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Customer reviews: Chatty AI Chatbot & Live Chat

Develop by Shopify

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,575)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Tecuccod.hu

Sep 26, 2025  on Shopify

Nagyon segítőkész Hana, minden rendben volt!

Art Gold Jewelry

Sep 26, 2025  on Shopify

I have to give special recognition to April from the Chatty support team - she was absolutely outstanding! April was exceptionally helpful, incredibly attentive to my needs, and resolved all my issues quickly and professionally. Her level of service really stood out. The entire support team at Chatty is responsive and knowledgeable, but April's assistance was truly exceptional. She went above and beyond to ensure everything was working perfectly for my store. The app itself is fantastic, but having such dedicated support makes all the difference. Highly recommend Chatty, and if you need help, you're in great hands with their team!

nolitto3d

Sep 26, 2025  on Shopify

Excellent app. Just spent some time configuring it on our store, and we are very impressed with the amount of customization possible. Needed some help with a few settings and Jasmine from the Chatty Support Team was very professional, patient and knowledgeable. Highly recommended.

BigBlue Official Store

Sep 26, 2025  on Shopify

A great app that has the feature of AI chat and FAQ. It also allows you to create FAQ blocks that can be included in specific page. The support team is very helpful and professional. Worth to give it a try.

Almond Muse

Sep 25, 2025  on Shopify

Hana was really great! It helps us and solve all the changes that we wanted. Thanks!

OMI

Sep 23, 2025  on Shopify

SUPER BUENA, LA RECOMIENDO, ATENCION 100%

AHI

Sep 20, 2025  on Shopify

Chatty is really flexible and easy to adapt to. The customer support was fantastic. Hana was very helpful with all our queries.

Oway US

Sep 19, 2025  on Shopify

Silver Circle Pets

Sep 18, 2025  on Shopify

The Chatty app and team are always on hand and always very helpful. I have recently learned about a new feature 'Proactive Cart Booster' and I look forward to setting this up to see how this performs by recovering sales. I was shown this by Hana at the Chatty team, who has been most helpful and very patient with me when explaining how to use this feature, as well as explaining the new incoming Whatsapp feature to Chatty and taking on my recommendation. I look forward to using the Whatsapp feature as the Chatty app has been so helpful with assisting with customer queries. Chatty has recently added more customisation controls so I will be testing those. Would recommend Chatty.

Allude München

Sep 17, 2025  on Shopify

nice

PharmaPower

Sep 17, 2025  on Shopify

Hana top assistant!

DH International Trading Inc.

Sep 17, 2025  on Shopify

The Application is easy to use, has several well rounded features, the Live Chatbox and AI Assistant features are also very good, may causes some lags one low-end devices; however, the support team is extremely friendly, helpful and professional. Hats off to the support team, especially Liam and Hana. We are still in the application testing stage before subscription but very promising. Highly recommended.

Tawshia

Sep 16, 2025  on Shopify

This app has been a wonderful addition to my Shopify store. It’s simple, intuitive, and works exactly as expected. What really stands out is the outstanding support — Hana has been incredibly kind, responsive, and supportive throughout the whole process. The combination of a reliable app and such great customer service makes this a 5-star experience. Highly recommended!

PURE Sports Nutrition

Sep 16, 2025  on Shopify

Very good app, comprehensive solution. Team are very quick to respond and also take on board product development requests.

DH International Trading Inc.

Sep 15, 2025  on Shopify

The Application is easy to use, has several well rounded features, the Live Chatbox and AI Assistant features are also very good, may causes some lags one low-end devices; however, the support team is extremely friendly, helpful and professional. Hats off to the support team, especially Liam. We are still in the application testing stage before subscription but very promising. Highly recommended.

Bellavista Bottega

Sep 15, 2025  on Shopify

Hana was amazing support. The app works amazingly!

Gessmarket

Sep 15, 2025  on Shopify

I received a quick answer to my question. Thanks, Hana, for your help.

Lilla Världen

Sep 15, 2025  on Shopify

Great support!, Great app! Very helpfull tool!

HIKARU CARDS

Sep 14, 2025  on Shopify

Herzlein Fashion

Sep 13, 2025  on Shopify

Exceptional functionalities; excellent support - I can highly recommend this app

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