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Customer reviews: Chatty AI Chatbot & Live Chat

Develop by Chatty (By Avada)

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

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Reviews (1,585)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Atomic Muscles

May 26, 2025  on Shopify

Good App. Support Team is really good, they fixed my problem

FELLER SKIN

May 25, 2025  on Shopify

Hana was excellent and very professional and friendly and resolved my issues right away! A great job !

Ça va barber !

May 24, 2025  on Shopify

I use Chatty for +6 months now, and it's a great app ! Support is really reactive (Thank you Jasmine and all the team ! :-))

Terrion

May 24, 2025  on Shopify

Agent Hana is incredibly responsive and knowledgeable. The ability to understand context and provide accurate, helpful responses is impressive.

BitJoy

May 24, 2025  on Shopify

Great customer support! Thanks Abby and the support team for speedy responses to my questions and requests.

AI Robot SALE

May 23, 2025  on Shopify

Great app, really fill out the hole that shopify official inbox can not achieve , a really nice platform indeed, chatty and Avada group has been very helpful for store owners in every-way possible. big shot out for Allen and Alyssa's dedication too since they have been really nice and professional. Also the back-end developer has done a good job too. Very quick fix.

Dunkerz Dekaler

May 23, 2025  on Shopify

Great support teamworker Hana, overall great app with good free subscription. Works well.

Paula Vieira Jewellery

May 22, 2025  on Shopify

Great experience so far and a wonderful support team, especially Jasmine and Doris who helped us customise our new widget. Thank you!

Clear-Handbags.com

May 22, 2025  on Shopify

Hana was excellent! The customer support was fantastic. We can't wait to try this. Thank you.

Totallager Sweden AB

May 22, 2025  on Shopify

Perfect support from Hana!

Chartlex

May 22, 2025  on Shopify

One of the best AI chatbots out here, very easy to setup, and the customer support team is just phenomenal, they quickly reply, and give the best advice on how to setup their app. I highly recommend. I was speaking with Hana and she is very knowledgable, i really liked her professionalism and attention to detail!

Swissactiva

May 22, 2025  on Shopify

Good! Hana was able to resolve my issue

Your Nuts

May 22, 2025  on Shopify

Mirra was great! very helpful

TopGiftz

May 21, 2025  on Shopify

I’d like to leave a 10/10 rating for Audrey, the customer service I received. www.TopGiftz.co.uk Khalsa (Director)

Kocoreve

May 21, 2025  on Shopify

Perfect app for live chat, thanks for help hana

De Rosca Py

May 20, 2025  on Shopify

hana

Fish Sense

May 19, 2025  on Shopify

I had a great experience with the Chatty app and support team! The app is easy to use and has helped improve customer interaction on our store. Big thanks to Allen for the excellent support — quick, helpful, and very friendly. Highly recommended!

XVI Latorre

May 18, 2025  on Shopify

Amazing app, thank you to Hana helping me set up my email channel! Support was amazing and fast

proketo

May 17, 2025  on Shopify

app con tante opzioni e una assistenza clienti ottima! In pochi minuti il bot era on line con risposte super. Lo consiglio

Malviscooking

May 17, 2025  on Shopify

Super application et l'equipe d'assistance est super réactive. Merci , cette application va alléger notre SAV

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