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Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,508)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

SOOTHLA Sweden

Jan 28, 2025  on Shopify

The interface of the app is very user-friendly. It took me less then 30minutes to install it. Big shout out to the amazing customer service from Hana. Would highly recommend to anyone!

Casa Cultiva

Jan 27, 2025  on Shopify

El servicio de Hana es excelente y eficiente.

SkinmedShop

Jan 27, 2025  on Shopify

I really needed assistance in setting up the app on our shop. Charles was so helpful and helped me with all my queries. He was very friendly and sent screenshots of all the steps i needed to take, so i was able to do what i needed to in a really swift manner. Only just started using the app so i can't review this just yet, but i'm giving 5* based on the excellent customer service i received from Charles :)

Osmo Canada Store

Jan 27, 2025  on Shopify

Really helpful!

Vintage Wholesale Europe

Jan 27, 2025  on Shopify

Great support team. Thank you Hana!!

uMugqa Studio

Jan 27, 2025  on Shopify

There is lots of support for the app, easily install and links to all channels including social media.

Baba Dzsungel

Jan 27, 2025  on Shopify

Amazing tool and awesome service! Chatty has made our customer support so much easier! The live chat with the AI chatbot is super fast, and the customizable widget looks great with our brand. Love the FAQ hub and how easy it is for customers to track orders. Big thanks to Hana from customer service—she’s so sweet and helpful! Chatty is a game-changer for any business.

Ninetynine Dreams

Jan 26, 2025  on Shopify

amazing app and amazing customer service, thanks again Jade!!!

Orbitz TV

Jan 24, 2025  on Shopify

The Avada team is amazing. Audrey was great and helped me with a simple issue. Then got me setup with some more advance settings. Great to work with great product.

Handmade Orgonites

Jan 23, 2025  on Shopify

Prakash was really helpful in fulfilling my request. I recommand

Buy Cheaply Furniture

Jan 23, 2025  on Shopify

great service

Nicebeam

Jan 22, 2025  on Shopify

Easy to Use, great customer service!

Iniova

Jan 22, 2025  on Shopify

Très bonne application et très bon support client !

EssentialTrails.com

Jan 22, 2025  on Shopify

Great support. Very quick and easy to use and very friendly advisor. I'm a newbie so need a lot of help and it's great to know I can reach out any time.

TechRaze

Jan 22, 2025  on Shopify

Great experience, easy to use, and the free version is full of options and settings. Support is very quick and always helps with the problems I had. Thank you, Damian! :)

Knife Shift

Jan 21, 2025  on Shopify

I've been impressed by the robust features Chatty has across the app. I found it while searching for solutions to add a neater customer FAQ page/help center to my site and ended up being surprised by how well developed its full customer-chat widget was. The ChatGPT integration for better automated customer support is a bonus. Plus, all these features are available on the Free plan, and the paid plans seem quite reasonable should I need to scale to add more support agents. The app's support team has been very responsive with helping me, as well. Thanks for the assistance, Damian.

Onisa Coté

Jan 21, 2025  on Shopify

i got answers really quick and they solved my problem. They indeed reported one additional incident that will be fixed soon i hope!

Lasaire

Jan 21, 2025  on Shopify

Thank you Damian for the quick and good help! Highly recomend :)

Wonders Artist

Jan 21, 2025  on Shopify

orcha

Jan 20, 2025  on Shopify

Such a great app and the support was even better. Had a few edits that needed to be done and they were completed in a few seconds!!!

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