Reviews: Chatty AI Chatbot & Live Chat

Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,363)

Overall rating

5

820
4

29
3

3
2

1
1

3

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
Ease of setup and user-friendly interface.
Customizable features suitable for brand alignment and FAQ management.
Valuable free version with reasonable paid plan options for scaling.
Effective AI integration for handling complex customer queries and responses.
Fast and efficient problem-solving approach by the support team.

Common Concerns

Occasional feature inconsistencies and reliability issues.
Limited features compared to some other live chat applications.
Delay in adding expected new features such as Instagram support.
Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Nijhuis Meubels

Jul 15, 2024 on Shopify

Hana solved the problem quick. Also quick response.

HOROSHO

Jul 15, 2024 on Shopify

great

Arkeeas

Jul 14, 2024 on Shopify

This is the first time i feel - what is the good customer support mean. I told them to change the button in different aspect. They customized for me quickly. I chat with the person "Linda". She response properly & Thank you for the technical team person "Tony".

Real Afrah Beauty

Jul 13, 2024 on Shopify

I got support by Ricky and William and it was very quick and efficient. It is a very good app.

UCHU.CLUB

Jul 11, 2024 on Shopify

had prompt help from Audrey and William! thank you so much! :)

Blessing in Disguise

Jul 11, 2024 on Shopify

The support is great. Very fast and proffessional thanks to Hana. Great app!

Aatword Apparel

Jul 11, 2024 on Shopify

Great support! Whenever I asked for support with any problem, I got a solution through support. Awesome! Special thanks to "Hana".

Moto Termico

Jul 11, 2024 on Shopify

Mia and Technician Anivia are very great Customer supports!!! They helped my for custom css.

Cardmaniac.ch

Jul 11, 2024 on Shopify

Great app... and it's free! Received awesome support regarding customization requests from several representatives (regards to Hana, Ricky & Prakash) :)

Josephine Anni

Jul 11, 2024 on Shopify

Thanks for your support Hana. Great support. And for the app, It's such a one-stop app for communicating with my customer. To be honest a few of the setting are a bit hidden in the menu, I hardly find, but it's okay.

CrazyGirl

Jul 10, 2024 on Shopify

The software is very interactive and adaptable, with no bugs. The software interface is very nice and can be customized by customers. The customer service also responds promptly.

Kirz

Jul 10, 2024 on Shopify

Chatty support is extremely helpful, the app functions great and the staff are happy to help. Judy assisted me and helped fix a problem that I had with chatbox.

Easy Days

Jul 10, 2024 on Shopify

Great simple to use app with great and responsive support team. Lydia was so helpful in getting me set up!

VIVA

Jul 10, 2024 on Shopify

AMAZING customer service by Charles. App is easy to use & I highly recommend especially for new startups

Modishspot

Jul 09, 2024 on Shopify

Perfect Chatty, perfect customer service! The features of this app covered my needs. And Ricky was eager to help me with all my questions!

Moda+Co.

Jul 09, 2024 on Shopify

Great customer support from Tiana

Nifty Gubbins

Jul 09, 2024 on Shopify

Amazing help from the support team! I needed my chat icon to move and they did it in an instant! Amazing work and customer service!

Luna Skin Care

Jul 09, 2024 on Shopify

Tiana was great

STATE Of EMBRACE

Jul 08, 2024 on Shopify

Hana was amazing, so quick to respond & resolve my questions/issues!

TergiLife

Jul 08, 2024 on Shopify

I had a great time with Hana, super kind, she solved my problem in a few minutes! Recommended