Reviews: Chatty AI Chatbot & Live Chat

Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,500)

Overall rating

5

959
4

33
3

3
2

1
1

5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
Ease of setup and user-friendly interface.
Customizable features suitable for brand alignment and FAQ management.
Valuable free version with reasonable paid plan options for scaling.
Effective AI integration for handling complex customer queries and responses.
Fast and efficient problem-solving approach by the support team.

Common Concerns

Occasional feature inconsistencies and reliability issues.
Limited features compared to some other live chat applications.
Delay in adding expected new features such as Instagram support.
Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Mademoiselle Biloba

Apr 17, 2025 on Shopify

Easy to paramter, very efficient and super customer service ! Even with free plan you can make a lot !

WEIZE

Apr 17, 2025 on Shopify

Chatty Inbox has completely transformed the way I handle my messages and tasks. It's like having a super-intelligent assistant who’s always one step ahead. Five stars all the way!

Everglam Beauty

Apr 16, 2025 on Shopify

Hana did a great job assisting me

Snoogs & Wilde

Apr 16, 2025 on Shopify

Have really enjoyed the set up process with highly available and friendly and capable customer service of Hana. Very nice app to use on the backend!

Oxford & Rose

Apr 16, 2025 on Shopify

App really easy to install and setup. Great features. Support very good and response.

Clarion Call Fiber Arts

Apr 15, 2025 on Shopify

So far so good! it's intuitive and customizable. Customer service is easily accessible, fast, and reliable. Definitely recommend!

Andrea Morando Boutique

Apr 15, 2025 on Shopify

Assistenza clienti formidabile

Jens

Apr 13, 2025 on Shopify

They were very kind, fast and helped me resolve a detail. Recommended

Huakoa

Apr 13, 2025 on Shopify

Absolutely love Chatty! This app has been a game changer for our store. The setup was super simple, and the AI bot is honestly impressive — it handles customer questions like a pro. What really stood out though is the customer support THANK YOU ABBY!. The team behind Chatty is incredibly helpful and responsive. Highly recommend if you're looking to level up your customer service!

Omni CleanAir

Apr 11, 2025 on Shopify

Hope there are more hidden feature explanations in the pages.

Endo Direct

Apr 11, 2025 on Shopify

Nice app with great customer service. Jasmine solved my issues without delay.

Elleti Collection

Apr 11, 2025 on Shopify

Team sempre disponibile, gentile e assistenza immediata!

Papenbreer

Apr 11, 2025 on Shopify

Einfache Einrichtung, netter Support, guter Preis, alles Bestens!

Bearhard Outdoor

Apr 11, 2025 on Shopify

Chatty is available with the free plan and I find these features sufficient for me, the Their customer service is very responsive, thanks Jade for your help. I would recommend this live chat app

Free Chérie Diamonds

Apr 10, 2025 on Shopify

Customer Service was very helpful in setting this app up. Thank you

Barista Delight

Apr 10, 2025 on Shopify

That´s everything i was looking for. We have AI Assistant and Live Chat options which is perfect. Also the support is perfect and helpful, especially Hana helped me a lot :)

Sweatband

Apr 10, 2025 on Shopify

I'm just taking my first steps in the app, but so far it's been very intuitive and user-friendly. What impressed me even more than the app itself is the excellent support team, especially Audrey, who responded quickly and solved my issue in no time, in the best possible way. It was truly a pleasure to work with her.

ArcMate Pty Ltd

Apr 09, 2025 on Shopify

Audrey was excellent to deal with. She promptly solved my issues within moments!

QIMIA NUTRITION

Apr 09, 2025 on Shopify

Perfect Support, Specially Jasmine with kind and helpful assist, continue the great job guys

Izzie Publishing

Apr 09, 2025 on Shopify

Very helpful and easy to use! Chatty made it super simple to set up a friendly virtual assistant on my store. It’s the perfect tool for improving customer experience. The support team (especially Mirra!) was fast, kind, and really helpful. Highly recommend!