Reviews: Chatty AI Chatbot & Live Chat

Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,361)

Overall rating

5

820
4

29
3

3
2

1
1

3

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
Ease of setup and user-friendly interface.
Customizable features suitable for brand alignment and FAQ management.
Valuable free version with reasonable paid plan options for scaling.
Effective AI integration for handling complex customer queries and responses.
Fast and efficient problem-solving approach by the support team.

Common Concerns

Occasional feature inconsistencies and reliability issues.
Limited features compared to some other live chat applications.
Delay in adding expected new features such as Instagram support.
Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

LineArtRoom

Oct 22, 2024 on Shopify

Easy and user-friendly to set up this app. Although, I have run into some issues during my setup but Hana from the support team has been a great help to solve my issues. She is very patient and approachable when dealing with my issues. Thank you Hana for your support! This will be a great help in my business.

Emilia Wickstead

Oct 22, 2024 on Shopify

Great app - very responsive support team - Audrey has been so helpful

Goodielicious

Oct 18, 2024 on Shopify

Hana helped me so good! She is so lovely and she took effort and was really patient. There is no better helpdesk employe the Hana!!

Gentlemansritual

Oct 18, 2024 on Shopify

Very handy! Nice communication and quickly helped.

BAEMP COM

Oct 18, 2024 on Shopify

Recommend! Fast reply easy to navigate Especially Hana

April Yang‘s store

Oct 18, 2024 on Shopify

Mubimart

Oct 17, 2024 on Shopify

"Highly Recommend – Excellent App and Amazing Support!" I'm incredibly satisfied with the Chatty app, and I highly recommend it to anyone looking to enhance their Shopify store. It's super easy to use and extremely helpful for streamlining communication with customers. The app works flawlessly and has quickly become an essential part of my store's operations. On top of that, their support is fantastic! Charles, their support agent, has been a great help—very responsive, friendly, and genuinely cares about solving any issues. This level of customer service really stands out. Overall, Chatty is a must-have app for any Shopify store owner. Five stars!

GO LONGBOARD

Oct 17, 2024 on Shopify

thank you for your support Jasmine and Maison you were fantastic!!!

omniway

Oct 17, 2024 on Shopify

jasmine a etait tres gentille et a repondue a tout mes demandes!

VEYAN® España

Oct 17, 2024 on Shopify

Very good service!! thank you!

Ebenbild

Oct 17, 2024 on Shopify

I had some issues and contacted the support team via Livechat. Abby was super supportive and helped me solving the issue really quick.

ANLAN

Oct 15, 2024 on Shopify

服务态度很好，非常值得推荐的一款应用插件

My Store

Oct 15, 2024 on Shopify

Very quick and understanding about my store and it's needs, would recommend, Damian was super helpful

Fahriamo

Oct 15, 2024 on Shopify

Best thing about the app is the customer service

doyos

Oct 15, 2024 on Shopify

great app and hanna helped me very fast and efficient with some customizations. recommended

Pronto Shop

Oct 14, 2024 on Shopify

great support (Hana! I like you), great app and easy to edit and follow.

YardSigns.com

Oct 14, 2024 on Shopify

Review for Hanna Excellent customer support.

Eye Catchey

Oct 14, 2024 on Shopify

My experience with Chatty has been nothing but amazing help and guidence. I would recommend using them. It is efficient and friendly. Thank you Chatty Team.

HISMICRO

Oct 14, 2024 on Shopify

so goood APP, so good service.

LENON B

Oct 13, 2024 on Shopify

J ai eu besoin d aide pour paramétrer certains point de l application et j ai eu Damian en ligne qui a été très professionnel et efficace. Il a résolu ma situation rapidement, avec patience et bienveillance. Je recommande !