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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,361)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Breezy Shopping

Sep 09, 2024  on Shopify

"I really like your service, especially your team members Lydia and Andrew. They talk very nicely and respectfully. So far, I've received the best service from both of them. My request is that I continue receiving service from them in the future as well. Thank you."

Trendyfy

Sep 08, 2024  on Shopify

Tiana helped me very well! The response and solution was really well and quick done by Tiana :)

Whlsome

Sep 08, 2024  on Shopify

The Chatty App is incredibly intuitive and easy to use. A special shoutout to Alyssa from their support team—her professionalism and helpfulness truly enhanced my overall experience with the app. I highly recommend both the Chatty App and its exceptional support team. Don’t hesitate—get this app!

那隻拉拉 官方商店

Sep 07, 2024  on Shopify

Mia 和 Anivia 技術員 幫助我解決了問題 很推薦給大家!這麼好用的軟體竟然免費 太讓我驚訝了 我會繼續支持!

cyberskincare

Sep 07, 2024  on Shopify

i wish i could leave a 10 star review, best app in the market. Customer service is amazing, support is brilliant. They are the best Audrey and Anivia thank you

Vitrine Plaza

Sep 07, 2024  on Shopify

I had a great customer service by Charles on how to use the app. I highly recommend!

P for Pawsome

Sep 07, 2024  on Shopify

I recently implemented Chatty for our online store and I'm thoroughly impressed. The app is intuitive, feature-rich, and has significantly improved our customer interactions. What truly stands out is the exceptional customer support, particularly from Audrey. Her assistance during setup was invaluable - prompt, clear, and always helpful. Audrey's expertise and patience made the implementation process smooth and stress-free.

Loubetani

Sep 06, 2024  on Shopify

Service client vraiment au top , rapide et efficace je recommande

Raja Rani Products

Sep 06, 2024  on Shopify

Chatty has been a game-changer for my store! The app is user-friendly, and the automated chat features have significantly boosted customer engagement and sales. It’s easy to set up, and the customization options make it a perfect fit for any brand. Highly recommend for anyone looking to enhance their Shopify store!

BAROBARO

Sep 05, 2024  on Shopify

I installed it because I liked the ability to choose whether or not to display the chat, the menu in the chat, the ability to extract and display only the frequently asked questions that I wanted to address, and the ability to search within the chat. Support was prompt and helpful when I had problems. (Thanks Audrey and William!) ) I am very happy with the quality of the software. It's a very good app. I recommend this app.

TypewQuote Merch

Sep 05, 2024  on Shopify

Good support. Thanks Mia

Mesélő Ajándékok

Sep 05, 2024  on Shopify

Support is superfast and really helpful i give them 5* Thanks for your help Hana

Keysuniverse

Sep 05, 2024  on Shopify

Great app for chat with your customers. Support is great, Hana answered me in a seconds and helped me out setting up my phone app. Highly recommend!

My Store

Sep 05, 2024  on Shopify

Very Quick Response by Hana

My Store

Sep 04, 2024  on Shopify

I want to express my gratitude to Judy for the amazing support she provided. I was struggling to figure out how to change the language of the chatbox and the FAQ section, and Judy guided me step by step through the entire process. She was incredibly patient and knowledgeable, making everything easy to understand. Thanks to her help, I was able to make the changes without any issues. I’m really thankful for her assistance and would highly recommend her to anyone in need of support!

Fabulous50s

Sep 04, 2024  on Shopify

The app is incredibly user-friendly, and the support team is top-notch! Huge shoutout to Damian for the fantastic help. Definitely a 5-star experience!

audiox

Sep 04, 2024  on Shopify

great app. cant believe it is free. mia is super helpful and all the codding system(the people who help changing special request). have no words - a m a z i n g!

粗品工房Pro

Sep 03, 2024  on Shopify

I installed the app because I wanted the contact function. I didn't know how to use it and asked Lydia in support. It only took me a few minutes to figure it out. Very good support. Thank you.

Vallegio

Sep 03, 2024  on Shopify

I needed some help with the live chat, and I was connected with Tiana. What a fantastic experience! Tiana was incredibly friendly, patient, and professional. She took the time to really listen to my questions and made sure I fully understood what I needed to do. She even went above and beyond to ensure everything was working perfectly. Thanks to Tiana, my issue was quickly resolved, and I truly felt valued as a customer. If I ever need assistance again in the future, I hope I'm connected with her. Absolutely a five-star experience!

Motherhood

Sep 03, 2024  on Shopify

Audrey patiently helped me with everything. Always quickly accessible!

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