Chatty App Review: Features, Pros & Cons for Shopify

Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,585)

Overall rating

4.9

5

1,039
4

33
3

4
2

2
1

6

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
Ease of setup and user-friendly interface.
Customizable features suitable for brand alignment and FAQ management.
Valuable free version with reasonable paid plan options for scaling.
Effective AI integration for handling complex customer queries and responses.
Fast and efficient problem-solving approach by the support team.

Common Concerns

Occasional feature inconsistencies and reliability issues.
Limited features compared to some other live chat applications.
Delay in adding expected new features such as Instagram support.
Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Outdoor Connections

Mar 03, 2025 on Shopify

Thanks to Hana, I was able to get my work done in a very short time.

Eloquacy

Mar 01, 2025 on Shopify

Great app, great customer support!

Zennova Carpet

Mar 01, 2025 on Shopify

Amazing support from the team, Sonny was very helpful and tried his best to get my widget set properly. highly recommended. thanks

Hevto Wetsuits Store

Mar 01, 2025 on Shopify

I had some issues while using the Chatty, but I received outstanding support from Jasmine and Raymond. They went above and beyond to assist me and resolve the problem quickly and effectively. Their help was invaluable, and I’m incredibly grateful for their exceptional customer service. Highly recommend this plugin and their amazing support team!

KupFoun

Feb 28, 2025 on Shopify

Awesome app and support. Sonny answers quickly and always resolves any issues!

Tweety's World

Feb 27, 2025 on Shopify

Very easy to set up and integrate. I loved that there was templates pre-written to facilitate and and speed up the set up process for the FAQ integration. They also make it very easy to reach support in case of questions during the set up. Sonny was very helpful, polite, and answers very fast.

BASKꝌ

Feb 27, 2025 on Shopify

Nice easy and user friendly app - very supportive chat assistants as well available for 24/7 for any questions! Happy with this app which is very affordable and in terms of functionalities similar as Zendesk or Freshworks! Would highly recommend this app!

MrPRICE.online

Feb 27, 2025 on Shopify

Seems great, big thanks to Hana for helping setup.

le'sourdo®

Feb 27, 2025 on Shopify

great experience

Centroingrossobimbo

Feb 26, 2025 on Shopify

ottima app e l'assistenza è super efficace

Finqa GmbH

Feb 26, 2025 on Shopify

Jasmine and Doris are very nice! Very patient and professional, and helped me with a lot of questions.

BABARONI UK

Feb 25, 2025 on Shopify

Very good app! I had some problems using the app and I really appreciate ANNA's helpful response! I will definitely recommend it to others!

LUXO Floors

Feb 25, 2025 on Shopify

Thank you Sonny for prompt reply.

Lapodo Ltd

Feb 25, 2025 on Shopify

What can I say, this is an awesome Chat app. We've been using it for about a month now. It has everything you could possibly need along with a very intuitive AI assistant. The support if you have a problem is amazing, Hana, helped resolve a few niggles I was having in a very quick and friendly manner. Worthy of 5 stars.

Evirum

Feb 24, 2025 on Shopify

Very good, helpful, friendly, on time, and professional customer service

Amavibeauty

Feb 24, 2025 on Shopify

Anna from the help team was amazing she helped me configure the specific settings I needed

Starlight Trading Industries

Feb 23, 2025 on Shopify

Audrey was really helpful while setting up the app. Seems to be exactly what I wanted in a chat app!

Remarkable Top

Feb 22, 2025 on Shopify

Great app, got free plan for new business. Customer service was supportive to resolve questions and issues. Special thank for Audrey

Sporta

Feb 22, 2025 on Shopify

Im really thankful that Audrey helped with my question. She had patience and listened to my problem. Im really happy about the service and look forward to chat with you again!

LUMINOUS COFFEE

Feb 21, 2025 on Shopify