Reviews: Chatty AI Chatbot & Live Chat

Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,361)

Overall rating

5

820
4

29
3

3
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1
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3

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
Ease of setup and user-friendly interface.
Customizable features suitable for brand alignment and FAQ management.
Valuable free version with reasonable paid plan options for scaling.
Effective AI integration for handling complex customer queries and responses.
Fast and efficient problem-solving approach by the support team.

Common Concerns

Occasional feature inconsistencies and reliability issues.
Limited features compared to some other live chat applications.
Delay in adding expected new features such as Instagram support.
Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

STYLE NEW STAR

Aug 30, 2024 on Shopify

Very useful, and the help is timely

My Store

Aug 30, 2024 on Shopify

the app works great and easy and the customer service is great. I had some questions myself and Hana helped me very quickly and well.

Just NoNy

Aug 29, 2024 on Shopify

Audrey knows her stuff. Good answers Use this app!!

Berry Mama

Aug 29, 2024 on Shopify

Great care from Lydia!

Emils Jewellery

Aug 28, 2024 on Shopify

Amazign App helped a lot. Lydia from the support was amazing. Helped me perfectly with every question

thehamsterhotel

Aug 27, 2024 on Shopify

Hana was super helpful throughout the installation process, helping with a lot of the backend development. Great app. 10/10

EroticToyz

Aug 27, 2024 on Shopify

Great service! Chatty Live Chat is easy to integrate and works fantastically. The customer service, especially Hana, is exceptionally helpful and responds quickly. Definitely a recommendation!

Fashionape

Aug 27, 2024 on Shopify

My experience with Chatty: Livechat Helpdesk, FAQ was excellent. The company is very friendly and helpful. If something goes wrong, they fix it right away with no hassle. A special thanks to Hana for the great support and quick service!

Kompozit

Aug 27, 2024 on Shopify

VOESH New York

Aug 26, 2024 on Shopify

Great App. Hana was quick to help me with unlocking features and errors. Would highly recommend.

Island Dream Wholesale

Aug 26, 2024 on Shopify

Just signed up for this app for my Shopify store. Amazing customer service, so far I love it.

National Music India

Aug 26, 2024 on Shopify

Very nice app. Very responsive and helpful support.Prakash from Helpdesk helped me fix my issues/answered my queries really fast. Loved it!

Armerado

Aug 26, 2024 on Shopify

Loved the tech support, on prompt and to the point solution. Great app to get customer interaction. Shoutout to Tiana for consistently delivering exceptional customer service!

Fiore & Lucce

Aug 26, 2024 on Shopify

I had a really good experience with Chatty. I encountered a UI issue in my store for my widget, and Jade stepped in to resolve it swiftly and efficiently. The customer service was top-notch, and I'm truly grateful for the assistance. Highly recommend this app not only for its functionality but also for the fantastic support team behind it. Thank you, Jade, for making my experience so positive!

HydraZen Tumblers

Aug 25, 2024 on Shopify

good app when i didnt know what to do my support Tiana relly help me and she was quick to help and solved my issue really fast thank you Tiana

Comoară

Aug 25, 2024 on Shopify

The best, also a very incredible support service from Charles.

cozyor

Aug 25, 2024 on Shopify

NICE APP, NICE SERVICE

Apex Performance Premier Racing Outfitters

Aug 25, 2024 on Shopify

Customer service is excellent. Had an issue with some text not updating, and Lydia fixed it in under a minute. It was a simple settings edit tweak, not an app functionality problem.

Aleron Digital Printing System

Aug 25, 2024 on Shopify

Highly recommended. Great Support Services:)

Diana West LactForms

Aug 25, 2024 on Shopify

I just began setting up my FAQ and ran into an issue I couldn't figure out. I used their handy chat to ask for help and Hana fixed the problem within seconds and also removed the FAQ limit. I am SO impressed! Wow!