Chatty App Review: Features, Pros & Cons for Shopify

Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,734)

Overall rating

4.9

5

1,418
4

41
3

6
2

7
1

9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
Ease of setup and user-friendly interface.
Customizable features suitable for brand alignment and FAQ management.
Valuable free version with reasonable paid plan options for scaling.
Effective AI integration for handling complex customer queries and responses.
Fast and efficient problem-solving approach by the support team.

Common Concerns

Occasional feature inconsistencies and reliability issues.
Limited features compared to some other live chat applications.
Delay in adding expected new features such as Instagram support.
Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Allude München

Sep 17, 2025 on Shopify

nice

PharmaPower

Sep 17, 2025 on Shopify

Hana top assistant!

DH International Trading Inc.

Sep 17, 2025 on Shopify

The Application is easy to use, has several well rounded features, the Live Chatbox and AI Assistant features are also very good, may causes some lags one low-end devices; however, the support team is extremely friendly, helpful and professional. Hats off to the support team, especially Liam and Hana. We are still in the application testing stage before subscription but very promising. Highly recommended.

Tawshia

Sep 16, 2025 on Shopify

This app has been a wonderful addition to my Shopify store. It’s simple, intuitive, and works exactly as expected. What really stands out is the outstanding support — Hana has been incredibly kind, responsive, and supportive throughout the whole process. The combination of a reliable app and such great customer service makes this a 5-star experience. Highly recommended!

PURE Sports Nutrition

Sep 16, 2025 on Shopify

Very good app, comprehensive solution. Team are very quick to respond and also take on board product development requests.

DH International Trading Inc.

Sep 15, 2025 on Shopify

The Application is easy to use, has several well rounded features, the Live Chatbox and AI Assistant features are also very good, may causes some lags one low-end devices; however, the support team is extremely friendly, helpful and professional. Hats off to the support team, especially Liam. We are still in the application testing stage before subscription but very promising. Highly recommended.

Bellavista Bottega

Sep 15, 2025 on Shopify

Hana was amazing support. The app works amazingly!

Gessmarket

Sep 15, 2025 on Shopify

I received a quick answer to my question. Thanks, Hana, for your help.

Lilla Världen

Sep 15, 2025 on Shopify

Great support!, Great app! Very helpfull tool!

HIKARU CARDS

Sep 14, 2025 on Shopify

Herzlein Fashion

Sep 13, 2025 on Shopify

Exceptional functionalities; excellent support - I can highly recommend this app

Vante

Sep 12, 2025 on Shopify

Customer support and the app itself is very good. worth it to try it out, you wont regret it. (Sonny was my customer support, I don't know about other people but Sonny was great)

Reef Telecom

Sep 11, 2025 on Shopify

Been looking for a new livechat solution for months, so far Chatty has been great! Also giving a shout out to their support, specifically Sonny! He solved my issue within 30 seconds and helped me fix a couple of things I didn't even notice were not set up right. Try it out!

Fall Into Pumpkins

Sep 11, 2025 on Shopify

Hana provides amazing customer service and is extremely patient and helpful. It makes using Chatty worth it.

TheMassageChair.com

Sep 10, 2025 on Shopify

This Live Chat APP is super easy to setup and support Hana is super helpful, solve my problem in a second! Highly recommend!

Autobongs

Sep 10, 2025 on Shopify

there customer support is next level, and Hana did an amazing job with doing css adjustments.

Candock

Sep 09, 2025 on Shopify

We use chatty for our website to be able to support and assist every customer during their nvaigation. The app is very easy to set up and link to any shopify based website and it learns very fast. The test environment is very helpful and the support team is always present and amazing. Had an issue last night and Hana was efficient and fast in providing a solution helping us continuously optimizing our littl chat bot.

Sandaro Home Shop

Sep 09, 2025 on Shopify

Hana ist gut

AmaUno

Sep 09, 2025 on Shopify

Hana me dio un muy buen soporte, amigable y rapida al responder

EKA Packaging

Sep 08, 2025 on Shopify