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Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (2,531)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Love Pawmise

Jul 23, 2024  on Shopify

Black & Brown Leathers

Jul 23, 2024  on Shopify

Perfect app for quick chat. I would definitely recommend this app to anyone who's looking for a helpdesk, live chat and FAQ in a chat box for your website. I was facing a few technical issues from my end but Mia from the support team was very polite and helpful.

PristineLuxe

Jul 23, 2024  on Shopify

Firstly the app is great and so easy to use. I'm just setting up a new store and had a couple of really small appearance related queries. I was connected to Hana through their support team and she was awesome. Did everything I needed in double quick time. Great product, great support!

Golfie.store

Jul 23, 2024  on Shopify

Amazing Support team

Cahê Pro

Jul 23, 2024  on Shopify

ToyCoin

Jul 22, 2024  on Shopify

Setting up is a breeze with Emily and Tony. Switching over to Chatty and hoping this chat app works for us!

MAGZO Shop

Jul 22, 2024  on Shopify

Great live chat app, fully functional and completely free. Customer support is responsive and Hana was eager to help with my questions. I'm willing to subscribe if they support quick replies to messages from notification emails in the future. Overall, worth 5 stars!

Juapping

Jul 22, 2024  on Shopify

Buen servicio por parte de Hana

GoodDiy

Jul 22, 2024  on Shopify

Hana has provided excellent support whenever we have questions or issues with the app. Solutions are always provided promptly and Hana is also very patient. This app has really helped our own customers when they were confused when shopping on our website.

ENYA MUSIC Global

Jul 21, 2024  on Shopify

Free app has good function, 5-star even though some little bugs now. Agent Audrey help me shot the trouble timely. Thanks.

nazraeyewear

Jul 21, 2024  on Shopify

Very helpful customer support and very fast to respond. they helped me with everything i needed and went out of their way to help me. Highly recommended!!

Forever 21

Jul 21, 2024  on Shopify

I have written twice for support and the CS people is so kind! Always resolve my dobubts.

Pink Velvet Jewelry

Jul 21, 2024  on Shopify

Hana was super nice and went above and beyond helping me out!!! I'm extremely grateful for her!!!

Dreamlook

Jul 21, 2024  on Shopify

Helpdesk is top, very quick response to my questions. Also very friendly, thanks for this Linda

ChickWave

Jul 19, 2024  on Shopify

Lydia's service was really fast, I had some questions and she solved them quickly. The application is easy to use so I recommend it :)

OASIS JEWELRY

Jul 19, 2024  on Shopify

Uygulama tasarımsal olarak yekpare bir yapıya sahip ve gerçekten bütüncül çözümler sunuyor bünyesinde. Tasarım,fonksiyonellik,erişilebilirlik üçü de var bunların daha ne olsunn..

Zanede

Jul 19, 2024  on Shopify

wow, this is the best live chat app I have ever used, their customer support is the best and if you're looking for the best live chat to use, do not think twice to install Chatty and get started immediately. My customers are happy!!!

ニッコー公式オンラインショップ

Jul 17, 2024  on Shopify

I installed it because I liked the fact that I could choose whether or not to display the chat, and that I could also choose to display only the FAQs. The support was fast and helpful when I had problems. (Thanks Judy, Emily, and Kevin!). I can see the progress of features under development and look forward to the future. Although not included in the list, I would like to see a feature added that would allow us to analyze access to FAQs so we can see what our customers are having trouble with.

PartyAnimal

Jul 17, 2024  on Shopify

Awesome app and a great customer experience all around! Judy provided exceptional customer support! She was incredibly helpful, patient, and knowledgeable. Her responses were prompt and thorough, addressing all my questions and concerns with clarity!

CTLA Store

Jul 17, 2024  on Shopify

I was having trouble getting my FAQ's page to display on my website. I used the chat function and Prakash was extremely friendly and helpful. Within no time my issue was sorted and everything is working perfectly now. This was my first experience contacting customer support and it was a great experience. Definitely a 5-star rating for Prakash and the support team.

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