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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,363)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

The Floral Edition

Jun 26, 2024  on Shopify

I had some difficulties on my app and Hana was patient and settled my problem swiftly. I am very thankful for her assistance!

Namebinge

Jun 26, 2024  on Shopify

Love this app! It has a lot of customization options and their support is amazing. Shout out to Mia and Anivia! They were super responsive and helpful when I had some requests. Thank you!!

Wholespree

Jun 25, 2024  on Shopify

I recently had an issue that needed resolving and was pleasantly surprised by how quickly it was addressed. Tiana, in particular, stood out with her exceptional kindness and professionalism. She ensured everything was handled efficiently and with a warm, friendly attitude. I couldn't be more satisfied with the service I received.

My Store

Jun 25, 2024  on Shopify

Good service

Dmaasa

Jun 25, 2024  on Shopify

Fantastic Support from team , App is too good

nestern

Jun 25, 2024  on Shopify

Chatty team provided an excellent and quick customer support. Their tool is user friendly and they keep updating to add more features. I am glad that I have added this app to my store and love to work with them.

expenxa

Jun 24, 2024  on Shopify

amazing service by rosie very cooperative

NutriVate

Jun 24, 2024  on Shopify

Amazing support service, quick response

EMI MERCH

Jun 24, 2024  on Shopify

Muy buena app, lo que más me gusta es su servicio al cliente. tracy

Snow and Charming

Jun 24, 2024  on Shopify

Hana my rep was extremely helpful. Customer Service 5+ +++

BW UV INK

Jun 24, 2024  on Shopify

It's really a great app. Thanks Tiana a lot. She guide me quickly and simply. It make me save a lot of time. This app includes too much stronger functions.

MatchMyStyle

Jun 24, 2024  on Shopify

Love the app and customer support was awesome. Thanks to Hana for the quick response and getting our issue solved right away!

Lysola NL

Jun 24, 2024  on Shopify

UMBRA

Jun 23, 2024  on Shopify

I think it is a very complete application, also excellent support, Nolan and Williams from support did a good job, thank you

HYPE

Jun 23, 2024  on Shopify

Eazy to use and good customer service!

Zenimat

Jun 23, 2024  on Shopify

Hanna was very nice support with my issue

Graham Stones Jeweller

Jun 23, 2024  on Shopify

great support and great app, kevin was 10/10

NightfallLuxe

Jun 23, 2024  on Shopify

@Hana it's good support manager

Nailands

Jun 23, 2024  on Shopify

very easy to use! technical support is just super solved the problem very quickly, operator Alissa helped a lot

Mam Portret

Jun 23, 2024  on Shopify

Perfect support

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