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Customer reviews: HeiChat: ChatGPT Sales Chatbot

Develop by heicarbook

Reviews (85)

Overall rating
4.9

What Merchants Think

Overall, merchants have expressed strong satisfaction with "HeiChat: ChatGPT Sales Chatbot". Many appreciate its efficient customer interaction, ease of setup, and robust feature set, which they find comparable to more expensive alternatives. Users have also praised the responsive customer support, particularly highlighting their positive experiences with the support team. The app is widely recommended for its efficient handling of customer inquiries and potential to improve sales and customer engagement.

Key Strengths

  • Efficient in handling a large percentage of customer inquiries.
  • User-friendly setup process and interface.
  • Customizable and quickly learns about specific products and store policies.
  • Comprehensive features available in the free version.
  • Strong customer support with helpful and responsive staff.
  • Multilingual capabilities and ability to customize chatbot responses.
  • Affordable pricing plans compared to similar tools in the market.
  • Integration with mobile apps for real-time notifications.

Common Concerns

  • Limited to primary markets, with expansion plans anticipated.
  • Occasional issues with the chatbot forgetting learned information.
  • Initial free product learning limit, though developers are responsive in removing this cap.

Final Thoughts

"HeiChat: ChatGPT Sales Chatbot" is well-received by users for its ability to streamline and enhance customer service operations. It is noted for being cost-effective and highly customizable, making it a suitable choice for small to medium-sized businesses looking to improve customer engagement. Its proactive support team further enhances the app's reputation, suggesting that it is a valuable tool for improving online store operations.

Nova Neex

Nov 10, 2024  on Shopify

Heichat allows you to choose the Claude series AI, which is a great alternative of ChatGPT.

Glimp Ocean

Nov 10, 2024  on Shopify

For the moment it is very good, the only small drawback that I would like to be able to tell the bot how it should respond. But well, I love this app.

Game On Board

Nov 09, 2024  on Shopify

Great Technology for every store! Everyone absolutely need it! This is a chatbot that help you with the conversion and make consulting with your custmers and help them for every thing they need! Youl will receive good feedback and good conversion! it's great!

Beeeezzy

Nov 08, 2024  on Shopify

We're still in the learning phase but we can already tell this is a great tool that will help us to solve common questions and close sales. Our products are specially difficult to purchase because there are a lot of questions that customers need solving before purchasing, and this is helping us a lot. Also, the support team is amazing, they're always available and super helpful to solve whatever issue we encounter

Sassy Soles & Bags

Nov 06, 2024  on Shopify

HeiChat AI can help me analyze the intent of customer-submitted tickets and provide solutions, which is great.

Lara

Nov 06, 2024  on Shopify

Great app,I'm trying it out and it works fine so far.

Elo Lab

Nov 05, 2024  on Shopify

I just started using it, but I have high expectations for improving the efficiency of shop management. Setup is very simple, with many AI models to choose from, and testing is also very convenient.

Luna e Stelle

Nov 01, 2024  on Shopify

I am amazed by this app. So well thought out and implemented. I have nothing bad to say about it. I tried them all out, and this one is by far the best for what I needed. I honestly feel safe having this chatbot be the potential first contact for my luxury clothing brand.

AspireCures

Oct 27, 2024  on Shopify

Je recommande cette application car je la trouve tout simplement efficace, elle me permet de ne pas laisser le client sans réponses, d'obtenir un suivi bien réel, un historique pour mieux comprendre mes clients et surtout cette application est agréable, parfois rigolote vraiment je l'apprécie beaucoup ! Merci infiniment à l'équipe

Wilbert

Oct 27, 2024  on Shopify

I recently started using HeiChat to automate customer service for another one of my online stores. Having successfully used it for a previous store, I knew it would be a great fit. This new store, however, presents many variables that significantly increase the customer support workload. I couldn't be happier with the results. The AI is incredibly knowledgeable and consistently provides detailed and accurate responses to customer inquiries. It's truly impressive how well it understands and handles a wide range of questions. A special shoutout to Dave from HeiChat, who was exceptionally helpful in getting everything setup correctly. He made sure the system was perfectly aligned with my business objectives, and his support made the entire process seamless and efficient. Overall, heichat has significantly improved my customer service experience, and I highly recommended it to any business looking to enhance their customer support operations. It's a no brainer for any online store. Definitely leaving money on the table by not having this enabled on your website.

bringswith

Oct 25, 2024  on Shopify

L'outil est vraiment tres bien fait et permet de customiser des réponses client vraiment tres fine. Le service support et super reactif et concilliant. Je recommande les yeux fermés

Daizy

Oct 24, 2024  on Shopify

Been user HeiChat for a few months, great customer care. The AI feels super human and is great at talking and converting my clients. Recommended

Pure Glowye

Oct 24, 2024  on Shopify

My store has 1,000 products, but the free package only supports learning for 500 products. I contacted the development team, and they quickly helped me increase it to 1,000. the chatbot learns very fast and can immediately make recommendations based on the products. Not bad.

TownTallShip

Oct 23, 2024  on Shopify

My friend recommended an AI chatbot for their store, and I found it very convenient! they don't charge based on the number of agents, and most functions can be used for free in the basic version. I highly recommend it.

Elaxas

Oct 21, 2024  on Shopify

Perfect support for RTL. I tested so many products, this is the only one!

Vintage Voguee

Oct 20, 2024  on Shopify

I have been looking for similar products that support real-time viewing on mobile phones. Their mobile app is very convenient, and new messages can be pushed directly. This is what I want.

Guttie

Oct 20, 2024  on Shopify

Convenient setup without the need for workflow. Can choose AI models, very user-friendly.

Fickiey

Oct 19, 2024  on Shopify

The setup is simple. The support team responds very promptly, and the AI can understand the products on my website without much configuration.

Mr. Key Fob

Oct 08, 2024  on Shopify

This is a great app, I like that there are options for different LLMs available for various amounts of tokens. Great customizations as well. I believe this is the only GPT -4-backed application for free.

Mojo

Sep 25, 2024  on Shopify

Easy to set up and train. Very responsive team

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