Chatty App Review: Features, Pros & Cons for Shopify

Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,508)

Overall rating

4.9

5

1,131
4

35
3

6
2

3
1

7

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
Ease of setup and user-friendly interface.
Customizable features suitable for brand alignment and FAQ management.
Valuable free version with reasonable paid plan options for scaling.
Effective AI integration for handling complex customer queries and responses.
Fast and efficient problem-solving approach by the support team.

Common Concerns

Occasional feature inconsistencies and reliability issues.
Limited features compared to some other live chat applications.
Delay in adding expected new features such as Instagram support.
Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

TAELS JEWELLERY

Oct 26, 2024 on Shopify

Great customer service! very quick and easy to chat to

Zinora

Oct 25, 2024 on Shopify

Snel antwoord en fijne begeleiding wanneer je iets niet snapt.

ENCOREX

Oct 25, 2024 on Shopify

great support team. I had an issue and they helped me very quickly

Haume Rbeliki

Oct 25, 2024 on Shopify

The customer support team has been nothing but impeccable, especially Hana, she's Always going above and beyond to assist with any questions or issues.

Novojenus

Oct 24, 2024 on Shopify

Very useful. 24/7 technical support. Special thanks to Hana from customer relations.

kunafa.pk

Oct 24, 2024 on Shopify

I’ve been using the free version of Chatty for my Shopify store, and it has been fantastic! The app is user-friendly and what truly sets Chatty apart is their exceptional support team — they’re quick, helpful, and go above and beyond to resolve any issues. Highly recommend it for anyone looking to enhance customer support!

eureka

Oct 24, 2024 on Shopify

Hana from the support team was very helpful and responsive. Amazing service

Saright Garment -Custom Sleepwear Loungewear Manufacturer

Oct 24, 2024 on Shopify

Hana helped me solve the FAQ icon problem. She was very nice. I am very grateful.

My Store

Oct 23, 2024 on Shopify

Goeie en duidelijke service en fijne app om te gebruiken! Ïk heb zojuist met een medewerker (Damian) gesproken en die heeft me goed geholpen vandaag.

wyldrose

Oct 23, 2024 on Shopify

My experience have been great. It does what I need during my first setup of my website, and answers my queries responsively. Special thanks to Damian for the help!

PollyTips

Oct 23, 2024 on Shopify

I received help immediately, even at 1 AM. Hana was very helpful and nice, fixing my issue in under 5 minutes. The customer service is amazing. I highly recommend this app!

LineArtRoom

Oct 22, 2024 on Shopify

Easy and user-friendly to set up this app. Although, I have run into some issues during my setup but Hana from the support team has been a great help to solve my issues. She is very patient and approachable when dealing with my issues. Thank you Hana for your support! This will be a great help in my business.

Emilia Wickstead

Oct 22, 2024 on Shopify

Great app - very responsive support team - Audrey has been so helpful

Goodielicious

Oct 18, 2024 on Shopify

Hana helped me so good! She is so lovely and she took effort and was really patient. There is no better helpdesk employe the Hana!!

Gentlemansritual

Oct 18, 2024 on Shopify

Very handy! Nice communication and quickly helped.

BAEMP COM

Oct 18, 2024 on Shopify

Recommend! Fast reply easy to navigate Especially Hana

April Yang‘s store

Oct 18, 2024 on Shopify

Mubimart

Oct 17, 2024 on Shopify

"Highly Recommend – Excellent App and Amazing Support!" I'm incredibly satisfied with the Chatty app, and I highly recommend it to anyone looking to enhance their Shopify store. It's super easy to use and extremely helpful for streamlining communication with customers. The app works flawlessly and has quickly become an essential part of my store's operations. On top of that, their support is fantastic! Charles, their support agent, has been a great help—very responsive, friendly, and genuinely cares about solving any issues. This level of customer service really stands out. Overall, Chatty is a must-have app for any Shopify store owner. Five stars!

GO LONGBOARD

Oct 17, 2024 on Shopify

thank you for your support Jasmine and Maison you were fantastic!!!

omniway

Oct 17, 2024 on Shopify

jasmine a etait tres gentille et a repondue a tout mes demandes!