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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,361)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Sprout Mate

Nov 15, 2024  on Shopify

nice support

Blossom Lane Cards & Gifts

Nov 14, 2024  on Shopify

I recently installed this app for my Shopify store, and I have to say, it’s been a game-changer. The features are exactly what I needed to allow customers to easily get in contact with us quickly via the online chat function. The interface is user-friendly, and it integrates seamlessly with my store. But what truly stood out was the customer support. I had a query about a specific feature, and Sonny was incredibly helpful. Not only did he respond quickly, but he also went above and beyond to ensure I understood how to make the most of the app’s capabilities. His patience and expertise made a potentially confusing situation a breeze to navigate. Thank you Sonny I am most grateful :-)

OvieBride

Nov 14, 2024  on Shopify

Awesome support – Jasmine did a great job to help me quickly with all my questions

My Store

Nov 13, 2024  on Shopify

Greate service, i like the fast reaply!!!!!!!!!

Pellet Sfeer

Nov 13, 2024  on Shopify

I needed some help to change colors so I opened the live chat and they immediately helpt me !

Veelo Cart

Nov 13, 2024  on Shopify

Very fast and quick response, Audrey is helpful as always

Vegas Party Favors

Nov 12, 2024  on Shopify

Great free app with a good support team to help with any questions

Firieya Hair

Nov 12, 2024  on Shopify

Hana was very professional and patient in helping me solve the problem. Thank you very much

Ingrocell®

Nov 12, 2024  on Shopify

Very good support! Suggested

Womens Outfit Store

Nov 11, 2024  on Shopify

very informative and patient Abby did a great job

BABEMA

Nov 11, 2024  on Shopify

Merci à Charles, réponse rapide et réponse juste !

Blademaster

Nov 11, 2024  on Shopify

Great app so far. Been very helpful in assisting our helpdesk. The FAQ section is working out great for us. Developers are helpful and responsive also.

BEAUHEIT

Nov 11, 2024  on Shopify

Fantastisk!

Domus Gluten Free

Nov 11, 2024  on Shopify

Ho risolto un problema grazie alla chat con Audrey, molto gentile e cordiale, mi ha spiegato come risolvere il problema passo per passo

Ginga Toys

Nov 11, 2024  on Shopify

I’ve been testing this app, and so far, it’s been impressive! The features are intuitive and seem well-designed, making it easy to navigate even while it’s still in testing. I had a few questions, and Hana from customer support was fantastic—quick to respond, knowledgeable, and genuinely helpful. Thank you, Hana, for making the experience even better! Excited to see where this app goes from here!

Gummy Club

Nov 10, 2024  on Shopify

Audrey was very helpful. Resolved my query quick and promptly. Great service

Elixrion

Nov 10, 2024  on Shopify

resolved all my issues

Sinful Blendz Coffee

Nov 09, 2024  on Shopify

Hana does a good job!

Toque De Midas

Nov 09, 2024  on Shopify

Quiero agradecer el apoyo que tuve por parte de Damian. Excelente atencion y me ayudo en todo momento para la configuración de esta maravillosa aplicacion. Gran persona,atento y dedicado Muchisimas Gracias Damian por tu paciencia

COOS COSMETICS

Nov 09, 2024  on Shopify

Look no further, this app has all the features your business need at a very affordable price. It has a clean design and their customer support is amazing. Damian and Hana has been a great help and I am not easy to please.

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