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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,356)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

ITS Technologies

Feb 03, 2025  on Shopify

Quite blown away actually with the in-depth answers the AI provides. Even complicated technical questions which I would even struggle to answer myself having ran my business for 14+ yrs it some how manages to pull off the required information and to provide to the customer supported by relevant product information and links to the product pages on our website.

Naturellement Bio

Feb 01, 2025  on Shopify

Super application avec de supers fonctionnalités, et Hana est très sympathique et nous aide beaucoup pour tout paramétrer :) Merci Hana !!

Mode Haus

Jan 31, 2025  on Shopify

Best customer service, quick and easy

Eclisse Electric

Jan 31, 2025  on Shopify

Assistenza gentilissima, Hana è veramente brava ad aiutare nelle impostazioni dell'app

ION8

Jan 30, 2025  on Shopify

Excellent support from Hana

ESI Grips

Jan 30, 2025  on Shopify

Perfect addition to our website. It has helped us answer a lot of FAQ, provide faster customer service and get more orders. Highly recommend. When I had a question, Abby was super helpful and quick to respond. Excellent customer service as well!

MariaShape

Jan 29, 2025  on Shopify

Amazing support from Jasmine and Maison , thanks alot ! The best chat app for sure !

SOOTHLA Sweden

Jan 28, 2025  on Shopify

The interface of the app is very user-friendly. It took me less then 30minutes to install it. Big shout out to the amazing customer service from Hana. Would highly recommend to anyone!

Casa Cultiva

Jan 27, 2025  on Shopify

El servicio de Hana es excelente y eficiente.

SkinmedShop

Jan 27, 2025  on Shopify

I really needed assistance in setting up the app on our shop. Charles was so helpful and helped me with all my queries. He was very friendly and sent screenshots of all the steps i needed to take, so i was able to do what i needed to in a really swift manner. Only just started using the app so i can't review this just yet, but i'm giving 5* based on the excellent customer service i received from Charles :)

Osmo Canada Store

Jan 27, 2025  on Shopify

Really helpful!

Vintage Wholesale Europe

Jan 27, 2025  on Shopify

Great support team. Thank you Hana!!

uMugqa Studio

Jan 27, 2025  on Shopify

There is lots of support for the app, easily install and links to all channels including social media.

Baba Dzsungel

Jan 27, 2025  on Shopify

Amazing tool and awesome service! Chatty has made our customer support so much easier! The live chat with the AI chatbot is super fast, and the customizable widget looks great with our brand. Love the FAQ hub and how easy it is for customers to track orders. Big thanks to Hana from customer service—she’s so sweet and helpful! Chatty is a game-changer for any business.

Ninetynine Dreams

Jan 26, 2025  on Shopify

amazing app and amazing customer service, thanks again Jade!!!

Orbitz TV

Jan 24, 2025  on Shopify

The Avada team is amazing. Audrey was great and helped me with a simple issue. Then got me setup with some more advance settings. Great to work with great product.

Handmade Orgonites

Jan 23, 2025  on Shopify

Prakash was really helpful in fulfilling my request. I recommand

Buy Cheaply Furniture

Jan 23, 2025  on Shopify

great service

Nicebeam

Jan 22, 2025  on Shopify

Easy to Use, great customer service!

Iniova

Jan 22, 2025  on Shopify

Très bonne application et très bon support client !

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