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Customer reviews: Chatty AI Chatbot & Live Chat

Chatty is a Shopify app designed to enhance customer engagement through live chat and automated messaging. Reading reviews helps merchants evaluate its effectiveness, ease of use, and overall value for their store.

Reviews (1,585)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

Coaltown Coffee

Jun 10, 2025  on Shopify

We have used Chatty for approximately six months and couldn't be happier with the app's response rate, customizability, and AI chatbot functionality. Chatty's roadmap of improvements brings frequent updates with new features being launched weekly. Hana on their helpdesk was even able to help us optimise one of the recent feature launches, providing a tailored and friendly service. I would highly recommend this service for small to medium e-commerce stores looking to streamline their customer service department.

STee FRee

Jun 10, 2025  on Shopify

Great customer support provided by Prakash. Very happy!

Paper Whimsy Studio

Jun 07, 2025  on Shopify

I’ve had a great experience with this app and the support team has been amazing. Special thanks to Audrey – she was incredibly helpful, patient, and solved my issue quickly. Highly recommend!

Vils Clothes

Jun 06, 2025  on Shopify

Jasmine and Maison were very helpful to my issue and resolved it super w Thanks a lot

Riemann Kollektion

Jun 05, 2025  on Shopify

good support by hana

Espaço da Moda Kids

Jun 05, 2025  on Shopify

best

Stila Cosmetics

Jun 04, 2025  on Shopify

Great customer support. Audrey was super attentive and very helpful!

Buzzy Pet Shop

Jun 03, 2025  on Shopify

Hana was absolutely amazing fast and efficient. Highly recommend

CHOUCHOU シュシュ|美容アイテム通販サイト

Jun 02, 2025  on Shopify

サポートが迅速でわかりやすかったです

Nutzor

Jun 02, 2025  on Shopify

BINI

Jun 02, 2025  on Shopify

Tres bonne application et surtout un service client très reactif, aux petits oignons ! Alicia et Sonny ont été vraiment parfait et j'ai pu faire une page FAQ a mon image ! bravo et merci

HSM Machines

Jun 02, 2025  on Shopify

The customer support for chatty app is Amazing and till now app itself working fine for me ✅

Smartware Advisors LLC

Jun 01, 2025  on Shopify

Hana from Avada is a superstar! She got the app up and running for me with the customizations I asked for in only a few minutes. I could not have asked for a better customer experience! Thanks Hana and the Avada team!

UTrano

May 31, 2025  on Shopify

What a amazing Support I get from Chatty! I had a great experience using Chatty for my business. Setting everything up was smooth, and the platform is very user-friendly. I especially want to give a big thanks to Jasmine, who was incredibly supportive and helpful throughout the process. She made sure I got everything I needed and was always quick to respond. It's not often you get that level of personal support, I highly recommend Chatty!

PrismsFlower

May 29, 2025  on Shopify

This app is so powerful, it will solve many of my online consultation problems. Thanks to Abby for her help, I can quickly get familiar with this app.

Block Buddy

May 29, 2025  on Shopify

Jasmine a été très réactive et efficace ! Rien à redire !

Soportestele.es

May 28, 2025  on Shopify

Hana was very helpful in setting up the chat!

lunettespourtous

May 28, 2025  on Shopify

The Diva Goddess

May 28, 2025  on Shopify

just installed the app earlier today, very user friendly, and the support team is great and ready to help

Firmitas

May 26, 2025  on Shopify

Very complete, easy-to-use application. Your strong point? Responsive, understanding customer service. Thanks again to Hana, who helped me solve my problem in just a few minutes !

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