Reviews: Chatty AI Chatbot & Live Chat

Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,361)

Overall rating

5

820
4

29
3

3
2

1
1

3

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
Ease of setup and user-friendly interface.
Customizable features suitable for brand alignment and FAQ management.
Valuable free version with reasonable paid plan options for scaling.
Effective AI integration for handling complex customer queries and responses.
Fast and efficient problem-solving approach by the support team.

Common Concerns

Occasional feature inconsistencies and reliability issues.
Limited features compared to some other live chat applications.
Delay in adding expected new features such as Instagram support.
Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Suzi Allure

Nov 08, 2024 on Shopify

Abby was incredibly helpful and responded quickly, making me feel valued as a customer. Her support was efficient and friendly. Highly appreciated!

Tomoloo Mobility

Nov 08, 2024 on Shopify

very responsive

Silver Shiner

Nov 08, 2024 on Shopify

Vere good and easy, Thank you @hana

The View From My Rear

Nov 08, 2024 on Shopify

Audrey was amazingly helpful and resolved all of my issues.

GiftsGrid

Nov 08, 2024 on Shopify

Audrey and Maison provided quick assistance in resolving my issue. Thank you very much!

Clickcasa

Nov 07, 2024 on Shopify

Ottima assistenza e impeccabili

AnySong

Nov 07, 2024 on Shopify

Thanks to Hana for her help. If any problems occur, customer service will solve them as soon as possible.

Orin Studios

Nov 06, 2024 on Shopify

Excellent, immediate, support! Helpful through support and beyond! Sonny is great!

ARISTO

Nov 05, 2024 on Shopify

So far, Chatty has been working great for my store. It's easy to use and integrates smoothly. The support team is also top-notch—Abby is very friendly and has been especially helpful in resolving a few issues quickly. Highly recommend!

Extinction Soliade

Nov 05, 2024 on Shopify

Always perfectly helpful, Sonny and Charles go straight to solutions.

BENU

Nov 04, 2024 on Shopify

Really nice app and great (fast and accurate) support! Big thank you to Jasmine and Raymon for the support. Also great app for shopify when you need several languages.

Joyful Dreamer®

Nov 03, 2024 on Shopify

It is a great app and has wonderful customer service

Vavansi

Nov 03, 2024 on Shopify

Top service, super snel geholpen door Anna!

Chiputt

Nov 02, 2024 on Shopify

Took me 10 min to set it up easy peasy, tried it, and decided to upgrade to paid plan immediately because 1. it's very user and admin friendly; 2. the functions are very helpful for me to stay in touch with potential customers; 3. great customer service from Audrey and Toby. Highly recommend for anyone who wants a easy-to-set-up yet extremely powerful and functional live chat app!

FitBoostMedia

Nov 01, 2024 on Shopify

great work with the app. great support from hana <3

ImpressionPlan.be

Nov 01, 2024 on Shopify

Thanks Hanna, for the smooth and quick help via chat. 100% satisfied!

The Bael Tree

Nov 01, 2024 on Shopify

Hana was incredibly helpful with my query about the Chatty app on Shopify! She quickly provided detailed information and went above and beyond to ensure I had everything I needed. Her professionalism and friendly support made all the difference. Thank you, Hana!

voltfahrer

Nov 01, 2024 on Shopify

Hana was the best assistance I got, quick and effective support. Really recommended.

Bark & Brush

Oct 30, 2024 on Shopify

A big shout out to Emily & the rest of the customer service team for going above and beyond and always helping me. I am un-experienced with coding and this is something they were happy to help me with. Highly recommend!

Paris House Of Beauty

Oct 30, 2024 on Shopify

I've had this app for abut a year and its been great since day 1. I've recently had to reach out to customer support and Audrey was amazing. She was very helpful and super efficient.