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Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,585)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

KtKitty

May 17, 2025  on Shopify

Abby was very helpful. I'm truly grateful to her.

ORIGIN Dispensing Solutions

May 15, 2025  on Shopify

I’ve been testing out Chatty AI on my Shopify store and ran into a small issue, and I reached out to their support team, and they responded immediately. Their technical team jumped in and resolved the issue very quickly... within an hour or so. The app itself is super intuitive, easy to set up. I’ve tried a few FAQ/chat solutions before, and this one is by far the most polished. Highly recommend both the app and the team behind it!!!

https://www.sabrinascollection.no

May 15, 2025  on Shopify

Review: I give 5 stars Hana did an amazing job on what i need. The team was professional, they help each other how to resolve the problem. I highly recommend.

NEW ZEALAND BED COMPANY

May 14, 2025  on Shopify

Liked support from Hana and the bot so far.

Anna Lohe Art

May 13, 2025  on Shopify

It's fantastic - easy to use and the online support is from a real person and very helpful

Collector Store LLC

May 13, 2025  on Shopify

Hana did great

DELENordic.com

May 13, 2025  on Shopify

Absolutely brilliant! Easy and simple to use, and a super fast and friendly customer service! Recommended 5/5!

USHENSA

May 12, 2025  on Shopify

Super App! Je wordt direct geholpen en het wordt gelijk voor je opgelost of zelfs gedaan Thank Jade :-)

NovaSIM

May 10, 2025  on Shopify

Chatty AI bot is a very good app to handle your Shopify customer support chats, whether you are a small business or a large one. Special thanks to Hana for helping with the setup!

SR COSMETICS

May 09, 2025  on Shopify

So far, my experience has been awesome. Customer Service is great and all my questions have been answered.

Rugs Original

May 08, 2025  on Shopify

Great Support! one of the best apps to have on your store.

Gilded Shelf

May 07, 2025  on Shopify

Great support from Audrey, she quickly resolved my issues.

Bone and Grey Bridal

May 06, 2025  on Shopify

Great service and really easy to use platform. So many different tools available on the free plan for a small business, I appreciate that. Also thanks to Mirra for your help in getting me set up!

DAMBAT Jastrzębski S.K.A.

May 05, 2025  on Shopify

We wanted to make sure some of the specific settings of the Shopify will be hidden by the Chatty - still accessible but not present for the users that would chat with the bot. The support made it happen in the matter of minutes. Hana and Alyssa sure did help a lot in this matter!

Nordlivingic

May 03, 2025  on Shopify

A fantastic Shopify app that truly helps build trust and loyalty with customers! Audrey and Andrew are absolutely outstanding in their support—couldn't ask for better!

Embe Skin

May 03, 2025  on Shopify

Great service from Hana

Revelmy

May 02, 2025  on Shopify

Even though I'm new to Chatty, it seems very easy to use, powerful, and customizable. And more importantly, the App appears to be evolving constantly. Great App!

Casa Marta Beauty Shop

May 01, 2025  on Shopify

Me encanta esta App por lo sencilla que es, además el tema de la asistencia técnica lo tienen muy bien cubierto. Tuve la dicha de ser guiada por Audrey que no solo mostró profesionalismo y conocimiento del tema, si no que además ha tenido una paciencia increíble. 100% recomendada!

car-artistry

May 01, 2025  on Shopify

Hanna Supported me very well. Thank you!!!

Outdoor Living Direct

Apr 30, 2025  on Shopify

very helpful

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