Chatty App Review: Features, Pros & Cons for Shopify

Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,585)

Overall rating

4.9

5

1,039
4

33
3

4
2

2
1

6

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
Ease of setup and user-friendly interface.
Customizable features suitable for brand alignment and FAQ management.
Valuable free version with reasonable paid plan options for scaling.
Effective AI integration for handling complex customer queries and responses.
Fast and efficient problem-solving approach by the support team.

Common Concerns

Occasional feature inconsistencies and reliability issues.
Limited features compared to some other live chat applications.
Delay in adding expected new features such as Instagram support.
Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Valley Direct Foods

Apr 30, 2025 on Shopify

Easy to set up, and the support team is awesome! Abby and Andrew were super quick to help fix an issue we found and were so friendly!

Koryo Skincare

Apr 29, 2025 on Shopify

best chat bot for shopify

misssixtydev2

Apr 29, 2025 on Shopify

This is an awesome Chat app. It has everything you could possibly need . The support if you have a problem is amazing, Hana and Anivia are helped resolve a few niggles I was having in a very quick and friendly manner. Worthy of 5 stars.

MAGIC MEGASTORE

Apr 28, 2025 on Shopify

Amazing app and excellent support. Hana has been fantastic and quick to respond every question asked.

celexon Europe GmbH

Apr 28, 2025 on Shopify

Very easy to integrate and awesome support! Really great app.

Blupf by Kitzinger

Apr 28, 2025 on Shopify

Re Lumi Beauty

Apr 25, 2025 on Shopify

Super fast reply and help! Alyssa is awesome!

Hush & Heal

Apr 25, 2025 on Shopify

Very helpful and solution giving.

Pikodocs-Plattform

Apr 25, 2025 on Shopify

Great support, thanks so much!

suplerr

Apr 25, 2025 on Shopify

always happy to return. very good cooperation and friendly support!

LOKK

Apr 24, 2025 on Shopify

We just started using Chatty and the first impression is great and above my expectation. Audrey gave us fantastic support in setting it up!

Almala

Apr 23, 2025 on Shopify

Outstanding service! After weeks of unsuccessful attempts with other support teams, I finally found real help with CHATTY. A special thank you to Sonny, who was incredibly patient, professional, and knowledgeable in helping me resolve a technical issue with activating the chat on my website.. something no one else had been able to fix. He quickly identified the root of the problem and guided me through the solution step by step. It's rare to find such attentive and skilled customer support. I highly recommend CHATTY to anyone in need of effective and genuinely helpful tech support. Thank you so much!

Saga of Idun AB

Apr 23, 2025 on Shopify

Great support from Audrey that was very helpful. :-)

Yeasound

Apr 23, 2025 on Shopify

Nice App! I have been using it for our FAQs page for over a year now and find it to be really intuitive and user friendly. It's easy to use and set up and if you have any issues, Hana and Maison are friendly and most importantly quick to respond and help with any fixes.

Honest Focus

Apr 22, 2025 on Shopify

Awesome Customer Support. Answering really quickly and providing excellent help for widget customization.

Dirty Monkey Kustoms GearHead Apparel

Apr 22, 2025 on Shopify

So far pretty cool. Hana was awesome helping me through a couple set up challenges

Beauty Secrete

Apr 22, 2025 on Shopify

thanks to Jasmine! very reactive and kind! i definetely recommend!

Agathe Templates

Apr 21, 2025 on Shopify

merci Hana pour votre aide rapide !

Shallmelo

Apr 21, 2025 on Shopify

I couldn't open the app on the Shopify page. Jasmine was very patient and helped me resolve the issue. She did a great job!

BILT HARD

Apr 20, 2025 on Shopify

Outstanding Support from Jasmine and William! They were both professional, patient, and went above and beyond to make sure everything was fixed quickly and smoothly. Thanks again for turning a frustrating problem into a great experience!