 2025  on Shopify

Support is always excellent, although sometimes they don't take the time to understand the problem, too quick to want to solve the issue which means it takes longer as it leads to inefficient work. Hana and Jade were particularly helpful today, but it took a long time to get to solve what I contacted them about, but we did fix up some other issues as a consequence of them not understanding my question.

My Peptides Lab

Dec 29, 2025  on Shopify

Quick and amazing support from Andy! Amazing app so far.

Well Portra

Dec 29, 2025  on Shopify

The team was very fast to help us, and made sure everything worked well. The live chat is easy to install and I was able to match our branding. The Ai tool is powerful and will free up some time from the customer support.

REHAUS

Dec 28, 2025  on Shopify

The app itself is very flexible and has many useful tools to reply to our customers. Furthermore, support is amazing! My best experience so far. Always ready to support and take on requests. Really recommended, I'll be working with them in the future for sure.

Beauty decoder 醫美護膚品專門店

Dec 28, 2025  on Shopify

Hana very nice and fast respond , good app

SHASHAAL

Dec 27, 2025  on Shopify

Levaxco

Dec 26, 2025  on Shopify

Outstanding Support from Audrey Audrey provided truly exceptional customer support. She responded quickly, understood my issue immediately, and guided me through everything step by step with patience and clarity. It’s rare to find such helpful and attentive service. She made the entire experience smooth and stress-free.

AFC USA

Dec 26, 2025  on Shopify

Amazing support and a truly helpful app! Hazel was incredibly kind, fast, and supportive throughout the whole process. The app works smoothly and really helps manage customer interactions more efficiently. Whenever I had a question, Hazel was there with clear and helpful answers. Highly recommended for anyone looking to improve their customer communication and engagement. Thank you, Hazel!

North East Tyres

Dec 24, 2025  on Shopify

Hazel very professional great help thanks

Flawless Vape Shop

Dec 23, 2025  on Shopify

Chatty app support is quick, responsive, and very helpful. The setup was smooth, and their team guided us clearly through every step. Hazel replies promptly and resolves issues efficiently.

KaariTales

Dec 22, 2025  on Shopify

easy to use and supportive team i have mostly connected with Hana and Andy his whole team is nice always providing better solution of every issue my whole experience is good

SInior

Dec 22, 2025  on Shopify

Jade de Avada is wonderful at customer support. Thank you so much for your help.

Solveig

Dec 20, 2025  on Shopify

Excellent service avec Mirra !

s|tology

Dec 19, 2025  on Shopify

Great support especially with the AI chatbot assistance. Hana was a superstar!

Care@Home

Dec 19, 2025  on Shopify

Great support and tools, Hazel has been a GREAT help!

Matter

Dec 18, 2025  on Shopify

Excellent customer service that guides you through so quickly and easily. Great app as well!

viaim

Dec 16, 2025  on Shopify

This chatbot is very easy to use, and the customer service is helpful and always replies in a short time.

Cosa Piora

Dec 15, 2025  on Shopify

Great app and very helpful support. The Chatty app is easy to use and works smoothly with our store. Special thanks to Hana for her quick responses and clear guidance — she made the setup process very easy. Highly recommended!

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