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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,361)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Cizaro

Aug 05, 2024  on Shopify

I've had an excellent experience with Chatty: Livechat Helpdesk, FAQ. The app is user-friendly and packed with helpful features. What truly sets it apart is the outstanding customer support. The team is incredibly responsive and always ready to assist with any issues or questions. I highly recommend it!

Flammes d'interieur

Aug 05, 2024  on Shopify

Perfect application ! The support is very nice, I recommand it ! (French user)

GK kustomz

Aug 05, 2024  on Shopify

Amazing app. So far so good and the customer service is great. Linda really helped me out out got me up and going again. Highly recommended

Grind My Herbs

Aug 04, 2024  on Shopify

Works well and has great customer service to help you through any issues.

NookingtonsCo

Aug 03, 2024  on Shopify

Pretty easy to set up, live chat helps very effectively Thanks for making this app :)

Nailee Kaylee

Aug 03, 2024  on Shopify

Great way to include a chat to your site. I was having an issue, but Alyssa saved the day and helped me very quickly. Would recommend this app to others!

Studio Miniatuur

Aug 02, 2024  on Shopify

Prakash helped me really good and fast. Awesome service and really kind. I would definitely recommend using this app and all it's services.

Safehouse Tech

Aug 02, 2024  on Shopify

A great product and an amazing support team. Chatty's team is always ready to help; I had a few hiccups while setting it up, but Hana from the support team was extremely helpful and resolved my queries promptly.

Comfort Your Pets

Aug 02, 2024  on Shopify

Really good app. In particular, its support is amazing. I was not able to set up faq but one of their member Tiana helped me through the process. Support is amazing, especially Tiana.

Eyvie Rose

Aug 01, 2024  on Shopify

Had some small layout issues and Audrey was so helpful and changed what i needed in moments.

JLM MARINE

Aug 01, 2024  on Shopify

Great app, especially , thanks for Linda's help

jimmy.eu

Aug 01, 2024  on Shopify

Useful, customer service response is also very timely. If the search function can be further improved, it will be a perfect APP!

Zahyox

Aug 01, 2024  on Shopify

It's a free program with great features, thanks to Hana's help and support!

himalipasal

Jul 31, 2024  on Shopify

pamela helped me, great support

Ecofrico

Jul 31, 2024  on Shopify

Excellent service always! Audrey and Hankim provided exceptional support. Highly recommend Qikify on Shopify!

Peoplr

Jul 30, 2024  on Shopify

Great first impression. I had to reach out to customer support for some help with initial set up. Audrey helped me and was quick to respond and very helpful at answering my questions.

CUCO

Jul 30, 2024  on Shopify

I was really shocked when I found this chat plugin by chance. It has a nice interface, powerful functions, and is free. The customer service Charles patiently answered my questions. Thank you very much. Your team is awesome.

Daytronics Security

Jul 30, 2024  on Shopify

Hana gave excellent support and I did not have to wait at all.

LEXİRS

Jul 29, 2024  on Shopify

I would like to thank Hanna and her friends who immediately shared my problem. Quick response and satisfaction are their job.

A Petter Place

Jul 29, 2024  on Shopify

Hana and Maison were spectacular in providing support and fixed my issue really quickly. Truly enjoying this app and can't wait for the new features!

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