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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,502)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

DB HUB

Sep 02, 2024  on Shopify

Hana, Great

Junies Bazaar

Sep 02, 2024  on Shopify

Really great help. Got back to me quickly and made sure my problem was handle correctly. Thank you.

BenzoDesign

Sep 02, 2024  on Shopify

Eines der besten Tools. Unschlagbarer Kundenservice. Jasmin ist wirklich eine der besten Kundenberaterinen.

Mijn winkel

Sep 02, 2024  on Shopify

Snel , behulpzaam en vriendelijk.

pack all (Japan)

Sep 02, 2024  on Shopify

Since Shopify's own inbox function is relatively limited, I found this app. It brings me many functions. And the setting is very simple. During the use, Hana and Toby helped me solve the incompatibility problem between the app and the template. In short, if you also need online customer service, you can consider this app

Basel Watch Shop

Sep 02, 2024  on Shopify

Using the Livechat & Helpdesk app has been a game-changer for our customer support. Alyssa and Audrey have been incredibly helpful in fixing some of our customizations, making it easier to manage multiple channels like WhatsApp, Messenger, Instagram, emails, and calls, all in one place. The integration is seamless, and it has significantly improved our team's efficiency. Highly recommend it!

Bevano Favorites

Sep 02, 2024  on Shopify

The support desk is really helpfull, and answers quickly. Thank you Tiana.

Epic IDs

Sep 01, 2024  on Shopify

I had a fantastic experience using the Chatty. The interface is incredibly clean and user-friendly, making it easy to set up and navigate. The support team, especially Charles, was amazing. They responded quickly and resolved a minor hiccup I encountered with little effort on my part. Highly recommend this app for its seamless functionality and outstanding customer service.

OrthoPaws LLC

Sep 01, 2024  on Shopify

The app works great, but there are two key features that would significantly enhance its functionality: Google Analytics Integration: The ability to track conversations as conversions in Google Analytics is crucial for any business running campaigns. This feature is essential for measuring the app's impact on our marketing efforts. reCAPTCHA Support: Implementing a reCAPTCHA feature to prevent bots from easily contacting businesses through the chat is vital for maintaining the quality of interactions. We received excellent assistance and support from Kevin when we reached out about the second point. His help was much appreciated.

Minha loja

Sep 01, 2024  on Shopify

This app is unbelievable! Retailers around the world, take advantage! I want to thank Hanah, who provided me with excellent installation support! It’s all free, everyone!

KAIMAKK

Sep 01, 2024  on Shopify

Nice app, it helped me a lot to communicate with customers and even I got an order viatapp. There are many options, so you dont have to be always online. Very good for a small, boutique companies but also capable of working with big companies as well.

Eleven Vending

Sep 01, 2024  on Shopify

I like this software not only because of its powerful functions, but also because their technical team helped me solve many problems!

Pebbel

Sep 01, 2024  on Shopify

Great help from Hana

shopex4u

Sep 01, 2024  on Shopify

The best app i used .... this app offer premium features for free and once more their support team really impress me especially Lydia and William are helping me with my small small problems and i recommend all to use if you want a chat in your store

Lizu

Sep 01, 2024  on Shopify

Love Chatty! The app’s great, but Hana’s even better—she fixed my problem so fast I thought I had magic powers. Definitely worth it!

Paraenzi

Aug 31, 2024  on Shopify

I’ve just begun using this app, and I’m thrilled with how it’s going so far. The interface is user-friendly, and the features are perfectly suited for managing my online store. At first, I had a few questions, but Prakash from the support team was fantastic. He answered all my questions quickly and efficiently, making the entire experience smooth and hassle-free.

Fashion-Fusion

Aug 31, 2024  on Shopify

Zojuist geholpen door Jasmine, Bedankt voor de snelle service!

Noryto

Aug 31, 2024  on Shopify

Good support from Emily and nice app for now

MarketZilla

Aug 30, 2024  on Shopify

Very clean app and does actually what it's supposed to do. Customer service is also very responsive and helpful. Their employees Lydia and Andrew even help you with custom edits like where you want the chatbox icon to display. Highly recommended!

STYLE NEW STAR

Aug 30, 2024  on Shopify

Very useful, and the help is timely

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