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Customer reviews: Chatty AI Chatbot & Live Chat

Develop by Shopify

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,734)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Evolvens Budapest

Aug 30, 2025  on Shopify

Thank you Jasmine, for the prompt and effective help. Evolvens team

CozeeCoo

Aug 30, 2025  on Shopify

It can be overwhelming integrating a new App with a beloved website. Jasmine was incredible. She dove into custom settings with me, was very knowledgable and incredibly patient. I am left excited for the support Chatty is providing for my customers. The tracking feature is great!

Ember Empress

Aug 29, 2025  on Shopify

Got help from Jasmine and she was super quick to answer and explained everything very well! Great!

Buy Me Japan

Aug 29, 2025  on Shopify

I'm thoroughly impressed with this AI chat app! The support team, especially Jade is incredibly responsive, efficiently resolving any issues that arise. More importantly, the app has significantly boosted sales for my store by enhancing customer engagement and streamlining interactions. Highly recommend for any business looking to leverage AI for better customer service and increased sales.

AMULET RING STORE

Aug 28, 2025  on Shopify

I’ve been using the Chatty app for my Shopify store, and it has been an excellent experience. The app works smoothly and helps me manage customer communication more efficiently. One of the best parts is the support team—especially Sonny, who has always been quick, friendly, and very helpful whenever I needed assistance. This app is simple, reliable, and truly adds value to my business. I highly recommend Chatty to any Shopify merchant who wants a professional and easy-to-use live chat solution backed by outstanding support.

Coogee Bikes

Aug 27, 2025  on Shopify

Cutomer service just blows my mind, it is just phenomenal. Liz is awesome, I hope to work again with her in the future!

Scelleuse Pro

Aug 26, 2025  on Shopify

Auvya

Aug 26, 2025  on Shopify

Review for Chatty & Support (Abby) I want to give special thanks to Abby for her outstanding support. She was very professional, attentive, patient, and incredibly kind. She responded to my request quickly and efficiently, which is rare and truly appreciated. As for the Chatty app, I’m genuinely impressed. It meets all my expectations and allows me to offer my customers a smooth and enjoyable user experience. I run a store in the pet niche, and it’s very important to me that we communicate with our customers in an enthusiastic and always positive tone. Even while I was asleep, the bot managed to do exactly that – it interacted with my customers naturally, almost like a human, while also keeping certain sensitive information private and confidential. I highly recommend this app: with Chatty, I know my customers will always receive reliable 24/7 service and never lack support. Thank you again to the whole team, and a big shoutout to Abby .

HAPPY JUMP

Aug 26, 2025  on Shopify

so good!! hana

Stella & Milo's

Aug 24, 2025  on Shopify

Temptico Čokolada

Aug 24, 2025  on Shopify

Always very helpful support. I am using a couple of apps from Avada, and it is always a great experience. Jasmine solved my problem very fast today.

Aurea Luxury Lab

Aug 24, 2025  on Shopify

I had a great experience with Hana from the Chatty customer support team. She helped me quickly and efficiently with the configuration and setup of my chatbot. Hana was not only incredibly kind and patient but also very knowledgeable and competent. Her clear explanations and fast support made the whole process smooth and stress-free. Excellent customer service!

Qumir

Aug 24, 2025  on Shopify

hana

STOYIK Athletics

Aug 23, 2025  on Shopify

Très complet, le service client très réactif. Merci à Jasmine !

Wheel Clearance

Aug 23, 2025  on Shopify

Finally a chat bot that isn't impossible to set up and actually works. Amazing support. How it should be. Jasmine is a rockstar

TiCAA

Aug 22, 2025  on Shopify

The support is great! Every question was answered quickly, and when it was a bit more difficult, the staff went to great lengths to fix the problem. I enjoy writing to support.

Bouge Moi Shoes

Aug 22, 2025  on Shopify

there's an update issue. But the customer service sort it out. Hope there won't be similar things happening in the future.

LensShop

Aug 21, 2025  on Shopify

Me ajudou muito na configuração do app, ficamos bastantes tempo para resolver e a Jasmine ficou cada minuto comigo, me acompanhando até o problema ser resolvido, super recomendo!

Super Glue Colle 21

Aug 21, 2025  on Shopify

Good experience with Chatty, thank you Sonny for your help ! It's a magical application !

Love That Scent

Aug 21, 2025  on Shopify

Ai Chatty has been an absolute game-changer for our customer service. The AI has helped us answer so many customer questions regarding fragrances, especially when we're too busy to respond right away. It's truly a lifesaver. Their customer care is amazing, too. They really take their time to help with any questions we have. Alyssa has been incredible, helping us set everything up correctly and making the entire process seamless. Highly recommend!

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