Chatty App Review: Features, Pros & Cons for Shopify

Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,508)

Overall rating

4.9

5

1,131
4

35
3

5
2

3
1

7

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
Ease of setup and user-friendly interface.
Customizable features suitable for brand alignment and FAQ management.
Valuable free version with reasonable paid plan options for scaling.
Effective AI integration for handling complex customer queries and responses.
Fast and efficient problem-solving approach by the support team.

Common Concerns

Occasional feature inconsistencies and reliability issues.
Limited features compared to some other live chat applications.
Delay in adding expected new features such as Instagram support.
Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Annaise Store

Jul 15, 2025 on Shopify

Hana, was quick to respond and resolved the issues with the app on my store efficiently.

VanillaPura

Jul 15, 2025 on Shopify

Great service so far, and a very positive experience. Audrey was very helpful in my first service chat. Pleased with early results. AI only works with chat - hoping that feature can be expanded to FB and IG messenger as well as emails.

myLashy

Jul 15, 2025 on Shopify

The app is easy to use, and the support team is very helpful and responsive. Thanks to Audrey, my questions were answered quickly and professionally.

Pettypurse

Jul 14, 2025 on Shopify

Great App, especially Sonny helped me on my last problem. :)

Olivia Macaron

Jul 14, 2025 on Shopify

Wonderful customer service. Liam was awesome!

Welli | Wellness made easy!

Jul 13, 2025 on Shopify

Great experience! Andrew and Jasmine were really helpful! This app is also very useful, highly recommended!

Ecowears.pk

Jul 12, 2025 on Shopify

Excellent AI Chatbot for Shopify – A Game-Changer for Our Store! Chatty has completely transformed the way we handle customer support on our Shopify store. From instant replies to 24/7 engagement, it makes communication smooth and efficient. The AI is smart, context-aware, and surprisingly accurate in handling queries about orders, returns, sizing, and even promotions. What we love most: Instant customer response — no more waiting times. Customizable and easy to set up — seamless Shopify integration. Reduces support workload — fewer manual tickets and follow-ups. Boosts sales — by guiding visitors in real time. Our customers appreciate the quick answers, and we’ve seen a noticeable increase in conversion rates since integrating Chatty. Highly recommended for any Shopify store looking to improve customer service and automate repetitive tasks without losing the human touch.

Nue & Noir

Jul 12, 2025 on Shopify

this app is insane, works very smoothly for my customer service and also getting help whenever i need any help, big shot out to Hana one of the customer support that helps me alot

Eichholtz by IdHouse

Jul 12, 2025 on Shopify

Hana is awesome helper, thank you :)

nice4you

Jul 10, 2025 on Shopify

Quick way to generate FAQ’s clustered by subject and with dropdown answers. Other tools I have not used yet but probably work just as easy. Excellent support as well. Language can be set to Dutch, there is a free version available but You might need a payed version when scaling up

Grafton Ecommerce – eCommerce Tools, Marketing & Fulfilment

Jul 10, 2025 on Shopify

Easy to Use, Nice customer service, Hana helped me setup my app, Thanks to Hana. Will recommend!

Nova Pets Store

Jul 10, 2025 on Shopify

Excellent, i got the answers I need, i'm liking having the AI so far and when I reached out, Sonny was super helpful and even willing to help me test features out and see what works and what doesn't. Nice!

Hunter's Doggy Shop

Jul 09, 2025 on Shopify

Great support and great app

Sternkerze

Jul 09, 2025 on Shopify

what a great chat app! highly regomment this, and the customer support is great!! thank you so much!

Cocyese x Romedis (CoRo) LLC

Jul 09, 2025 on Shopify

National Insulation Supplies

Jul 08, 2025 on Shopify

Cody was able to answer my question straight away and directed me on how to configure what i needed :)

AÍMER

Jul 08, 2025 on Shopify

感谢客服Audrey and William的支持

Donkey Label

Jul 07, 2025 on Shopify

Great experience so far. Audrey helped us set up the app so quickly so we can get started testing it out.

Solid Stash

Jul 07, 2025 on Shopify

Still testing out the features, but so far received amazing support by Hana

H-K Supply

Jul 07, 2025 on Shopify

Great App for Ecommerce! Highly recommended!