Chatty App Review: Features, Pros & Cons for Shopify

Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,508)

Overall rating

4.9

5

1,131
4

35
3

6
2

3
1

7

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
Ease of setup and user-friendly interface.
Customizable features suitable for brand alignment and FAQ management.
Valuable free version with reasonable paid plan options for scaling.
Effective AI integration for handling complex customer queries and responses.
Fast and efficient problem-solving approach by the support team.

Common Concerns

Occasional feature inconsistencies and reliability issues.
Limited features compared to some other live chat applications.
Delay in adding expected new features such as Instagram support.
Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Cozie

Dec 30, 2024 on Shopify

Very helpful support!

DonaHöna

Dec 30, 2024 on Shopify

Staff Hana is super nice and supportive, the Chatty app is a game changer for all the shops, I would recommend to any person who tries to setup their online business!!

True Podium

Dec 29, 2024 on Shopify

Amazing app and even better customer service. In my case, Hana was very kind and helpful.

Oriembroly LLC

Dec 29, 2024 on Shopify

Good service. nice interface. and the support team is fast and helps me solve the problem quickly. it is a must have app on your shopify website.

Hotgadget

Dec 29, 2024 on Shopify

Very useful, easy to use. Thanks Hana for support.

PETWO

Dec 28, 2024 on Shopify

great support

Forever Love

Dec 28, 2024 on Shopify

Great app , with easy chat buttons for your website. Prakash was very helpful and supportive . Great support Team

Ventilatie Service Center

Dec 27, 2024 on Shopify

Quick service great App. Hana thanks for your help

Stephan Paris

Dec 26, 2024 on Shopify

Very useful application

Telescopes Canada

Dec 25, 2024 on Shopify

So far works quite well for us, quick support and a lot more features than we had on our past chat system. Looking forward to seeing how we can leverage the AI chatbot to help with support responses.

Wonderscape Toys

Dec 25, 2024 on Shopify

Great service from Hana today to solve an issue i had with the app ,all in all very happy with all dealings with the Chatty team thanks

WTP

Dec 24, 2024 on Shopify

The Chatty App does not have the most features out of all of the live chat apps, but it does have everything required in a live chat application. What it does do exceptionally well is work like it is should. Their customer service Hana is very patient and friendly, thank you very much

ALLNONE

Dec 24, 2024 on Shopify

Audrey was great! Thank you for the great support

Yummy Liu 飲流

Dec 24, 2024 on Shopify

Love Zzfaber

Dec 24, 2024 on Shopify

Brant Business Interiors

Dec 23, 2024 on Shopify

I was having difficulty (I’m not great online) loading the APP on my iPhone. Audrey helped me navigate through the process and it worked perfectly. Love the App. Great support. Thanks AUDREY

Cristais Místico

Dec 23, 2024 on Shopify

The application is very good, the support from Analyst Audrey was efficient, helping us translate from English to Brazilian Portuguese.

The Power Contractor

Dec 23, 2024 on Shopify

Hana was helpful in solving problems, good app.

Qlix Store

Dec 21, 2024 on Shopify

Best live chat/support app hands down! And Audrey was super helpful when I needed assistance :)

plantophobia

Dec 20, 2024 on Shopify

Amazing service! The platform is seamless, very easy to use and Abby’s quick, helpful responses made everything so easy. Thank you Abby for the great support!