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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,356)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

KupFoun

Feb 13, 2025  on Shopify

Awesome app and support. Answers quickly and always resolves any issues!

ALTERhubs - The Wellness Store

Feb 12, 2025  on Shopify

quick support.. great app

Offside Drip

Feb 12, 2025  on Shopify

great support especially "Damian"

Shavel Home Products

Feb 12, 2025  on Shopify

Great help and support. Chat support answered all my questions. Definitely moving forward.

Sensory Overload

Feb 12, 2025  on Shopify

Hana was great with helping me, i was confused when trying to sort the app out on my phone and was just being silly but Hana was patient with me and guided me through it.

Novani

Feb 12, 2025  on Shopify

Hana helped me install the app, and she responded super fast and was very helpfull. Super happy with the chatty app!!

Gamenetics

Feb 11, 2025  on Shopify

QCBT

Feb 11, 2025  on Shopify

great software with great support thanks to Audrey! Thanks again!

Everyday Chinese Tea

Feb 11, 2025  on Shopify

It's extremely user - friendly.

Harney Teas

Feb 10, 2025  on Shopify

This app is amazing! Great AI engine, easy to setup and manage. Support deserves their own review with 5 stars also! Definitely ask questions if you have any - they are an awesome team to deal with.

Tavo garažas

Feb 10, 2025  on Shopify

good customer support, Especially Abby

Der Handyretter

Feb 10, 2025  on Shopify

The bot works flawlessly, is intelligent, and significantly improves our customer communication. It responds well to inquiries and provides relevant information efficiently. A big shoutout to the support team! I had a specific request, and Hana assisted me incredibly quickly, competently, and kindly. This is exactly how customer service should be—professional, solution-oriented, and lightning-fast! A clear recommendation for anyone looking for a reliable chatbot with top-tier support. Huge thanks to the team!

GEN Store

Feb 10, 2025  on Shopify

Audrey has been very helpful in solving our queries and fixing the chatbot for us.

EcoPanel Bulgaria

Feb 10, 2025  on Shopify

Thanks to Hana for the fast and quality help. My issue was resolved. The app is overall pretty neat and satisfies the need for a direct communications channel with the clients.

Potscape

Feb 09, 2025  on Shopify

Great app. Solved my ai chat issue! Thanks!

EShopverse

Feb 08, 2025  on Shopify

Abby is great! Very quick to response to every question we have during set up

Kraftathlet

Feb 08, 2025  on Shopify

Just downloaded the app, great and quick customer service, it answers all my needs and Hannah from the customer support team was very professional! Great first impression and hopefully a great experience down the road

ÈYES ARE THE STORY

Feb 06, 2025  on Shopify

Awesome addition to our store. Relatively easy to implement and so far worth it! Customer service has been very helpful and fast. Very good too as the responses are customizable in the backend, which is paramount for our store and brand. Thanks team Chatty! Great APP to lessen the personal emails and help respond to more people -- when my two hands are not sufficient enough to respond to all messages.

Artiome™

Feb 05, 2025  on Shopify

Lovely free tool for online business, intuitive set up and available for free. Very helpful customer support too!

Lumber Grand

Feb 04, 2025  on Shopify

Great Customer Service!

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