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Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,508)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

ReadySetGreen Fit

Dec 06, 2024  on Shopify

For the free version of the app, I have to admit that it's great so far in the building and testing phase. I have to still put it to practice in the real world, but so far it's been offering everything that you can ask for from a chatbot. Also, easy to use. Thank you to Audrey and Maison for their quick response in addressing some issues I had with web browser notifications and the initial task list.

Flora D'Amour

Dec 06, 2024  on Shopify

I am very happy with this app, it does what it is supposed to do and Alyssa from support was super nice and helped me quickly. i highly recommend.

Lune & Eve

Dec 06, 2024  on Shopify

Amazing support from Sonny at Chatty! He really listened to what I needed and personalized my FAQ page perfectly. Super patient, knowledgeable, and easy to work with. Thanks to him, everything looks and works great. Highly recommend!

All Pro Truck Parts

Dec 05, 2024  on Shopify

The Chatty App does not have the most features out of all of the live chat apps, but it does have everything required in a live chat application. What it does do exceptionally well is work like it is should. It works without slowing your website down, and without causing any issues. If you do have any issues with it. Their live chat support is great and it seems like they are always available when I need them, which is rare with me being in the U.S.

LuminaLux

Dec 05, 2024  on Shopify

Great customer support! Highly recommended :)

Bowiekids

Dec 05, 2024  on Shopify

Abby and William, the tech guy! Thx for the quick response and help! even with a free plan you guys helped me out!

LOL Streaming

Dec 04, 2024  on Shopify

Chatty is a must-have for any store! The app is incredibly user-friendly and packed with features that make managing customer inquiries a breeze. The support team is top-notch—super helpful and lightning-fast in resolving any issues. A special shoutout to Sonny, who went above and beyond to assist me. Highly recommend this app!

VladovScooters

Dec 04, 2024  on Shopify

Very good customer support!

Madestickers

Dec 04, 2024  on Shopify

Using just for one day, but it feels really good. nice design, easy to use with clients, can automatically see if client have added some items to cart and also recent order numbers and so on. Had some questions to support team and I got great support from Damian, nice work, keep going :).

Voodoo Cycles

Dec 03, 2024  on Shopify

it's great, Hana really did a great work

DEJAVU-FILMS

Dec 03, 2024  on Shopify

Good features, easy setup, friendly service, very good

PokiType

Dec 03, 2024  on Shopify

“Exceptional Support and Guidance!” I had the pleasure of working with Audrey, who went above and beyond to assist me with setting up my live chat box. She patiently walked me through the process, ensuring everything was tailored to my needs so I can effectively connect with my customers. On top of that, she provided me access to beautifully designed icons that I could use for my FAQ categories, which really enhanced the look and feel of my website. Audrey’s expertise, professionalism, and friendly demeanor made the entire experience seamless and enjoyable. I highly recommend their support team for anyone looking to optimize their customer service tools!

InHouse Print & Design

Dec 02, 2024  on Shopify

Great little app, their tech live support is very responsive, polite and very help full. Would defiantly recommend.

納涼

Dec 02, 2024  on Shopify

Very prompt assistance and detial guidelins for newcomers. 5/5 recommanded

The Nodes

Dec 02, 2024  on Shopify

The support teams are very helpful, especially Hana. My problem is solved within few minutes!

Booking Elite

Dec 01, 2024  on Shopify

great service , great app

Kitsters

Dec 01, 2024  on Shopify

Chatty solved a lot of problems for us in a single app from FAQ to tracking. Hana from their team was very helpful and did instant support.

00timeleft

Dec 01, 2024  on Shopify

Great app and great customer service, they solved the problems encountered at every request!

Delicique

Nov 29, 2024  on Shopify

I am extremely impressed with Chatty's customer service! The team was incredibly helpful, patient, and quick to respond to all my inquiries. They made the setup process smooth and straightforward, providing clear and efficient support. I am very happy with the assistance I received and excited to start using Chatty for my live chat needs. Based on this positive experience, I’m confident that using Chatty will be a great addition to my business. Highly recommend their service!

Bead Lighting

Nov 29, 2024  on Shopify

I have concerns with the features of the live chat, so I ask for help through chat. Audrey, one of their member shows up to help me. I ask her to do some testing on my behalf on her end to make sure everything working on the customer side. She do it straight away, and answered all my questions. So far, I am happy with using this app :), their team especially Audrey is always ready to help. Good Job!

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