Chatty App Review: Features, Pros & Cons for Shopify

Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,508)

Overall rating

4.9

5

1,131
4

35
3

5
2

3
1

7

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
Ease of setup and user-friendly interface.
Customizable features suitable for brand alignment and FAQ management.
Valuable free version with reasonable paid plan options for scaling.
Effective AI integration for handling complex customer queries and responses.
Fast and efficient problem-solving approach by the support team.

Common Concerns

Occasional feature inconsistencies and reliability issues.
Limited features compared to some other live chat applications.
Delay in adding expected new features such as Instagram support.
Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

le'sourdo®

Feb 27, 2025 on Shopify

great experience

Centroingrossobimbo

Feb 26, 2025 on Shopify

ottima app e l'assistenza è super efficace

Finqa GmbH

Feb 26, 2025 on Shopify

Jasmine and Doris are very nice! Very patient and professional, and helped me with a lot of questions.

BABARONI UK

Feb 25, 2025 on Shopify

Very good app! I had some problems using the app and I really appreciate ANNA's helpful response! I will definitely recommend it to others!

LUXO Floors

Feb 25, 2025 on Shopify

Thank you Sonny for prompt reply.

Lapodo Ltd

Feb 25, 2025 on Shopify

What can I say, this is an awesome Chat app. We've been using it for about a month now. It has everything you could possibly need along with a very intuitive AI assistant. The support if you have a problem is amazing, Hana, helped resolve a few niggles I was having in a very quick and friendly manner. Worthy of 5 stars.

Evirum

Feb 24, 2025 on Shopify

Very good, helpful, friendly, on time, and professional customer service

Amavibeauty

Feb 24, 2025 on Shopify

Anna from the help team was amazing she helped me configure the specific settings I needed

Starlight Trading Industries

Feb 23, 2025 on Shopify

Audrey was really helpful while setting up the app. Seems to be exactly what I wanted in a chat app!

Remarkable Top

Feb 22, 2025 on Shopify

Great app, got free plan for new business. Customer service was supportive to resolve questions and issues. Special thank for Audrey

Sporta

Feb 22, 2025 on Shopify

Im really thankful that Audrey helped with my question. She had patience and listened to my problem. Im really happy about the service and look forward to chat with you again!

LUMINOUS COFFEE

Feb 21, 2025 on Shopify

goodiemugs

Feb 21, 2025 on Shopify

Worked with Jasmine and Anivia to remove the message bubble that was displaying 2 unread messages by default. Apparently, this is used to attract attention to the customers but I believe it would cause confusion so I reached out with my request to have it removed and within seconds it was rectified. Thank you Jasmine and Anivia!

On Wood Products

Feb 21, 2025 on Shopify

hana

Caravan

Feb 20, 2025 on Shopify

The support provided by Hana was great!

Anti Barking

Feb 20, 2025 on Shopify

good

ONGLES PRO

Feb 20, 2025 on Shopify

Great app and great support. Jasmine from support service is very efficient and kind.

mal

Feb 19, 2025 on Shopify

great support hana was killer

Reaux

Feb 19, 2025 on Shopify

Hana and Raymond have been helping me throughout the integration process for my website. They are so polite and so helpful teaching me what was wrong and resolving all of my issues. I am so happy that I decided to use Chatty versus the other apps. It's convenient, affordable, and has really helpful customer support. TYSM!

Enchilositos Treats

Feb 19, 2025 on Shopify

Easy to setup and works like a charm. Ran into an issue where needed a rep. Audrey was very helpful. Thank you for the great work yall!