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Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,508)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

INB4

Nov 28, 2024  on Shopify

Jasmine was super helpful, app has been great so far. Think this will be a valuable asset to our business

Huggie Plushie

Nov 27, 2024  on Shopify

I like their customer support service. Audrey is so patient to help me solve my problems!

Vlandmods

Nov 27, 2024  on Shopify

I recently encountered some issues while using the Chatty plugin on my independent website and reached out to their customer service team for assistance. I was impressed by how helpful and efficient Sonny was throughout the entire process. He responded to my queries promptly and quickly understood my concerns, offering clear and effective solutions. Thanks to his efforts, my issue was resolved in no time. I truly appreciate Sonny's professionalism and excellent customer support, and I would highly recommend Chatty to anyone looking for a reliable plugin with exceptional service! Thank you, Sonny!

JohnVsGBM

Nov 26, 2024  on Shopify

App works great no issues. Hana was great.

The Heating Partnership

Nov 26, 2024  on Shopify

I was helped by both Jade and Sonny, both were extremely helpful and answered my questions. Great app, does exactly what we want.

Bumbac

Nov 25, 2024  on Shopify

I had a great experience with Jade from the Chatty app support team. She was professional, friendly, and resolved my issue quickly. Her clear communication and willingness to go the extra mile made the process seamless. Truly appreciate the excellent support. Thank you, Jade!

LiluSoapTools

Nov 25, 2024  on Shopify

Abby showed me a simple trick to fix my problem!

Estita Fashion

Nov 24, 2024  on Shopify

I really like this app. It includes all the features I need and fulfills my needs. Thank you to the team for their prompt support and courteous treatment. I give it a 5+

Home Office Storage

Nov 24, 2024  on Shopify

Hana was great. She helped in setting my chatbox for my shopify store

Mr. Bacon Store

Nov 24, 2024  on Shopify

Audrey and Wiliam was very helpful, Thanks a lot guys

Shop Limited Edition Christian Modern Art | Mark Lawrence's Bible Verse Inspired Paintings

Nov 23, 2024  on Shopify

Prakash provided excellent service helping me to restore my FAQ page. Thank you very much!

ELEMODA

Nov 23, 2024  on Shopify

Hanna provided excellent help and quick feedback. Thank you, Hanna!

DesignerEnd

Nov 22, 2024  on Shopify

Audrey was great and understandable

Lord Wolf

Nov 22, 2024  on Shopify

sonny helped me thank you

Syd&Co

Nov 21, 2024  on Shopify

Hi brilliant app easy to set up and Audrey was fantastic and very helpful on the live chat :)

Flamizy

Nov 21, 2024  on Shopify

Quick and fast support by Hana! Chat functionalities are amazing

Insattiron

Nov 21, 2024  on Shopify

Nice support, they are very easygoing, great app. Many functions. Totally worth it

ZePooch, plein-air canin

Nov 21, 2024  on Shopify

Exactly what I was looking for! And boy, did I try a load of Chat apps. Service is amazing too! Had an issue with setting up translations but Hana came to the rescue. 5 minutes and everything was running smoothly. The cost is also very reasonable compared to others. Highly recommend.

Seoulsation Beauty

Nov 20, 2024  on Shopify

I had a technical issue, and Hana and Raymond were incredibly kind in supporting me. They guided me step by step. Thank you!

The Hale Retail Company

Nov 20, 2024  on Shopify

Loving the ease of set up and Hana was incredibly friendly and efficient in providing instant support. Looking forward to getting to know the whole app and upgrading to release the extra features

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