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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,361)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Bearesteps.com

Oct 02, 2024  on Shopify

Good support, Damian is a king.

Jorge Isaac Art

Oct 02, 2024  on Shopify

great chat feature

Plivore

Oct 01, 2024  on Shopify

Thank you very much Charles for your invaluable help! You solved my problem quickly and efficiently. I particularly appreciated your responsiveness and professionalism throughout our collaboration. I won't hesitate to call on you again for other projects. Many thanks again!

A Humbles Creation

Oct 01, 2024  on Shopify

I definitely would reccomend this app for others to use. Hana did an amazing job assisting me.

Casatlantic

Oct 01, 2024  on Shopify

Great service from Audrey and Toby.

VESPASTORE

Oct 01, 2024  on Shopify

super app! Audrey hat mir bei meinen Problemen geholfen und eine erfolgreiche Lösung gefunden. Super Service + Angebot!

AMEEZ.

Sep 30, 2024  on Shopify

Audrey heeft mij heel goed geholpen! Ze begreep ook goed wat ik bedoelde. Ze heeft mijn pagina FAQ weer goed ingesteld! Dankjewel!

EcoHerbs

Sep 30, 2024  on Shopify

Jasmine is very helpful in all my questions. this apps is very useful.

Jaloo

Sep 30, 2024  on Shopify

Precisei de suporte para configuração o APP e fazer o FAQ aparecer na página correta. Fui atendido pela "Hana", uma pessoa muito atenciosa e com muita pratica. Estou muito satisfeito com o suporte e a facilidade do APP.

JUMA PET STORE

Sep 30, 2024  on Shopify

It's a great app with lots of features. I love how simple and clean the interface is. So much love for this! The support team is great too. I want to thank Damian and Doris for helping me with some issues and getting them fixed very quickly. I'm so excited to use Chatty on our website, allowing customers to message us easily. Thanks for the great app and support!

FitBox Evolution

Sep 30, 2024  on Shopify

Chatty has been a fantastic addition to my store. It’s super easy to use, and the functionality is exactly what I was looking for to improve customer engagement and customer service concerns. The customer support team has been nothing but impeccable, especially Hana, she's Always going above and beyond to assist with any questions or issues. Highly recommend this app!

KIDS Giftshop

Sep 29, 2024  on Shopify

Had some trouble figuring out the language settings, but Audrey from customer support helped me out quickly. App works great.

E3Tuning

Sep 29, 2024  on Shopify

A great live chat app! Feature rich with great, responsive support.

Mesmo

Sep 29, 2024  on Shopify

Quick replies and issues are solved very quick!

Tesmarzauberartikel

Sep 29, 2024  on Shopify

Schnelle Einrichtung, guter Support.

sassysis.beautylab

Sep 29, 2024  on Shopify

The CSS style can be customized. The online help provided is very timely and useful, especially Hana from Avada Group 2 who provided me with great help. Thank you!

colmashi

Sep 28, 2024  on Shopify

I want to thank Sonny, who is from the support team. He did a great job. I wanted to raise the button a bit on the phone and on the computer. I spoke to the support team and it only took a few minutes to get everything fixed. Sonny from the support team spoke to me. He is really nice and friendly. It only took me five minutes to do everything. I appreciate it very much and thank him from the bottom of my heart. Knowing that the application is integrated and very good. Thank you again, my friend Sonny.

June Wall Art

Sep 27, 2024  on Shopify

Thanks for Hanna's great support, very quick response and helpful.

Smartinserts

Sep 27, 2024  on Shopify

Great, Abby was very helpful, since the app didn't appear on the sore, and he reached to one of the tech support, Doris, and they quickly solved the problem just under minutes.

Chefee Robotics

Sep 27, 2024  on Shopify

Audrey was great in resolving my issue. Great communication by their team.

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