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Customer reviews: Chatty AI Chatbot & Live Chat

Develop by Shopify

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,645)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

SERMILITAR

Jul 25, 2025  on Shopify

Muy buena atención al cliente

NailHandy

Jul 25, 2025  on Shopify

Super friendly and easy to use! Chatty makes it so convenient to manage messages across multiple channels in one place. The integrations are smooth, and the support team especially Hana is always so helpful and responsive!

COOBEE

Jul 22, 2025  on Shopify

Excellent assistance by customer support

TheBlueHose

Jul 22, 2025  on Shopify

Super cool App, easy to set up with help of their wonderful support team "Hana". We installed, setup and deployed in less than an hour. Thanks Hana

nutra-wave

Jul 21, 2025  on Shopify

Abby has been amazing! She went above and beyond to help us set up the Chatty app on our Shopify store. Super responsive, knowledgeable, and friendly throughout the whole process. Thanks to her support, everything is running smoothly. Great job, Abby!

QIDI AU Store

Jul 20, 2025  on Shopify

Hana provides very good help. Still in trial, the experience is good so far.

Skin Revealing

Jul 20, 2025  on Shopify

I really like Chatty AI—it’s simple to use and fits perfectly with my store’s needs. Big shoutout to Jasmine for helping me figure out where to change the AI name and avatar shown in customer chats. She was super helpful and made the process smooth and easy. Great support and a great tool overall!

Void Crown

Jul 18, 2025  on Shopify

Very helpful

Solarika.co.uk

Jul 18, 2025  on Shopify

Thank you Hana, for your help. Fast and easy!

SEXYMIZE

Jul 17, 2025  on Shopify

Super App, komplett anpassbar, umfangreiche Funktionen. Wenn mal etwas nicht gleich klappt, einfach den Support kontaktieren, der ist jederzeit erreichbar. Alle Supportmitarbeiter sind super freundlich und hilfsbereit. Ich hatte das Vergnügen mit Sonny, er hat mir sofort geholfen und mein Problem gelöst. Ich kann die App nur empfehlen.

UpstorePlus

Jul 17, 2025  on Shopify

What a Best app to use. All the set up was smooth. Great support. Especially by Jade and Henna. They helped me through the navigation easily. Jade and Henna were all the more supportive. I loved this app.

Fantasy Nails

Jul 17, 2025  on Shopify

Chatty's set up along with their customer help is outstanding. A special thank you to Jade, for making our experience a 10/10.

OtherWorld Fashion

Jul 16, 2025  on Shopify

Chatty makes it really easy to organise my FAQs and show them to customers in a clean, simple way. What I love most is that it supports all kinds of communication, WhatsApp, Messenger, Instagram, email so no matter how customers prefer to reach out, I can offer it. Support has also been great. Every time I’ve had an issue, the customer service team fixed it fast. That’s a big bonus. Overall, it’s a solid app that just works, makes life easier on both sides.

Annaise Store

Jul 15, 2025  on Shopify

Hana, was quick to respond and resolved the issues with the app on my store efficiently.

VanillaPura

Jul 15, 2025  on Shopify

Great service so far, and a very positive experience. Audrey was very helpful in my first service chat. Pleased with early results. AI only works with chat - hoping that feature can be expanded to FB and IG messenger as well as emails.

myLashy

Jul 15, 2025  on Shopify

The app is easy to use, and the support team is very helpful and responsive. Thanks to Audrey, my questions were answered quickly and professionally.

Pettypurse

Jul 14, 2025  on Shopify

Great App, especially Sonny helped me on my last problem. :)

Olivia Macaron

Jul 14, 2025  on Shopify

Wonderful customer service. Liam was awesome!

Welli | Wellness made easy!

Jul 13, 2025  on Shopify

Great experience! Andrew and Jasmine were really helpful! This app is also very useful, highly recommended!

Ecowears.pk

Jul 12, 2025  on Shopify

Excellent AI Chatbot for Shopify – A Game-Changer for Our Store! Chatty has completely transformed the way we handle customer support on our Shopify store. From instant replies to 24/7 engagement, it makes communication smooth and efficient. The AI is smart, context-aware, and surprisingly accurate in handling queries about orders, returns, sizing, and even promotions. What we love most: Instant customer response — no more waiting times. Customizable and easy to set up — seamless Shopify integration. Reduces support workload — fewer manual tickets and follow-ups. Boosts sales — by guiding visitors in real time. Our customers appreciate the quick answers, and we’ve seen a noticeable increase in conversion rates since integrating Chatty. Highly recommended for any Shopify store looking to improve customer service and automate repetitive tasks without losing the human touch.

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