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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,363)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

LOTTARDO

Jun 17, 2024  on Shopify

I had a problem connecting my page on the shop. I asked for help and Hana supported me within seconds and the problem was fixed within minutes. Great Service and kindness. Thankful!

CYKE Bikes

Jun 16, 2024  on Shopify

Audrey and Maison were very kind to help! Great app

Luxe Coastal Home

Jun 15, 2024  on Shopify

Great Customer Support and fast assistance. Highly Recommend.

Japanstreet

Jun 14, 2024  on Shopify

Enfin une application de livechat FAQ gratuite qui permet de tout faire ! Egalement merci à Audrey qui m'a bien aidé pour unlock certaines features.

Wines for Good

Jun 14, 2024  on Shopify

The FAQ would not work and got it sorted really fast thanks to Kevin!

CARAV

Jun 13, 2024  on Shopify

Really great app and kudos to Tiana from support team, helped me real quick. A must have on your Ecommerce Website.

Lady-Safely

Jun 13, 2024  on Shopify

Le service client est exceptionnel et s'adapte parfaitement à la langue de ses interlocuteurs, ce qui nous a permis de discuter directement en français. Le support technique est très réactif pour fournir les notifications nécessaires. Un grand merci à Mia et à la technicienne Anivia pour leur aide précieuse et leur professionnalisme.

Coolify™

Jun 12, 2024  on Shopify

I'll keep it simple: - Great Team - Great Service - Fast Service - Worked with colleagues to solve my issue (Mia, Tony, Emily, and Lydia thanks to you all) - Didn't stop until everything was fixed Highly recommend this app for its efficiency and the team's professionalism!

PΛSΛGE

Jun 12, 2024  on Shopify

Hana is really so helpful person and she was so kind. The app is really good.

Boulevard Palace ( BLV-Palace )

Jun 12, 2024  on Shopify

Judy, fue la persona que me ayudó en el soporte. Me sorprendió lo rápido que contesta, además fue muy educada y amable conmigo en todo momento. No encontraba el modo de activar el live chat, y ella me lo soluciono en menos de 2 minutos. Puedo deducir que se toma su trabajo muy en serio pues demostró ser muy eficiente. De las mejores APP con las que he podido trabajar, tiene todas las funciones que necesito y no ralentiza mi sitio web. Se nota que los desarrolladores de esta APP han pensando en todo. Gracias, estoy muy agradecido.

Willow and Beech

Jun 11, 2024  on Shopify

I have only just installed the app, however the install was simple and the assistance was efficient. Fingers crossed for a good experience!

Lumidori

Jun 11, 2024  on Shopify

Fast reaction and I received good help from Audrey!

CozyStyle

Jun 11, 2024  on Shopify

really simple and easy to use, quick support, wide range of design options, responsive, very good, would recommend for businesses that are starting

Notka Chocolate

Jun 11, 2024  on Shopify

Funciona perfectamente y muy buena asistencia de cliente.

Teefarm

Jun 11, 2024  on Shopify

Great app! Complete, simple and easy to set up. Thanks Audrey for the great support.

Luminosia

Jun 11, 2024  on Shopify

rapide et efficace hana

cenibble

Jun 11, 2024  on Shopify

Very nice. Thank you very much kevin

Retro Stage - Chic Vintage Dresses and Accessories

Jun 11, 2024  on Shopify

I recently started using this app and I couldn't be happier with the experience. The user interface is intuitive and the features are exactly what I needed for my online store. I had a few questions initially, but Nolan from the support team was incredibly helpful and resolved all my queries promptly. His assistance made the whole process smooth and stress-free. Highly recommend this app to anyone looking for reliable and efficient support.

Umin

Jun 10, 2024  on Shopify

Good service. The reps were very helpful and responded to my questions promptly.

Майстерня домашнього затишку

Jun 10, 2024  on Shopify

Hana helped me with all my problems within a minute! She fixed my troubles in less than 5 minutes. I was really surprised to get such useful and fast help, thank you so much!

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