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Customer reviews: Chatty AI Chatbot & Live Chat

Develop by Shopify

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,643)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

PROPROCLEAN

Dec 16, 2024  on Shopify

Sonny's service is excellent.

Alba Matelas

Dec 15, 2024  on Shopify

Rapidité et résolution

Maison de la soie

Dec 15, 2024  on Shopify

Hana and all the team have been very helpfull to help me integrate Chatty. Thank you Chatty for this incredible app and support at such a great price :)

Del Veranda

Dec 14, 2024  on Shopify

Support was great and helped me resolve my technical issues with lots of patience, thanks Jade for your thorough analysis and problem solving!

Laduora

Dec 10, 2024  on Shopify

Great app and customer support with Hana

redwhite

Dec 10, 2024  on Shopify

Ty Hana

ELARDI

Dec 09, 2024  on Shopify

Amazing customer service, additional thanks to Damian and Abby for helping me resolve the issue

My Store

Dec 09, 2024  on Shopify

very helpfull, always on time.

AC

Dec 09, 2024  on Shopify

I have never seen a better customer messaging chat in almost 3 years of shopify. I take this opportunity to thank Damian, super professional. 5 stars well deserved

lkh-landwirtschaft

Dec 09, 2024  on Shopify

My Store

Dec 08, 2024  on Shopify

Application intuitive avec un excellent support client J'utilise Chatty pour le chat en direct et le helpdesk sur ma boutique Shopify. L'interface est intuitive, ce qui facilite la gestion des interactions avec les clients. Le support client est réactif et m'a aidé à résoudre rapidement les problèmes que j'ai rencontrés. Depuis l'installation de Chatty, j'ai constaté une amélioration notable de l'engagement client. Je recommande cette application aux commerçants Shopify cherchant à améliorer leur service client.

R:Sport

Dec 08, 2024  on Shopify

Very convenient application, excellent support, I asked them for something, they did it very quickly and the response was very fast, I highly recommend the application A huge thank you to "Damien" from customer service and "Doris" (the technician)

MotoWearClothing

Dec 07, 2024  on Shopify

Hana was the fastest and most proffesional support agent i have ever talked to.

Jovira

Dec 06, 2024  on Shopify

Nice app for frequently asked questions on my website. Good customer service. I was helped well by Alicia. I am very satisfied!

ReadySetGreen Fit

Dec 06, 2024  on Shopify

For the free version of the app, I have to admit that it's great so far in the building and testing phase. I have to still put it to practice in the real world, but so far it's been offering everything that you can ask for from a chatbot. Also, easy to use. Thank you to Audrey and Maison for their quick response in addressing some issues I had with web browser notifications and the initial task list.

Flora D'Amour

Dec 06, 2024  on Shopify

I am very happy with this app, it does what it is supposed to do and Alyssa from support was super nice and helped me quickly. i highly recommend.

Lune & Eve

Dec 06, 2024  on Shopify

Amazing support from Sonny at Chatty! He really listened to what I needed and personalized my FAQ page perfectly. Super patient, knowledgeable, and easy to work with. Thanks to him, everything looks and works great. Highly recommend!

All Pro Truck Parts

Dec 05, 2024  on Shopify

The Chatty App does not have the most features out of all of the live chat apps, but it does have everything required in a live chat application. What it does do exceptionally well is work like it is should. It works without slowing your website down, and without causing any issues. If you do have any issues with it. Their live chat support is great and it seems like they are always available when I need them, which is rare with me being in the U.S.

LuminaLux

Dec 05, 2024  on Shopify

Great customer support! Highly recommended :)

Bowiekids

Dec 05, 2024  on Shopify

Abby and William, the tech guy! Thx for the quick response and help! even with a free plan you guys helped me out!

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