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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,363)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

FcxBeauty

Jun 23, 2024  on Shopify

Chatty is powerful and has a strong technical team.

Vapespot Japan

Jun 23, 2024  on Shopify

Great service from Rosie, very helpful!

Sevenaux

Jun 22, 2024  on Shopify

This is a great app with great features and simple UI. Allows us to do a lot of customization and it is easy to do everything. I have checked out a lot of apps but the features of this app is very helpful and the great thing is IT'S FREE. Hope they continue the good work. The support is really great and they reply timely, Especially Mia and Pamela have been very helpful whenever I have asked any questions.

ROYALOKWATCH

Jun 22, 2024  on Shopify

Great app and great customer service Tiana!

SPACESW

Jun 22, 2024  on Shopify

It's a great app, I use it to setup an excellent and professional FAQ page quickly. The support team is also awesome. Today I hit an issue, that's the FAQ page only shows up part of the questions. I reached out to support team, Kevin helped me fix this issue quickly, that's pretty fantastic.

Bemist

Jun 21, 2024  on Shopify

Account verification was quick and easy. The agent, Pamela, was friendly and responsive.

My Store

Jun 21, 2024  on Shopify

Quick and accurate help from Lydia. She helped my back on track in minutes. Very happy!

VIDEO EDITOR STUDIO

Jun 21, 2024  on Shopify

The customer support has been incredible, can't believe this app is free! Kevin has help me to set up the app so it fits my theme, really happy, thanks!

PAWESOMEFIND

Jun 20, 2024  on Shopify

I recently had the pleasure of interacting with Hana from customer support, and I must say, the experience was great. Task has been completed within few minutes. Nice and efficient. Thank you!

PillangoShop

Jun 20, 2024  on Shopify

4ever Ch0c0l8 L0v3rs Club

Jun 20, 2024  on Shopify

This app is absolutely helpful and necessary to upgrade your online store. It's simple and easy to use. If you have in trouble Customer Support will be there for you to assist quickly and very friendly. Tiana was my supporter and she gave me very clear instruction and fast response! I am so glad to meet this app! I want to give more than 5 star!!

Doorix

Jun 20, 2024  on Shopify

Pamela is great! helpful and friendly.

PickN Buy

Jun 20, 2024  on Shopify

Great App, Excellent Customer Support. Thanks

Leehoos

Jun 19, 2024  on Shopify

Great app. Easy to set up and the customer service is awesome and provided me assistance promptly.

NibuTech

Jun 18, 2024  on Shopify

Very good application and support. It helped me that the button did not appear when using a cell phone and was only seen on computers. Since it blocked the options at the bottom of my online store.

ZHAO importadora e exportadora

Jun 18, 2024  on Shopify

Great app with lot of customization! I had some doubts on how to use and Tiana quick solved and replied all my questions. Great costumer service!

VIZ Glass Inc.

Jun 17, 2024  on Shopify

Easy to use. VERY responsive support staff. Love it.

LED Makeup Bag

Jun 17, 2024  on Shopify

This lady "Audrey" was extremely helpful to be honest. That's enough i think to say. Keep up Audrey!

YUCO MX

Jun 17, 2024  on Shopify

I have been using the app for a short while but the support I've been given by Tiana was incredible! She was patient and answered all my questions perfectly! I'm so excited to use Chatty on my page!

M1 LAB

Jun 17, 2024  on Shopify

Tiana and Tony amazing service , great job!!!

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