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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,500)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Johnny saint

Apr 03, 2025  on Shopify

Great support and app!

Eve Organics Beauty

Apr 02, 2025  on Shopify

So far, so good! I had a couple of minor issues that HANA helped me with immediately. She fixed my issue and now everything is running smoothly. This is really a nice APP for small businesses like mine.

Renesmee jewel

Apr 02, 2025  on Shopify

Nice one

SANITMAX

Apr 02, 2025  on Shopify

Oilo

Apr 01, 2025  on Shopify

We are just starting on our AI chat journey and the chatty customer service ahs been very helpful helping us work out all the kinks to streamline the chat for our website. so far so good!

Ellis Market Hub

Apr 01, 2025  on Shopify

I just want to say Audrey from Avada was Amazing she was respectful and professional and took care of all my questions and needs THANK YOU!!!

Circle6Lab

Apr 01, 2025  on Shopify

Hana is fantastic! Super friendly and quickly resolved my question.

START 2 FINISH NUTRITION

Mar 31, 2025  on Shopify

Sonny was an amazing assistant to my MANY problems. The patience and guidance I received was incredible. Great support.

MobiAccs

Mar 31, 2025  on Shopify

非常满意的体验,非常耐心的帮忙解决我的特殊要求,非常感谢“Hana”“Andrew”

HapeToys

Mar 31, 2025  on Shopify

This AI app is absolutely fantastic! It’s easy to use, beautifully designed, and incredibly well thought out. The functionality is seamless, and it truly enhances the user experience. What impresses me the most is the outstanding customer support—responses are always prompt, and any issues are quickly resolved. A special thanks to Sonny and Audrey for their amazing assistance; they have been incredibly helpful in addressing my concerns. Highly recommended!

Buddha Fight Wear

Mar 31, 2025  on Shopify

De momento estoy contento con el servicio que están prestando, y muy agradecido con la atención que prestan cuando hay alguna duda. Me ha atendido SONNY y ha sido de gran ayuda.

Natura Sacra

Mar 31, 2025  on Shopify

Easy to use, great features, highly customisable. The AI Chatbot seems to work well in scanning product info and relaying it back to customers. Would recommend.

Access Covers Australia

Mar 30, 2025  on Shopify

The support team were very helpful! They provided me with a quick turnaround time to fix my issue and showed me the settings required to tailor the solution to suit the businesses needs. Thanks!

Quosy

Mar 30, 2025  on Shopify

Prakash helped me really good with the set up! thanks!

T% Matcha® - Official Store

Mar 29, 2025  on Shopify

My Baker

Mar 28, 2025  on Shopify

Just getting started but hugely powerful, labour-saving and lead-capturing tool!

ABcare

Mar 27, 2025  on Shopify

Very good app Audrey supports like the boss <3 I'm very happy

Word Truth Life Designs

Mar 26, 2025  on Shopify

Hana did a wonderful job assisting me with one of the features on the AI Training. She was very friendly, quick and made the process very easy on my end. I really appreciate how helpful and kind she was to me.

Halolight

Mar 26, 2025  on Shopify

amazing app, support very very reactive and overall, HELPFUL. I would like personally to say thanks to Damian for his help. recommended

Nokori

Mar 26, 2025  on Shopify

I only just started using chatty and its been a very positive experience sofar. Great support team, especially Hana who has been particularly helpful.

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