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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,500)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Crafty Cycle

Apr 09, 2025  on Shopify

Chatty ai chatbot is extremely helpful to have in my store. The amount of features it has makes it a game changer for your store. You can have a simple FAQ of course but you can also train the chatty ai bot on different questions and answers that you provide it. This is a great tool because it allows you to customize chatty to learn about your specific store and things you may want it to know so it can better assist your customers. They also have a feature that allows you to sync your products so that chatty can learn about them and better answer questions related to those products. It is very customizable and I like how much they offer in the app. I like having it so that any customers that I am not able to help immediately can still have their questions answered until I can reply. Another big thing that I really appreciate from any good app is their customer service. The Chatty team is extremely helpful and kind and get back to you quickly to address any problems you may be having. I was recently helped by Sonny and he was able to take care of issues I was having in a short amount of time due to their in app chat feature. Overall it is a very good app and I am excited to see what other features the team decides to add in the future.

Modernshade

Apr 08, 2025  on Shopify

Hana is very helpful! Thank you for taking care of our concern.

Isla Maude

Apr 08, 2025  on Shopify

Best app in the app store it is simple yet highly usable and effective. Free version is even better than the paid chatbots haha

All Things Scrubs

Apr 08, 2025  on Shopify

It is a great App, but it doesn't notify you when your customer visits your website. However, I love the app, and it's user-friendly.

Fernando Sepúlveda

Apr 07, 2025  on Shopify

efficent service

Lawn Tips

Apr 07, 2025  on Shopify

Quick and helpful responses from the support team. The Chatty Live chat has been easy to train and will help out a lot with customer enquries! Highly recommend!

Olympia Agora

Apr 07, 2025  on Shopify

Perfect app, perfect assistance from Jade too!

Exway Electric Skateboard

Apr 07, 2025  on Shopify

非常不错,尤其是人工服务的Hana,她非常耐心的解答我的问题,希望你们越来越好啊。

Mysleeptee

Apr 06, 2025  on Shopify

just installing, but seems a god app.. support is quick and good.

Antiocco

Apr 06, 2025  on Shopify

Very useful app! Very friendly and fast customer service! I am very happy to use this app. I'd especially like to thank Abby.

Y&CO

Apr 06, 2025  on Shopify

Awesome app. Awesome support by Hana.

Cuckoo Rental

Apr 04, 2025  on Shopify

The more I use it, the more I discover amazing features. In particular, the translation function and product descriptions are so natural, it's as if they were done by a human.

Clothing Personality

Apr 04, 2025  on Shopify

I had a question about the AI assistant and connecting my sales channel. Prakash did a great job helping me: he was fast, too.

AIVI Cosmetics

Apr 04, 2025  on Shopify

Hüg

Apr 04, 2025  on Shopify

Sonny helped me in 1 minute with my technical problem. He was super attentive and efficient. Thank you so much!!!

TheDawgPack

Apr 03, 2025  on Shopify

Easy to set-up, loving it. Responsive customer service.

Industrial Fan Co

Apr 03, 2025  on Shopify

Experience is amazing. Hana from the Live Chat was super quick and helpful. 5 start service

Mutlu Dost

Apr 03, 2025  on Shopify

The Avada Chat app is working so good , my customers loved it , also the online support is working so fast and solving all problems if you have, thanks for making your job this good , I recommend this app for all users.

Dreizack

Apr 03, 2025  on Shopify

So far the app is more than amazing! Jasmine did an amazing job helping me. The Reviews dont lie. 11/10!

Ombre Interieur

Apr 03, 2025  on Shopify

Audrey offre un service client formidable, je recommande cette application à 100% !

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