Chatty App Review: Features, Pros & Cons for Shopify

Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,645)

Overall rating

4.9

5

1,344
4

41
3

6
2

6
1

9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
Ease of setup and user-friendly interface.
Customizable features suitable for brand alignment and FAQ management.
Valuable free version with reasonable paid plan options for scaling.
Effective AI integration for handling complex customer queries and responses.
Fast and efficient problem-solving approach by the support team.

Common Concerns

Occasional feature inconsistencies and reliability issues.
Limited features compared to some other live chat applications.
Delay in adding expected new features such as Instagram support.
Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

miNATURALS Nutrition Inc.

Dec 03, 2025 on Shopify

Instantaneous support. Wow! Fixed issue in a nano second. Thank you so much!

BedVoyage

Dec 01, 2025 on Shopify

I tried 3 AI chat bots before Chatty AI and they were all missing basic items, unless you upgraded to their pro plans. Chatty was easy to setup and the support has been quick and helpful. The price is right and I couldn't be more pleased. You won't be sorry~!

Darwin Biological

Dec 01, 2025 on Shopify

Excellent customer service. Every time we see a response from the bot that gives us the 'ick' we contact their help desk who immediately write a scenario to improve the response the bot gives next time. The team always take time to truly understand the issue with the bots response and it never happens again in the same scenario. Definitely cuts down on the amount of queries that our customer services team receive. Excellent app and faultless customer support.

Celebrations

Dec 01, 2025 on Shopify

Very good Response from the support team; Hana was really helpful in making the process seamless.

foreverLily.de

Nov 30, 2025 on Shopify

I was writing with Hana and she is really welcoming. Additionally she really knowledgable and gives me the answers to my question in seconds. She knows exactly what she does. Appreciate the help :D

REFLECTME

Nov 30, 2025 on Shopify

Hana helped answer my questions, she was very responsive and very helpful! The app is great and i recieved around 26 important messages in the first month! Definitely suggest

Evorina

Nov 30, 2025 on Shopify

Thanks to Hana , she is great , hope you're paying her very well she deserve it

SNOC

Nov 28, 2025 on Shopify

Easy to setup and great customer support. Well priced.

STRIVE Magazine

Nov 28, 2025 on Shopify

perfect app and nice support from sonny. :)

Labanno Beauty Queen

Nov 28, 2025 on Shopify

Hana from Chatty helped me a lot with my online store — she explained everything so clearly! Her support was fast, friendly, and truly amazing

Tracy's Dog

Nov 27, 2025 on Shopify

Customer service responded promptly and helped resolve the issue, especially Hazel—she was truly excellent and highly recommended. She deserves a raise!

kook

Nov 26, 2025 on Shopify

Hanna was super helpful

Stratford Peptides

Nov 25, 2025 on Shopify

Customer service is top notch, really impressed. Hana communicated really well, and was very prompt. Thanks for the help

Imane Harmonie

Nov 24, 2025 on Shopify

Super aide du support, très rapide et efficace ils sont super

FORSCI.

Nov 24, 2025 on Shopify

This app is so useful! It can answer the customers automatically. And it can also promote the products to buyers. Such a good app. Also, the customer service is so good , they alwasys online when I need help. Especially, Audrey is so friendly and kind.

Purezen

Nov 23, 2025 on Shopify

I think this is a great AI chat bot, and should be able to drive up my sales significantly

Shopsy Dropsy LLC

Nov 23, 2025 on Shopify

Abby and her team did a fabulous job of identifying the issues and resolving them immediately. Very professional and courteous the entire time. These guys are amazing at what they do! I only wish every app was this easy to work with! Thanks again guys! :)

snazzymerch

Nov 22, 2025 on Shopify

Powerflex

Nov 21, 2025 on Shopify

Super helpful customer service.

Crystal & Lux

Nov 21, 2025 on Shopify

amazing customer support and ai. helped me fix my issue immediately.