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Customer reviews: Chatty AI Chatbot & Live Chat

Develop by Shopify

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,578)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

FitBox Evolution

Sep 30, 2024  on Shopify

Chatty has been a fantastic addition to my store. It’s super easy to use, and the functionality is exactly what I was looking for to improve customer engagement and customer service concerns. The customer support team has been nothing but impeccable, especially Hana, she's Always going above and beyond to assist with any questions or issues. Highly recommend this app!

KIDS Giftshop

Sep 29, 2024  on Shopify

Had some trouble figuring out the language settings, but Audrey from customer support helped me out quickly. App works great.

E3Tuning

Sep 29, 2024  on Shopify

A great live chat app! Feature rich with great, responsive support.

Mesmo

Sep 29, 2024  on Shopify

Quick replies and issues are solved very quick!

Tesmarzauberartikel

Sep 29, 2024  on Shopify

Schnelle Einrichtung, guter Support.

sassysis.beautylab

Sep 29, 2024  on Shopify

The CSS style can be customized. The online help provided is very timely and useful, especially Hana from Avada Group 2 who provided me with great help. Thank you!

colmashi

Sep 28, 2024  on Shopify

I want to thank Sonny, who is from the support team. He did a great job. I wanted to raise the button a bit on the phone and on the computer. I spoke to the support team and it only took a few minutes to get everything fixed. Sonny from the support team spoke to me. He is really nice and friendly. It only took me five minutes to do everything. I appreciate it very much and thank him from the bottom of my heart. Knowing that the application is integrated and very good. Thank you again, my friend Sonny.

June Wall Art

Sep 27, 2024  on Shopify

Thanks for Hanna's great support, very quick response and helpful.

Smartinserts

Sep 27, 2024  on Shopify

Great, Abby was very helpful, since the app didn't appear on the sore, and he reached to one of the tech support, Doris, and they quickly solved the problem just under minutes.

Chefee Robotics

Sep 27, 2024  on Shopify

Audrey was great in resolving my issue. Great communication by their team.

Auwuka

Sep 26, 2024  on Shopify

The answers were fast and the professionals were great and helped me solve my problem very quickly, support!

Kugy

Sep 26, 2024  on Shopify

Amazing app with perfect support. Thank you, Alyssa, for all your effort! Your assistance made the whole experience seamless and enjoyable.

Mia Cosmetics

Sep 26, 2024  on Shopify

It is a very nice app with lots of features that are paid for in other apps. And the support is stunning! :) I' ve been in contact with Jasmine and Abby. Both were super helpful and helped me to process my requests. Totally recommend. Thank you :)

Robobandz

Sep 26, 2024  on Shopify

This app is absolutely fantastic! The customer service is outstanding, with incredibly quick response times. I had the pleasure of speaking with Abby, who was amazing and helped me resolve an issue in no time. The app offers a wide range of features, and best of all, it's 100% free! I've been using this app across many of my clients' stores, and I can't recommend it highly enough. The team behind it is doing an incredible job, and I'm beyond impressed with their dedication. Keep up the great work! Regards, Yawar Abbas

American Dcot

Sep 26, 2024  on Shopify

Amezing support with Maison and Audrey i am always using

Ditogmit.dk

Sep 25, 2024  on Shopify

Jeg manglede en fuldkommen dansk oversættelse til appen og kontaktede kundeservice. Lydia svarede hurtig tilbage og fik opgaven sat i gang. Efter et par dage var det opsat uden problemer.

PureAura

Sep 25, 2024  on Shopify

Great app, Damian is really helpful and patient

whaley moon

Sep 25, 2024  on Shopify

Hana is the best! She helped me so much and she is super fast in responding. Great attitude and great customer service! I recommend this app.

Mocha's Secret

Sep 25, 2024  on Shopify

Fantastic Free App with Great Features! I recently installed Chatty on two of my websites, and I’m super impressed! This tool lets you live chat with customers right on the website or even on the phone. It also supports WhatsApp, and I believe Instagram and Facebook chat integration is coming soon too! The best part? It’s totally FREE, while many other apps charge around $20/month for similar features. I had a small issue with getting instant message notifications on my old iPhone, but their customer service was excellent. Hana from support helped me out right away and got everything sorted. Highly recommend this app if you're looking for an easy and cost-effective way to chat with customers!

EAZU

Sep 24, 2024  on Shopify

Excellent customer service! Thanks to Tiana, Doris, and Jade for being very responsive and helpful. Highly recommended!

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