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Customer reviews: HeiChat: ChatGPT Sales Chatbot

Develop by heicarbook

Reviews (79)

Overall rating
4.9

What Merchants Think

Overall, merchants have expressed strong satisfaction with "HeiChat: ChatGPT Sales Chatbot". Many appreciate its efficient customer interaction, ease of setup, and robust feature set, which they find comparable to more expensive alternatives. Users have also praised the responsive customer support, particularly highlighting their positive experiences with the support team. The app is widely recommended for its efficient handling of customer inquiries and potential to improve sales and customer engagement.

Key Strengths

  • Efficient in handling a large percentage of customer inquiries.
  • User-friendly setup process and interface.
  • Customizable and quickly learns about specific products and store policies.
  • Comprehensive features available in the free version.
  • Strong customer support with helpful and responsive staff.
  • Multilingual capabilities and ability to customize chatbot responses.
  • Affordable pricing plans compared to similar tools in the market.
  • Integration with mobile apps for real-time notifications.

Common Concerns

  • Limited to primary markets, with expansion plans anticipated.
  • Occasional issues with the chatbot forgetting learned information.
  • Initial free product learning limit, though developers are responsive in removing this cap.

Final Thoughts

"HeiChat: ChatGPT Sales Chatbot" is well-received by users for its ability to streamline and enhance customer service operations. It is noted for being cost-effective and highly customizable, making it a suitable choice for small to medium-sized businesses looking to improve customer engagement. Its proactive support team further enhances the app's reputation, suggesting that it is a valuable tool for improving online store operations.

ORKY

Jun 17, 2023  on Shopify

My friend told me about this app. So I decided to give it a try. I was quite impressed with its ability to automatically learn my store policies and recommend products .However,this app only supported learning and recommending from 500 products within my store, while my store carries a whopping 10,000 items, I reached out to the developer via email to inquire if there was a way to increase the number of products supported. To my surprise, they were very responsive and accommodating. Without increasing the price, they updated the app to support recommending all 10,000 items in my store!

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