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Customer reviews: Chatty AI Chatbot & Live Chat

Develop by Shopify

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,645)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

SAMPUR

Nov 20, 2025  on Shopify

En train de le tester, IA plutôt performante et Sav au top (un grand merci à Jade pour son aide et sa gentillesse)

ALDO

Nov 20, 2025  on Shopify

The Team is very helpful and they are really motivated to find a solution for you as possible as they can. I am in touch with Andy most of the time and he is very good at his job.

Anthony's

Nov 19, 2025  on Shopify

Good app, easy to set up and very good and fast customer support!

Habit Market

Nov 18, 2025  on Shopify

The best! I like Hana she is the best support ever, really helpful and amazing!!!!

musiciansbuy.com

Nov 18, 2025  on Shopify

Audrey was fantastic, patient and very helpful so that we could identify and understand some global issues and well as help me personalized our Chatty system a little more!

FloBabe

Nov 18, 2025  on Shopify

Love this app and Andy was super helpful :)

Urban Pieces

Nov 18, 2025  on Shopify

The support for the app is great. Hana helped me set up the chatbot quickly and very professionally. I wish other apps had support this good!

Chesner's

Nov 18, 2025  on Shopify

The app works super smoothly and does everything that an ecommerce need. Abby was super helpful for my setup and even with CSS customization!

Pesado 58.5

Nov 17, 2025  on Shopify

Chatty makes our life a lot easier. After setting everything up — which is not a small thing — the onboarding was super smooth. Big thanks to Cody and the rest of the team for that. Customer service is top-notch, it’s incredible how they always answer super fast. Really useful app, congrats!

Mondepetit

Nov 17, 2025  on Shopify

La aplicación de chatbot con IA está funcionando de manera excelente en nuestra tienda de Shopify y ha supuesto una clara mejora en la atención al cliente y en la automatización de consultas frecuentes. Pero, por encima de todo, quiero destacar el soporte recibido por parte de Sonny. Su atención ha sido siempre rápida, profesional y muy orientada a la solución, algo que se agradece enormemente cuando se trabaja con distintas monedas y mercados. Teníamos un problema complejo con la visualización y gestión de precios en varios países, que estaba afectando a la experiencia de compra de nuestros clientes. Sonny no solo identificó el origen del fallo con precisión, sino que además nos propuso y aplicó una solución estable y satisfactoria, asegurándose de que todo quedara correctamente configurado y probando los resultados con detalle. En resumen, la app cumple lo que promete y el nivel de soporte —especialmente gracias a Sonny— ha superado nuestras expectativas. Totalmente recomendable.

D'AZUR

Nov 16, 2025  on Shopify

Hana is amazing. really good support.

LARMACE

Nov 16, 2025  on Shopify

very easy to use,help me save a lot of time. The online faq helps me a lot.

TAKEASY

Nov 14, 2025  on Shopify

The support team responds instantly — truly impressive. Every answer is clear, detailed, and actually helps solve the issue instead of generic replies. Great app and customer service!

Mo's Alkaline & Organic Health Products

Nov 14, 2025  on Shopify

I have been able to work through a few problems that I have setting up Chatty with my WhatsApp. Mirra was able to help me and get me up to speed on how it works. She even suggested some other things to consider when setting up the service. I really appreaciate her help. Thank you!

WCD Medical

Nov 13, 2025  on Shopify

have tried a few chat ai, and this one seems more advance than others

Nanostudio

Nov 11, 2025  on Shopify

カスタマーサポートが良かった

temple of desire

Nov 11, 2025  on Shopify

Super Kundensupport, danke Hana. Die App ist wirklich sehr übersichtlich und hat alles was man sich vorstellen kann

SKIN NOVA

Nov 11, 2025  on Shopify

very helpful and hana is very nice and knows what to do

Atelier Forma

Nov 09, 2025  on Shopify

Great custum service, abby and the team are really helpful!

SDN SUBLIMATION

Nov 09, 2025  on Shopify

amazing support by "Hana

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