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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,361)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Gizmoz.in

Jul 29, 2024  on Shopify

Linda was Quick. Also was Supportive Solved my issue in almost no time. not only she solved it she also. Assisted with other stuffs. thanks to her i am able to use the app easily.

KNT - Engagement Rings, Wedding Bands & Fine Jewelry

Jul 29, 2024  on Shopify

I have been using Chatty: Livechat & Helpdesk for a while now, and it has been an excellent experience. The app is very easy to use and performs exceptionally well. Setting it up was a breeze, and it integrates seamlessly with our system. What truly sets this app apart, though, is the support team. They are incredibly responsive, friendly, and always ready to help. Whenever I had a question or needed assistance, they responded quickly and resolved my issues efficiently. Their dedication to customer satisfaction is evident and much appreciated. I highly recommend Chatty: Livechat & Helpdesk to anyone looking for a reliable and user-friendly live chat solution with top-notch support.

Mobile Kiosk

Jul 27, 2024  on Shopify

Very great app, easy to customize it! The support Hana did great job and solved my issue with live chat icon when opening menu on mobile! Just supper! Thanks! Recommended!!!

Pilea Beauty

Jul 27, 2024  on Shopify

Tiana helped me very quick!Thanks a lot!

Bambisserie

Jul 26, 2024  on Shopify

Exceptional support from Tracy—quick to respond and incredibly helpful. The app is a valuable addition to our online store and was easy to set up. Highly recommended.

Finevit

Jul 26, 2024  on Shopify

very good support from Prakash Highly recommended!!!

Qibah

Jul 26, 2024  on Shopify

good assistance from the tina thank you

TopRecensie

Jul 26, 2024  on Shopify

tiana is lovely

RoPro Studio I/S

Jul 25, 2024  on Shopify

I had a problem with my translation and reached out to the Livechat Helpdesk, where i got great help from Hana, who was quick and supportive and now the translation is working perfectly!

Remigift.de

Jul 25, 2024  on Shopify

This is an excellent customer service chat software with full functionality, and the customer service staff was quick and enthusiastic in helping me.

Juni's Trinkets

Jul 24, 2024  on Shopify

I highly recommend this app, It looks amazing and has everything I could ever want, I've had other chat/FAQ apps before but they weren't it. Also Thank you Lydia for helping me with my questions.

PERLO

Jul 24, 2024  on Shopify

I'm currently in the process of configuring Chatty for our store, and I am already impressed with the app's potential. The setup process has been smooth, thanks to the clear instructions and intuitive interface. A special mention to Audrey for her kindness and incredibly quick responses. Her support during this setup phase has been outstanding, ensuring that we get everything up and running without any hitches.

Love Pawmise

Jul 23, 2024  on Shopify

Black & Brown Leathers

Jul 23, 2024  on Shopify

Perfect app for quick chat. I would definitely recommend this app to anyone who's looking for a helpdesk, live chat and FAQ in a chat box for your website. I was facing a few technical issues from my end but Mia from the support team was very polite and helpful.

PristineLuxe

Jul 23, 2024  on Shopify

Firstly the app is great and so easy to use. I'm just setting up a new store and had a couple of really small appearance related queries. I was connected to Hana through their support team and she was awesome. Did everything I needed in double quick time. Great product, great support!

Golfie.store

Jul 23, 2024  on Shopify

Amazing Support team

Cahê Pro

Jul 23, 2024  on Shopify

ToyCoin

Jul 22, 2024  on Shopify

Setting up is a breeze with Emily and Tony. Switching over to Chatty and hoping this chat app works for us!

MAGZO Shop

Jul 22, 2024  on Shopify

Great live chat app, fully functional and completely free. Customer support is responsive and Hana was eager to help with my questions. I'm willing to subscribe if they support quick replies to messages from notification emails in the future. Overall, worth 5 stars!

Juapping

Jul 22, 2024  on Shopify

Buen servicio por parte de Hana

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