Chatty AI Chatbot & Live Chat logo

Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,361)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Invokeys LLC

Aug 13, 2024  on Shopify

I've been using the app for about a year now and it is pretty straightforward to use. There are plenty of customizable options to get it to your aesthetic. Any time I have had an issue, support has been very quick to assist and get it working again. Thank you Hana!

Funny Workshop

Aug 13, 2024  on Shopify

the team (esp Hana and Raymond) offers prompt help!!! very recommend to use!!

SolarPlay

Aug 13, 2024  on Shopify

目前使用感还是不错的,很多比较细节的地方可以设置,,除了点小问题,相应比较快,Hana也很迅速的帮我解决了

Elite Carrom

Aug 13, 2024  on Shopify

I needed help with fixing some of the settings on my live chat. Hana was able to get it fixed right away and provided great customer service. She was even able to fix a different issue I didn't even know about. Great customer service from Hana!

FitFortress

Aug 13, 2024  on Shopify

I spoke to Jade, amazing customer service, stayed with me patiently throughout the whole process and made everything so easy! 11/10!

CNA K-Pop

Aug 13, 2024  on Shopify

Had a problem with the inbox feature and Hana is quick to assist. Customer service is reliable :)

Cool Gear Pro

Aug 13, 2024  on Shopify

I just installed and set up. Kevin in support was great and response time was quick. He was able to answer my questions and get me through the set up. I've tested it out so far and looking forward to seeing it in action!

Rondalla Sheet Music by Musicondalla

Aug 13, 2024  on Shopify

Tiana and Anivia helped me solve my problem with displaying the FAQs. Thank you!

ModerneBoligTilbehør.dk

Aug 13, 2024  on Shopify

Kevin is the best when something needs to be done, so would recommend this app

Flaavup®

Aug 13, 2024  on Shopify

Very good app, and the support is very good ! Thanks Kevin

HX OUTDOORS

Aug 12, 2024  on Shopify

The response was quick and the customer service from Tiana and Doris was amazing!

CRK

Aug 12, 2024  on Shopify

Ostuklikk

Aug 12, 2024  on Shopify

Hana has been an invaluable assistant in integrating our application. This has allowed us to provide seamless, real-time customer interaction directly in our online store. The API is stable and reliable, offering us all the necessary tools to create an interactive and efficient chatbox solution. A special thanks goes to Hana, who has been extremely supportive and helpful, guiding us every step of the way. Thanks to the API and Hana, our customer experience has become much more personalized and smooth!

Lynx

Aug 12, 2024  on Shopify

Great Tool and super fast and professional Support from Hana :)

Huidspeciaalzaak

Aug 12, 2024  on Shopify

Great service from Hana, needed some assistance in a custom property. Service that would be great from a paid service, but the fact that this one is free, is even more awesome.

My Store

Aug 12, 2024  on Shopify

客服回覆很快,整體介面操作非常簡單易懂!

Supersports Vietnam

Aug 12, 2024  on Shopify

The support team ( especially Audrey and Doris) is beneficial and always ready to assist with any issues. With fast response times and seamless website integration, it's a must-have tool for businesses aiming to improve customer service.

GIGA.ba

Aug 11, 2024  on Shopify

The app is easy to set up and use. Customer service is 24/7 available and Audrey helped with a lot how-to questions and was fast and informative.

Kaindly

Aug 11, 2024  on Shopify

Très bonne expérience avec Emily, elle m'a répondu facilement et rapidement :), merci encore !

My Store

Aug 10, 2024  on Shopify

it's very easy to use and the support was very friendly and fast responsive.(shout out to Prakash :) ).

Scroll to Top