Reviews: Chatty AI Chatbot & Live Chat

Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,361)

Overall rating

5

820
4

29
3

3
2

1
1

3

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
Ease of setup and user-friendly interface.
Customizable features suitable for brand alignment and FAQ management.
Valuable free version with reasonable paid plan options for scaling.
Effective AI integration for handling complex customer queries and responses.
Fast and efficient problem-solving approach by the support team.

Common Concerns

Occasional feature inconsistencies and reliability issues.
Limited features compared to some other live chat applications.
Delay in adding expected new features such as Instagram support.
Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Galup® Store Ufficiale

Sep 22, 2024 on Shopify

Hana assist us in the process of creation. She was very fast and effective. Thank you very much!

Mini1080

Sep 22, 2024 on Shopify

perfect team, perfect customer support 5/5

Ramissio

Sep 22, 2024 on Shopify

Very useful features comparable to paid competition. Excellent support team ( thank you Hana! ) I look forward to using the app

Filmmaking Planner

Sep 21, 2024 on Shopify

The customer support was top notch quick, on the ball and efficient! I had a lady called, Hana she was brilliant.

Simply Smart Living

Sep 21, 2024 on Shopify

When a great product meets equally great customer support. Couldn't be happier with this app. Thank you, especially to Jasmine and Raymon for their swift and kind assistance!

Sanskari Swag

Sep 20, 2024 on Shopify

I like the app and the support. Jasmine and Maison was able to understand my concern and helped me without any trouble. Great support!

Echo Art

Sep 20, 2024 on Shopify

Top App. Vriendelijk en snelle reacties van Jasmine gekregen.

FELMENY

Sep 19, 2024 on Shopify

Mia is the best agent, she deserves all the best

Charming Beads

Sep 19, 2024 on Shopify

Fantastic app and cannot believe this is free! The FAQs are easy to build and and look great on the site. The chat widget is exceptional and has a mobile app so you can instantly reply to your customers, show them products, offer them promotions etc. The support team are also great and shoutout to Damian, Kevin and Judy who work tirelessly 24/7 with instant live support!

The Riman

Sep 19, 2024 on Shopify

Pamela was amazing help. also good app

Inkmeo

Sep 18, 2024 on Shopify

Its a all in one tool to communicate to our customers

Just NoNy

Sep 18, 2024 on Shopify

I would like to thank William and Lydia and maison for their support. The managed what I ask for . Thank you very much livechat helpdesk

Woodsoul

Sep 17, 2024 on Shopify

Coole Tools und wiele Änderungsmöglichkeiten. Schneller Support und toller support! Grüße gehen an Lydia and Maison <3

FreshCloud

Sep 17, 2024 on Shopify

hana helped me give her a raise

vintageandkickz

Sep 16, 2024 on Shopify

Useful app, the support is very helpful - especially Audrey!!

THE VINTAGE REALM

Sep 16, 2024 on Shopify

Great app and excellent customer support. It helped us fulfill our needs! Highly recommended to all shopify store owners.

Amiy Naturals

Sep 16, 2024 on Shopify

Excellent app, and great support by Damian

The Prayer Mat Official

Sep 16, 2024 on Shopify

I really like this application. It have all the feature that I want to appear in my website. Not only that, Damian and Doris (the technical support) also guide me if I need a help and have been solve my issues.

Ultmax

Sep 15, 2024 on Shopify

Great help. Thanks.

Ell Soll Fashion

Sep 15, 2024 on Shopify

Great support! Nice app, has a lot of options and features.