Chatty App Review: Features, Pros & Cons for Shopify

Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,508)

Overall rating

4.9

5

1,131
4

35
3

6
2

3
1

7

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
Ease of setup and user-friendly interface.
Customizable features suitable for brand alignment and FAQ management.
Valuable free version with reasonable paid plan options for scaling.
Effective AI integration for handling complex customer queries and responses.
Fast and efficient problem-solving approach by the support team.

Common Concerns

Occasional feature inconsistencies and reliability issues.
Limited features compared to some other live chat applications.
Delay in adding expected new features such as Instagram support.
Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Raje Mirrors

Oct 10, 2024 on Shopify

I highly recommend this app. It's very easy to use, and the support is incredibly quick. I was pleasantly surprised by how my issue was resolved in just a few minutes. Highly recommend!

Beloroa Multistore Den Haag

Oct 10, 2024 on Shopify

Makkelijk te gebruiken en super snel geholpen door Hanna van de klantenservice!

Lit Lamps Digital

Oct 10, 2024 on Shopify

The support chat is fantastic! The response time is quick, and the team is knowledgeable and helpful. They offer clear solutions and follow up to ensure everything is resolved. It's a reliable resource for any store owner looking for efficient support. I was assisted by "Hana" and it was great support.

zhongshan sunshine hardware Co., Ltd

Oct 10, 2024 on Shopify

This application is very user-friendly. The service was very good. Thank you for Hana's help as well!

Mi CHARGE

Oct 09, 2024 on Shopify

Audrey

Guarding Dental Guards

Oct 09, 2024 on Shopify

Good App with all you need functions. Support Abby is reply fast and helpful.

livni-jewelry

Oct 09, 2024 on Shopify

I just started working on the app, it seems good and convenient to me, in the meantime I used a complete service and received a good response

Fivemscript.store

Oct 09, 2024 on Shopify

Nice app, supper fast support!

SELENA

Oct 08, 2024 on Shopify

Great app, Great support. Damian and Sonny helped me out with a problem and everytime I need something they are there to help!

Plantees

Oct 08, 2024 on Shopify

abby helped me very good and she fixed the problem!

Zoom Bags

Oct 08, 2024 on Shopify

abby è stata magnifica a risolvere tutti i miei dubbi grazie.

Belci Jango

Oct 08, 2024 on Shopify

the menu in the chat, the ability to extract and display only the frequently asked questions that I wanted to address, and the ability to search within the chat.Sonny from the support team spoke to me. He is really nice and friendly. It only took me five minutes to do everything. I appreciate it very much and thank him from the ...

Submarine Pickups

Oct 08, 2024 on Shopify

Great support. Helpful, kind and fast. Audrey and Toby were great.

KledKicks

Oct 08, 2024 on Shopify

hana is a good girl

Isabell Lundberg

Oct 07, 2024 on Shopify

I've found this app to be super helpful and the support friendly responsive and will help you customise or fix anything very quickly.Any time I have had an issue, support has been very quick to assist and get it working again. Thank you Hana!

Balneo

Oct 07, 2024 on Shopify

Great customer service! Thanks for the help!

Redoo Italia

Oct 07, 2024 on Shopify

The app is working great, the support is fast. Audrey solved my issue immediately!

Fillfits

Oct 07, 2024 on Shopify

Hana , TY

Switch SFP Ltd

Oct 07, 2024 on Shopify

Hana was amazing at supporting me today.

Erectoguide

Oct 07, 2024 on Shopify

I had an outstanding experience with Damian! From the moment I reached out, he was incredibly responsive and helpful. I had a few questions regarding my account, and he provided clear, concise answers that made everything easy to understand.