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Customer reviews: Chatty AI Chatbot & Live Chat

Develop by Shopify

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,734)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

KartSim

Jan 21, 2026  on Shopify

Incredible support, responds within minutes, answers all questions, guides through the process and provides an incredible customer support. Highly recommend!

Harkfill Press

Jan 20, 2026  on Shopify

Andy was so kind and patience with me. Andy helped me along the way to get my chatty app up and going. Explained everything I was confused about and the pictures to walk me though everything was the greatest. Andy took the time to explain to me why only some of my items was not syncing and offered me information on the promo that was being offered to upgrade which was very helpful as well. I will be upgrading after I explore a little more. Thanks again Andy for the wonderful chat experience.

NRS BAE

Jan 20, 2026  on Shopify

Hana has been the absolute best! Just purchased, and already loving the app!

Hilltop Truck Sales

Jan 19, 2026  on Shopify

Beautiful experience—the app works perfectly, and it’s free Before, I was paying $39 per month for Tidio for the same functionality.

JIWON CHOI

Jan 19, 2026  on Shopify

Amazing service and very quick!

QIDI US Store

Jan 19, 2026  on Shopify

Customer service is excellent and prompt.

MiMaMode

Jan 18, 2026  on Shopify

Ich bin meist sehr spät online , wo ich mich um Einrichtungen kümmere. Egal wie spät es war, Hazel hat mir super geholfen, schnell zu verstehen und zuverlässig das die Umsetzung klappte. VIELEN DANK!

Door Harbor

Jan 18, 2026  on Shopify

Customer support Hana responded very quickly. It is really 24/7 support not like other support that usually does not reply very quickly. Get my problems resovled, very happy with the service. Hana provided great customer service.

Proxy™

Jan 17, 2026  on Shopify

“I had a very positive experience with the Chatty application. I received extremely helpful support and truly attentive care throughout the whole process. Every question I had was answered patiently and clearly, and I never felt rushed or ignored. Abby was especially kind and supportive, and it’s clear she genuinely cares. I’m confident that everyone receives the same 100% helpful and thoughtful assistance. I highly recommend it.

depauwwonen

Jan 16, 2026  on Shopify

Small issue, but quick and great service from Audrey and resolved. Thank you!

MyMental LTD

Jan 15, 2026  on Shopify

Wow, I was talking to Hana today and can I just say how helpful she was. I wasn't rushed and she took the time to explain everything to me and share links for my future use. Just based on my experience alone with Hana I would recommend chatty 100%. Thank you for all the help Hana, and hoping ill get you next time if I ever need support.

VITALITA

Jan 15, 2026  on Shopify

Uthful Life

Jan 15, 2026  on Shopify

I relied upon help from Hazel today for setting up chat etc. It was refreshing to have a real live help that was patient, clearly very competent and, well, helpful. Saved me so much time and stress. Trust me, I do suspect that some apps help make it a sport to confuse and stress :). So, thanks for super service and I look forward to going to the next stage of your app.

Cafés Legal

Jan 15, 2026  on Shopify

Hanna has been very effective and helpful. Thanks you

Campus NUTRIOPEDIA {Infirmière}

Jan 13, 2026  on Shopify

Hanna

JapaneseWorkwear.com

Jan 13, 2026  on Shopify

Audrey is great, tremendous help! This is for sure a great app

Screw Loose

Jan 12, 2026  on Shopify

Genuinely a very good app for small business. I am a 1 man operation and it is very difficult to handle all the inquires and messages I get. Chatty AI bot has helped me streamline and answer quick questions very easily. Hope this helps out fellow small business owners! Their support team are also incredibly helpful and kind!

Uk Drip Season

Jan 12, 2026  on Shopify

amazing help from Hazel from chatty, very helpful and sorted a big problem i was facing on my end easily and efficiently

CLIMAQUA

Jan 12, 2026  on Shopify

Audrey did a really good job helping me :) Great service, great response time. Always happy to text AVADA Support :)

Sekage.com

Jan 10, 2026  on Shopify

Audrey

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