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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,363)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Scrump-didlee-umptious!

Jun 10, 2024  on Shopify

Firstly, Tracy was awesome. They were patient, knowledgeable, and friendly. I had several requests for assistance using the chatbot. It was customer service at its finest. This is one the best apps I've tested, free or otherwise. The FAQs page and widget are top-notch. I have not tested the AI features.

nevavo

Jun 10, 2024  on Shopify

goede en snelle service, erg duidelijk!

The Wax Chick

Jun 10, 2024  on Shopify

Audrey was awesome! Got me up and running and understanding how the Live Chat works. And just navigating the app in general. Loving the app so far. Seems pretty straight forward. Thanks so much!

The Device Hub

Jun 10, 2024  on Shopify

Aubrey was a massive help thank you so much!

Khushify

Jun 10, 2024  on Shopify

Integrating Chatty: Livechat Helpdesk with our Shopify store was a breeze, thanks to Hana's outstanding support. She guided us through each step with patience and expertise, ensuring a smooth setup. Chatty's intuitive interface and robust features have significantly enhanced our customer support experience. We can now respond to inquiries in real-time, improving customer satisfaction and boosting sales. Highly recommend Chatty for any Shopify store owner looking to elevate their customer service! Thank you, Hana and the Chatty team!

The Promise Ring Co.

Jun 10, 2024  on Shopify

Nolan and Williams were first class help. Helped me in 3 minutes with an issue, so polite and reassuring :-)

Liamigo

Jun 10, 2024  on Shopify

Great support. Thanks for the help(Nolan and Maison)!

Gold Fever Hair

Jun 10, 2024  on Shopify

Great app, very happy with it. And a massive thank you to Emily! Super attentive and useful, thanks sooo much!! :)

Divalio

Jun 09, 2024  on Shopify

Excellent customer support, Prakash assisted me with everything I needed. 10 out of 10

Badamane

Jun 09, 2024  on Shopify

ziet er enorm professioneel uit. heel overzichtelijk en duidelijk voor de klant. Lydia van de helpdesk is enorm behulpzaam als je even hulp nodig hebt om de juiste settings te vinden!

Gallery by Flo

Jun 08, 2024  on Shopify

Hana and Toby are the best! Fixed my tracking issue :)

LeatherLinkup

Jun 07, 2024  on Shopify

An excellent online chat app for businesses. Its user-friendly interface and powerful features improve customer communication. Special thanks to Audrey for her professional support. Highly recommended!

Sayers Home

Jun 06, 2024  on Shopify

Super fast and efficient help in customising the colour, size and font of the chat box. Tiana and Tony made it super easy to get it to match my website aesthetic.

COMPOUND

Jun 06, 2024  on Shopify

Good customer service even at odd hours. Hana was especially helpful.

MAGCOMSEN

Jun 06, 2024  on Shopify

The customer service is very patient and the plugin is completely free. I will recommend it to all my friends.

butter & blends

Jun 06, 2024  on Shopify

het support was top! en Nolan en Toby hebben echt magie vertoont. alles wat ik vroeg aan veranderingen hebben ze gedaan. echt perfect!

TACVASEN

Jun 06, 2024  on Shopify

Very useful. And assistance from Hana is very helpful.

WaNa Deko

Jun 05, 2024  on Shopify

I was helped very quickly with my problem and everything is running smoothly. Special thanks to Tracy for her super support and quick help. 1A service.

Hygiene-Plus | Online professionelle Hygieneprodukte kaufen

Jun 05, 2024  on Shopify

Good, helpful and friendly support with Hana :-)

Albaella

Jun 04, 2024  on Shopify

Sûrement une des meilleures applications de livechat et chatbot actuelle, en plus c'est gratuit et pamela m'a beaucoup aidée !

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