Chatty App Review: Features, Pros & Cons for Shopify

Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,508)

Overall rating

4.9

5

1,131
4

35
3

5
2

3
1

7

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
Ease of setup and user-friendly interface.
Customizable features suitable for brand alignment and FAQ management.
Valuable free version with reasonable paid plan options for scaling.
Effective AI integration for handling complex customer queries and responses.
Fast and efficient problem-solving approach by the support team.

Common Concerns

Occasional feature inconsistencies and reliability issues.
Limited features compared to some other live chat applications.
Delay in adding expected new features such as Instagram support.
Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

AfroVanilla

Mar 20, 2025 on Shopify

I am verry happy i had a good help from Audrey, she answers all my questions and assiste me until the end :) She is very friendly and profesionnal too Thanks again

La Ciencia Dice

Mar 20, 2025 on Shopify

Hana es un crack, tremendo soporte.

PalFish

Mar 19, 2025 on Shopify

They are such a great team to work with. I was able to change any settings I needed and they responded to my questions quickly.

EVGreen Power

Mar 19, 2025 on Shopify

DGC

Mar 19, 2025 on Shopify

Good APP, Thanks

HIKOCO

Mar 19, 2025 on Shopify

Great

A Fragrance Story

Mar 18, 2025 on Shopify

Absolutely amazing app! The interface is user-friendly, and it's incredibly easy to navigate. What really stands out is the excellent support I received from Hana, she was super helpful, responsive, and made sure all my questions were answered quickly. Highly recommend Chatty for anyone looking for a great communication tool with top-notch customer service!

Mind Alive

Mar 18, 2025 on Shopify

Abby helped me in seconds, and the changes look amazing! Great service!

Aromapoetica

Mar 17, 2025 on Shopify

app di facile intuizione e con molte possibilità di personalizzazione, consigliatissima, soprattutto per l'assistenza immediata, preparazione degli assistenti, e gentilezza. In particolar modo di Hana, la quale ha saputo guidarmi perfettamente nella personalizzazione dell'app. grazie Hana

TOTEM by Golf Council

Mar 17, 2025 on Shopify

Great app and great Customer Service!!

Silver Mug Coffee Co

Mar 17, 2025 on Shopify

Censored Cosmetics

Mar 16, 2025 on Shopify

Amazing service from Alyssa and best apps in Shopify

WoofBitz

Mar 15, 2025 on Shopify

Hana

MFASCO

Mar 14, 2025 on Shopify

Helpful and timely support staff to assist in setup. Good Job!

Zenmen Health

Mar 14, 2025 on Shopify

Hana is awesome, thanks for the help! UI is easy to learn and use.

KinQ

Mar 13, 2025 on Shopify

I just installed this app to see if it fits our requirements. Ran into a small issue concerning a language setting and Audrey helped me quick and perfectly with this. From what I can tell so far, the controls look simple and first impression of the support was excellent.

JAV Smart Board

Mar 13, 2025 on Shopify

Chatty is a nice app. It helps me a lot. And the service representative, Audrey responds so quick whenever I have some questions. Like!

upandfast

Mar 13, 2025 on Shopify

The settings of the application are very detailed. I encountered a problem when downloading the mobile app, but Audrey patiently guided me to successfully solve the problem.

Azurlis™ Botanical Skin Care

Mar 12, 2025 on Shopify

Excellent support from Jade, who was lovely, and a great APP. Many thanks Chatty Team. Warmest Regards, Fernanda

FAST STRAP

Mar 12, 2025 on Shopify

I like this app, helps me answer my customers questions they might have. Quick fast kind support from Hana.