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Customer reviews: Chatty AI Chatbot & Live Chat

Develop by Shopify

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,578)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Fragrance Beyond Boundaries

Jan 17, 2025  on Shopify

nice plugin and Great support from the team .. really appreciate the support we received from Jasmine and Maison ... highly recommended

Cioffi Importers

Jan 16, 2025  on Shopify

Great app! Sonny was an efficient and kind support!

TASHI THANGKA

Jan 16, 2025  on Shopify

Hana is a good people

Havaianas Malaysia

Jan 15, 2025  on Shopify

great service by live chat agent audrey, she really helpful, I'm done successfully setup by live chat now.

Urbangreen Store

Jan 15, 2025  on Shopify

Hana was amazing! She helped me right away. Excellent customer service and very fast!

KIKOPALS

Jan 15, 2025  on Shopify

Hana has been incredibly helpful throughout my experience with Chatty! She provided clear and concise answers to all my questions, making it so much easier to navigate the platform.

Bang Box

Jan 15, 2025  on Shopify

Je suis vraiment impressionné par Chatty ! L'application est extrêmement facile à utiliser, fluide et offre une expérience utilisateur très agréable. Les fonctionnalités sont très bien conçues et très pratiques. C'est une solution simple et efficace pour interagir avec un chatbot IA. Je recommande vivement à tous ceux qui cherchent une assistance intelligente et rapide. Un grand bravo à l’équipe derrière cette application !

Henima

Jan 15, 2025  on Shopify

Abby and Andrew, THANK YOU for a very quick and professional resolution to the problem. The app is excellent, as is its support. :))

Keenway

Jan 15, 2025  on Shopify

I couldn’t be happier with Chatty: AI Live Chat & FAQs! When I started using the app, it was clear that this was the perfect solution for building a professional, seamless chatbox for my business. A special shoutout to Sonny and Jade, who have been incredible throughout the process. They were patient, and professional, and went above and beyond to ensure everything was perfectly set up for Keenway, Southern California's number one delivery company. The app itself is super intuitive, customizable, and packed with useful features like live chat, FAQs, and order tracking. It’s exactly what I needed to keep my customers engaged and informed. Plus, the support team has provided all the information I needed, and their response time has been lightning-fast! If you’re looking for a reliable, easy-to-use app to elevate your customer support, Chatty is the way to go. Highly recommend it!

Premier Traders

Jan 14, 2025  on Shopify

I have been using the Chatty app into my Shopify store and have been thoroughly impressed with its performance. The platform is intuitive and has significantly enhanced my customer engagement. A special mention goes to Jasmine and William from the support team; their prompt and insightful assistance made the setup process seamless. Their dedication to customer satisfaction is truly commendable. I highly recommend Chatty to any Shopify store owner seeking a reliable live chat solution.

Everything RVs and More Store

Jan 14, 2025  on Shopify

Abby was great!

ALK Accommodations Management

Jan 13, 2025  on Shopify

Excellent customer service. Everything is free, except a Messenger connection. WhatsApp, SMS, Insta, phone calls. Etc. All free to connect. Great app. Use it to have customers contact directly through your website.

Decathlon Reunion

Jan 13, 2025  on Shopify

Nous utilisions auparavant l'application de chat d'un concurrent, bien plus coûteuse. Puis, nous avons découvert Chatty, qui s'intègre parfaitement à notre site. Son design est plus moderne, et ses options de personnalisation sont nettement supérieures. En résumé, si vous recherchez une application de chat performante, nous sommes convaincus que Chatty est la meilleure option. Nous avons testé de nombreuses solutions avant de nous arrêter sur celle-ci, et elle a surpassé toutes nos attentes.

Buff Studs

Jan 12, 2025  on Shopify

Fantastic support and prompt!

C2 Paint

Jan 12, 2025  on Shopify

Audrey was very helpful and answered all my questions quickly and effectively! Greate customer service!

樂韓方CoreNutrition(HK)

Jan 12, 2025  on Shopify

Recommend! Very helpful. When I request some changes for the appearance. Damian helped me solved it very quickly, which I most appreciated. I look forward to many more features and it can help me the conversations with the customers more smoothly!

Satori369

Jan 11, 2025  on Shopify

excellent service

Monarch

Jan 11, 2025  on Shopify

There customer support acutally solves your problems and helps you in the best way ever. Thank you to Audrey for being the first person on all Shopify apps for helping me with an actual problem.

Sunbird Spark

Jan 11, 2025  on Shopify

Druwids

Jan 10, 2025  on Shopify

Tolle App. Und der Kundensupport ist wirklich super.

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