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Customer reviews: Chatty AI Chatbot & Live Chat

Reviews (2,500)

Overall rating
5

What Merchants Think

Merchants generally appreciate "Chatty AI Chatbot & Live Chat" for enhancing customer communication effectively through its intelligent chatbot features. The app is praised for its ease of use and highly responsive customer support, with many users highlighting the significant improvements in customer engagement and satisfaction. However, some users mention issues with feature reliability and limited functionalities compared to other options.

Key Strengths

  • Highly responsive and supportive customer service, often singling out specific support agents like Hana and Audrey.
  • Ease of setup and user-friendly interface.
  • Customizable features suitable for brand alignment and FAQ management.
  • Valuable free version with reasonable paid plan options for scaling.
  • Effective AI integration for handling complex customer queries and responses.
  • Fast and efficient problem-solving approach by the support team.

Common Concerns

  • Occasional feature inconsistencies and reliability issues.
  • Limited features compared to some other live chat applications.
  • Delay in adding expected new features such as Instagram support.
  • Concerns about support team response times due to international time zones.

Final Thoughts

Overall, "Chatty AI Chatbot & Live Chat" is well-received for its user-friendly design and effective customer support, making it a valuable tool for businesses looking to improve customer interaction. While there are some concerns about feature reliability and comprehensive functionality, the app offers a solid foundation for most customer service needs, especially considering the added value of customizable options and AI-driven responses. It's a recommended choice for merchants, particularly those starting with live chat functionality.

RTS Gifts Emporium

Aug 24, 2024  on Shopify

The support is very good. I had an issue with the chat showing up on the home page, and tech support was very quick to solve the issue. Thumbs up!!

Nascence Fashion

Aug 11, 2024  on Shopify

Customer service has been excellent, the app so far has been supper easy to install and use. Only reason for not give a 5 star is because I have only used it for 48 hours.

ART AI

Aug 04, 2024  on Shopify

Some small issues in the beginning, but the team was helpful and sorted them out quickly. I got help from Audry, Maison, Tracey and Pamela.

HapaKristinTW

Aug 01, 2024  on Shopify

APP內建的線上客服功能很棒,感謝 Lydia and Doris 即時提供協助,謝謝!

Hettansh

Jul 29, 2024  on Shopify

Hi, I'm finding the app quite convenient to set up on my website but will know for sure once my website is live. Hana has been very helpful in solving my queries.

Hands-On Toys

Jul 25, 2024  on Shopify

Good app, glitches a bit, missing some features and customizations but support guys are active and helps to manage problems - Nikita and Charles did a great job. Until it's free, it is good, but if there will be fees in the nearest future there should be fixed many things.

Tones Gallery

Jul 22, 2024  on Shopify

We've been using Chatty for a little while, the interfaces look professional, and the plugin is easy to work with. Encountered a few small issues during set-up, which were quickly solved by their live chat team, in particular Audrey and Nikita. Would recommend Chatty for proper FAQ and contact info to your customers.

Profitoo

Jul 20, 2024  on Shopify

Tiana helped me out today very well, thanks!

Adele Macer Ceramics

May 31, 2024  on Shopify

Thanks for your support Audrey and Anivia. you were attentive and helpful I am still working out how to use the app so I can't quite comment on the app just yet, but it seems good so far. easy to set up with a few minor tweaks and adjustments with the help of support.

Halti Sweden

May 30, 2024  on Shopify

Livechat Helpdesk Hana helped me out with installing. Very kind and helpful. Only took a few minutes and we're up and running! :)

Wizardi

May 29, 2024  on Shopify

It's a rather odd arrangement

Catproof Garden

Apr 17, 2024  on Shopify

Prakash did a great job fixing my issue with the faq's page. Also funny guy! Only down side is the waiting time before he could get to help me, so not 5 stars. Thanks a lot!

Swimtraxx

Apr 10, 2024  on Shopify

Onboarding was smooth with the help of Lydia, who was there to help with any questions.

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