Chatty AI Chatbot & Live Chat logo

Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,361)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

BEAUTY PLATZ

Oct 13, 2024  on Shopify

FrischePur

Oct 11, 2024  on Shopify

I am really happy with the App, Audrey was really nice and helped me fast.

Miro Store

Oct 11, 2024  on Shopify

The service is impeccable! Whenever I need assistance, the team is ready to help with efficiency and kindness. A special shout-out to Hana, who deserves a perfect score for her outstanding service.

Fullfite

Oct 11, 2024  on Shopify

Good customer service, Hannah and Toby where very helpfull!

MiniPharma²

Oct 11, 2024  on Shopify

My experience with Chatty: Livechat Helpdesk has been excellent, especially thanks to Hana, who helped me a lot. She was quick and efficient in answering all my questions, making the experience very enjoyable. A big thank you to the entire team for their support!

Nakluea

Oct 11, 2024  on Shopify

veramente un ottima app, a costo zero e con un supporto clienti super! Grazie Hana per avere risolto tutti i miei dubbi con estrema professionalità

Elmie Moci

Oct 11, 2024  on Shopify

RIAJN

Oct 10, 2024  on Shopify

Chatty checked all the boxes for a chatbot we were looking for including live chat, FAQs, various integrations, and more. First day with the app but installation was a breeze and the few minor inquiries I had Charles was right there to help. Another happy customer.

Divinus Furniture

Oct 10, 2024  on Shopify

We are beyond impressed! The features are amazing, and it has transformed how we engage with our customers in real-time. The user interface is intuitive, making it easy for our team to use. What really stood out, though, was the exceptional customer support. Damian, in particular, went above and beyond to help us set everything up smoothly and answered all our questions promptly. We couldn't have asked for a better experience. Highly recommend this app and their incredible support team!

Raje Mirrors

Oct 10, 2024  on Shopify

I highly recommend this app. It's very easy to use, and the support is incredibly quick. I was pleasantly surprised by how my issue was resolved in just a few minutes. Highly recommend!

Beloroa Multistore Den Haag

Oct 10, 2024  on Shopify

Makkelijk te gebruiken en super snel geholpen door Hanna van de klantenservice!

Lit Lamps Digital

Oct 10, 2024  on Shopify

The support chat is fantastic! The response time is quick, and the team is knowledgeable and helpful. They offer clear solutions and follow up to ensure everything is resolved. It's a reliable resource for any store owner looking for efficient support. I was assisted by "Hana" and it was great support.

zhongshan sunshine hardware Co., Ltd

Oct 10, 2024  on Shopify

This application is very user-friendly. The service was very good. Thank you for Hana's help as well!

Mi CHARGE

Oct 09, 2024  on Shopify

Audrey

Guarding Dental Guards

Oct 09, 2024  on Shopify

Good App with all you need functions. Support Abby is reply fast and helpful.

livni-jewelry

Oct 09, 2024  on Shopify

I just started working on the app, it seems good and convenient to me, in the meantime I used a complete service and received a good response

Fivemscript.store

Oct 09, 2024  on Shopify

Nice app, supper fast support!

SELENA

Oct 08, 2024  on Shopify

Great app, Great support. Damian and Sonny helped me out with a problem and everytime I need something they are there to help!

Plantees

Oct 08, 2024  on Shopify

abby helped me very good and she fixed the problem!

Zoom Bags

Oct 08, 2024  on Shopify

abby è stata magnifica a risolvere tutti i miei dubbi grazie.

Scroll to Top