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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,361)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

ZAC Laser

Oct 29, 2024  on Shopify

Great for use. Top Service

INSIVE

Oct 29, 2024  on Shopify

My Store

Oct 29, 2024  on Shopify

Great service! Easy to use! Customer service is exceptional! Hana is attentive and here to help! She is such a fast replier and understands everything I want for my FAQ page. She goes above and beyond to help fix certain problems for me! Highly Recommend the app!

E-Cook Essentials

Oct 29, 2024  on Shopify

great customer service. specially Emily helped me a lot getting familiar with the app. great app, recommended!

TARRAT

Oct 28, 2024  on Shopify

Amazing support Hana helped me throught the process of some issues i had she was calm, clear and supportive with me i'm very gratefil with her and her support 100/10

Art Love by Byron

Oct 28, 2024  on Shopify

Audrey and Raymond were great! They really help me for all the things and was very responsive. Really appreciate!! Great customer service. 5 stars*****

Mega Toys

Oct 27, 2024  on Shopify

Great work from Hana, thank you so much !!!

snoofy

Oct 27, 2024  on Shopify

Today marks my first day using this app, and I’m already impressed! The live chat feature is fantastic for providing instant customer support, making it easier to engage visitors and encourage sales. Setting up the FAQs hub was a breeze, and it’s great for helping customers find answers on their own without waiting for a response. The chat widget customization is straightforward, letting me match it to my brand in just a few clicks. I’ve also tried the order tracking feature, which seems really convenient for letting customers check their order status on the go. I have to mention the outstanding customer support I’ve received so far. Hana and Damian have been incredibly helpful, guiding me through the setup process and answering all my questions promptly. Their support has made my first day using the app a great experience. So far, I’m really pleased with the app and look forward to seeing how it continues to improve my store’s customer service!

Zindano

Oct 27, 2024  on Shopify

I had an excellent experience with Sonny from the Chatty app support team! He was incredibly responsive and quickly helped me understand how the app works. Sonny provided clear, step-by-step instructions with helpful screenshots and arrows, making everything super easy to follow. His explanations were concise yet thorough, and I felt fully supported throughout. Fantastic service—thank you, Sonny!

TAELS JEWELLERY

Oct 26, 2024  on Shopify

Great customer service! very quick and easy to chat to

Zinora

Oct 25, 2024  on Shopify

Snel antwoord en fijne begeleiding wanneer je iets niet snapt.

ENCOREX

Oct 25, 2024  on Shopify

great support team. I had an issue and they helped me very quickly

Haume Rbeliki

Oct 25, 2024  on Shopify

The customer support team has been nothing but impeccable, especially Hana, she's Always going above and beyond to assist with any questions or issues.

Novojenus

Oct 24, 2024  on Shopify

Very useful. 24/7 technical support. Special thanks to Hana from customer relations.

kunafa.pk

Oct 24, 2024  on Shopify

I’ve been using the free version of Chatty for my Shopify store, and it has been fantastic! The app is user-friendly and what truly sets Chatty apart is their exceptional support team — they’re quick, helpful, and go above and beyond to resolve any issues. Highly recommend it for anyone looking to enhance customer support!

eureka

Oct 24, 2024  on Shopify

Hana from the support team was very helpful and responsive. Amazing service

Saright Garment -Custom Sleepwear Loungewear Manufacturer

Oct 24, 2024  on Shopify

Hana helped me solve the FAQ icon problem. She was very nice. I am very grateful.

My Store

Oct 23, 2024  on Shopify

Goeie en duidelijke service en fijne app om te gebruiken! Ïk heb zojuist met een medewerker (Damian) gesproken en die heeft me goed geholpen vandaag.

wyldrose

Oct 23, 2024  on Shopify

My experience have been great. It does what I need during my first setup of my website, and answers my queries responsively. Special thanks to Damian for the help!

PollyTips

Oct 23, 2024  on Shopify

I received help immediately, even at 1 AM. Hana was very helpful and nice, fixing my issue in under 5 minutes. The customer service is amazing. I highly recommend this app!

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