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Customer reviews: Chatty AI Chatbot & Live Chat

Develop by Shopify

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,734)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

American Muscle Docks

Jan 08, 2026  on Shopify

So far so good. Hana was extremely friendly and helpful in setting up the basic framework for us as per what we required. There were a few issues that I had on my end and she was quick to resolve them. Great support throught the process.

Golden Wings Wellness

Jan 08, 2026  on Shopify

Exceptional. Great customer service assisted by Hana.

Cavalry Coats

Jan 08, 2026  on Shopify

Great Support team.

Brewser

Jan 08, 2026  on Shopify

Hazel was fantastic and quick to resolve my issue

MLNshops

Jan 07, 2026  on Shopify

Thank you Andy for a big help you gave your time to find a solution on my concern. I appreciate that. I recomand the any one looking a chatbot.

Pinatubo Mountainero

Jan 07, 2026  on Shopify

Great support. Hana is very helpful and responds fast.

Skin Profile

Jan 06, 2026  on Shopify

Really great app! Works as expected and even better. Settings could be simplified a bit more. I imagine that non-technical people could struggle to understand what needs to be changed and where but overall - recommend!

KARL LOUIS מבית כחול לבן

Jan 06, 2026  on Shopify

prodessional and good customer service hana espically

recklesstripwearmy

Jan 05, 2026  on Shopify

Great app with excellent support, especially miss "Hana"

Castellese

Jan 05, 2026  on Shopify

Ho appena installato l'app ed Hana mi ha aiutato alla grande!

DsgnTouch

Jan 05, 2026  on Shopify

首先,App很好用,网页版和手机版都很好用。 其次,他们的团队非常的负责,有任何疑问及时为我解决,沟通无障碍,他们会非常贴心的用你们国家的语言和你沟通,减少了翻译的压力,沟通很丝滑,靠谱的团队,Nice!

StealieShop

Jan 03, 2026  on Shopify

The Chatty AI app has been great so far and the support I've received has been top notch. Thanks!

Kooji Perfumes

Jan 02, 2026  on Shopify

Hazel provided a great service to rectify issues with email forwarding. She was available immediately and stayed on until the issue was resolved. Impressive service.

The Jotting Dots

Jan 02, 2026  on Shopify

BodyMods

Dec 31, 2025  on Shopify

Audrey and Ryan offered outstanding support in addressing our questions. We are very pleased with the app so far.

THE GLAM BOOK VENDORS

Dec 31, 2025  on Shopify

Megan was very helpful! OMG like I feel guilty cause I asked so many questions lol but she was very patient! as well as Hazel too! Great team!! I cant wait to see how Chatty works with my store:)

Joyful Humans LLC

Dec 31, 2025  on Shopify

AMNIKI

Dec 31, 2025  on Shopify

Super! Great app and support staff. Probably the best one out there on the Shopify store platform. Shout out to Hazel and Mark for helping me with my requests. Asset to the team.

Unbound Westie

Dec 30, 2025  on Shopify

Hana is very fast and fixes all my problems in no time. She has helped me numerous times. Thank you for the best support!!

Midwood Guitar

Dec 30, 2025  on Shopify

Hana and everyone at Chatty have been great. We're mainly using just the Chat feature and we're very happy with the App/Service.

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