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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,363)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Downdraft Chef

Jun 04, 2024  on Shopify

I'm only using this app for one day, but i can already say that it works as it should be. Also the support is great. Tiana was a great help.

ONYX STORES UK

Jun 03, 2024  on Shopify

Great Great experience with Chatty. Thank you for your help PRAKASH

JackalPet

Jun 03, 2024  on Shopify

Very quickly, Audrey and Tony patiently and carefully solved the questions asked me, thank you

PALAVA japan

Jun 03, 2024  on Shopify

Really good app with great support. Can't wait to publish my new website with it. Thank you, Hana and thank you, Judy, for your kind support. Big thanks to Nikiata, too!

GEA | Green Ever After

Jun 03, 2024  on Shopify

L'app è un'eccellente risorsa per integrare le FAQ al sito web. L'interfaccia è intuitiva e le funzionalità sono molte e ben progettate. Consiglio vivamente quest'app. Un grazie speciale a Nolan per il continuo ed eccellente supporto! --- The app is an excellent resource to integrate FAQs into the website. The interface is intuitive and the features are many and well-designed. I highly recommend this app. A special thanks to Nolan for the continuous and excellent support!

BreezWave

Jun 02, 2024  on Shopify

good, easy-to-use application with attentive customer service thanks to Tiana for her patience

Solantri

Jun 01, 2024  on Shopify

Great app for free and amazing support from Hana. Quick and effective to help.

Pawsyfun

May 31, 2024  on Shopify

I recently had a fantastic experience with live chat support on Avada. I encountered difficulty adding a FAQ page to my store and sought assistance. Nolan promptly responded to my inquiry, and with the help of Nikita, the technician, they efficiently resolved my issue. Their professionalism and dedication to customer satisfaction were truly impressive. Thank you, Nolan and Nikita, for your outstanding support!

My Store

May 30, 2024  on Shopify

Very quick to solve any issues

Melisa Ruhsar

May 30, 2024  on Shopify

OutfitLab

May 30, 2024  on Shopify

Excellent app and the support staff is very coopeartive. Awsome experiance, specilly with Audrey and Tony, they were very supportive and helped me with my query.

Elleloom

May 30, 2024  on Shopify

Great app. Hana from Chatty helped me very well with the installation of the FAQ page. I would recommend this app for everyone that needs a nice FAQ page on their webshop.

Pesza

May 30, 2024  on Shopify

its easily understandable app. thanks for good support .

Crafted by Serenity

May 29, 2024  on Shopify

Just installed this app, and the live chat with Kevin was very helpful he answered my questions right away even at midnight my time he was quick and helpful. I love the easy set up of the app and the ability to customize it to my shop. Love that customers can easily track their orders without having to reach out.

AntLux

May 29, 2024  on Shopify

Very good auxiliary tool, I hope the real-time chat function can be more powerful. In addition, the service is very patient, thank you very much.

YEZWE

May 29, 2024  on Shopify

Snorkel Cook Islands

May 29, 2024  on Shopify

It's easy to use and the support were all nice

Man Cave Essentials

May 28, 2024  on Shopify

had amazing help and support from tracy the replies were exceptionally quick and resolved any issues that i encountered

OKBINNY

May 28, 2024  on Shopify

Really liket the app and customer service is also great (all thanks to Hana )

makksm

May 28, 2024  on Shopify

No wonder why it has 5 stars, irreplaceable, awesome ecosystem, 10 out of 10 customer service, totally customizable, including css.

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